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J G
London, United Kingdom

Boutique style hotel

3.0 of 5 bubblesReviewed 19 Jun 2023via mobile
The hotel is in a good safe well to do area surrounded by high end shops , car dealerships restaurants and bars .
The front desk staff were friendly and helpful but despite spending money in the restaurant I was not given any bonvoy points for my stay !
Room was ok , not sure about the design of the shower , like having a phone booth in the room ! , there is a divider curtain in the room to conceal the shower from view .
My room had a see through plastic chair by the desk and a high back easy chair , comfortable bed and quite efficient airconditioning, which I had to switch off for sleeping, made the room too cold .
Lots of movie / showbiz photos in and out of the rooms .
I had breakfast in the hotel , nice staff there also , but no scrambled egg at the buffet area , eggs are prepared / cooked on request.
Hotel has a quirky boutique ambience about it
Friendly staff
Date of stay: June 2023
Trip type: Travelled on business
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8 - 13 of 1 250 reviews
Reviewed 30 May 2023 via mobile

Lovely hotel in a great location. But what makes it great is the amazing people. Bosele the hotel manager is amazing. She is always nearby looking after every small thing. Thanks so much to all the staff for making us feel at home. Special thanks to Les at the front desk.
Great hotel. Highly recommend it.

Date of stay: April 2023
Trip type: Travelled with family
Thank Adam B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2023

This hotel was included in a 16-Day land tour we were doing of South Africa/Victoria Falls/Botswana. Honestly, service, cleanliness, included breakfast, and location, were all top-notch. This hotel is a bit on the modern side, but we found it to be quite cool, and way interesting. Hotel was very strategically located near many restaurants, and in a very quiet and safe location. When we return to Jo'Burg, we will have no hesitation booking this hotel.

Date of stay: March 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank SandraPittsburgh_PA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2023 via mobile

We were in two minds whether to stay at the Marriott or Fire and Ice (another hotel within the Marriott Bonvoy group). We opted for the latter for three reasons:

1. It had some great reviews both on Marriott’s own website and on TripAdvisor.
2. We thought it would be nice to stay somewhere different - we have stayed at Marriotts before and they tend to be much of a muchness whereas Fire and Ice had a cool, edgy, 60s Hollywood glamour theme to it - one we hadn’t experienced before.
3. The price difference. They are in the same locality and there really doesn’t seem to be much difference in terms of what they have to offer.

Wow, we are so pleased we did! The service has been exceptional. The staff genuinely enjoy their jobs and greet you with a smile. Three of the ladies on Reception were particularly outstanding and so were all the restaurant and bar staff. Nothing was too much for any of them.

The manager who greeted us when we checked in was also so welcoming and what was really amazing was when he came to the restaurant during breakfast the next morning and greeted everyone by name! I don’t think many hotel managers could do the same.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank yvertd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2023

Beautiful modern/retro hotel decor in a gorgeous, upscale and safe area of Johannesburg. The prices were very reasonable coming from the US, the food was excellent and I was so impressed by the staff. The service was very friendly and accommodating. Thanks for the great stay!

Date of stay: March 2023
Trip type: Travelled solo
Thank katbX5867RM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2023 via mobile

The Fire & Ice is situated in Melrose Arch, Melrose, about 4kms/2.5 miles from Sandton City, the business centre in Johanesburg.
The hotel is a 4 star hotel, however is really a great entertainment venue.
From the pool and bar area where they sell stunning ferro rocher / Lindt / bar one etc milk shakes, to great food.
It is as a result noisy-ish,but great.

Room tip: Try for rooms on an upper level.
Date of stay: November 2022
Trip type: Travelled with friends
Thank thegallopingglutton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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