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All reviews milkshake bar melrose arch hollywood theme audrey hepburn modern hotel gated area restaurants and shops room service breakfast buffet walk around nice area felt very safe shopping mall business trip south africa milkshakes shower
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Reviewed 5 April 2020

The staff at the hotel treated us like family. Hotel manager Tania, Nonnie, and the rest of the staff were absolutely wonderful. We visited during the beginning of the coronavirus and they were always very helpful with information and helping us figure out travel plans. There are many unique lounges, Apple computers, nice bar inside with outside seating near pool, good restaurant and room service, cool milkshake bar, and the best breakfast spread we had during our trip to South Africa. I wholeheartedly thank Tania and her staff for a great stay!

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank kbird18g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2020

The hotel design is just fabulous, i was amazed with my room, so beautiful and cosy.
Staff is very kind.
Hotel is located in the best area of Jo-Burg, awesome restaurants and shops around, all within walking distance. Amazing!!

Date of stay: May 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank lucief777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2020

We spent two nights there, standard room with bathroom with large shower opened to the bedroom, WC separate, not my favourite set-up. Medium size room (they're all the same), tacky black and white "Hollywood-stars" décor. Smaller hotel lobby, not easy for groups of tourists, or fills up when an airline crew moves in. In Santon, ultra secured area, far from the centre of Johannesburg. We did room service for dinner, which was fine, and reasonably priced. I felt like a "wanna-be" hotel, décor probably cost a lot of money for a pretentious result.

Room tip: All rooms seem st be similar
Date of stay: March 2020
    • Location
    • Rooms
    • Service
1  Thank michelbE1648CI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded 25 March 2020

Dear michelbE1648CI,

On behalf of the entire hotel TEAM, we want to thank you for sharing your most recent experiences with us during your recent stay at Protea Hotel Fire & Ice! by Marriott® Melrose Arch.

Our hotel theme has been inspired by the "Old Hollywood Glamour" which is a unique concept and conversation starter. Although this may not be to everyone`s taste. In as much as we would like to change the look and feel of all our rooms to accommodate each and everyone of our GUESTS, we simply cannot.

With aspirations to always create the best services and facilities for all of our GUESTS we greatly appreciate your feedback to us.

Regards,
Lesedi Kelesitse
GUEST Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020

The Protea Hotel Fire & Ice Johannesburg Melrose Arch is located close to central Johannesburg and Sandton city.
It is close to the Wanderes cricket grounds which is a short drive away.
The Hotel caters for business travellers and has a shopping mall within a 5 minute walk from the Hotel.
The restaurant has a wide variety of dining and adequate breakfast selections.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank drbadds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded 27 February 2020

Dear drbadds,

On behalf of the entire hotel TEAM, we want to thank you for sharing your most recent experiences with us during your recent stay at Protea Hotel Fire & Ice! by Marriott® Melrose Arch.

As a valued GUEST, I was quite pleased to hear about your overall experience with us. With aspiration to always exceed GUESTS expectations, we have fortunately fulfilled our promise of this goal during your recent stay.

Please note your feedback has been shared with the hotel TEAM as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Fire & Ice Johannesburg Melrose Arch and we hope you choose to create more memories here whenever your travels bring you back to Johannesburg.

Regards
Lesedi Kelesitse
GUEST Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2020

Excellent Hotel that is located in a great location that offers shopping and restaurants all walking distance away from the hotel. Rooms are comfy and average room size. Hot breakfast is available but sometimes it gets very busy and hard to order a beverage during peak times.

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
Thank chrisblackburn88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice Johannesburg Melrose Arch, responded to this reviewResponded 27 February 2020

Dear chrisblackburn88,

On behalf of the entire hotel TEAM, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Fire & Ice Johannesburg Melrose Arch.

Your feedback is so important to us and whenever it is positive, it just helps us remember that we are on the right path to always provide the best GUEST service to all of our GUESTS.

Thank you for staying at the Protea Hotel Fire & Ice Johannesburg Melrose Arch and we hope you choose to create more memories here whenever your travels bring you back to Johannesburg.

Regards,
Lesedi Kelesitse
GUEST Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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