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Nicole B

Excellent Accomodation. Breath-taking views.

Review of Houghton Hotel
5.0 of 5 bubblesReviewed 23 May 2024
Excellent Holiday Stay at this hotel.It has the most beautiful interior and has a welcoming entrance.A great hotel to unwind and just to relax.With luxury pools and breakfast that is divine.Tranquil setting that is suitable for any individual .
Date of stay: May 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaco Minnaar, General Manager at Houghton Hotel, responded to this review
Responded 31 May 2024
Dear Nicole,

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your experience at The Houghton Hotel.

We look forward to welcoming you back for another excellent stay in the future!

Warm regards,
Jaco & The Houghton Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (308)
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Traveller rating
221
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11 - 16 of 308 reviews
Reviewed 14 May 2024

Always travel for business won’t stay anywhere else, the staff is friendly, room is well prepared, love the place

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kamruddin2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaco Minnaar, General Manager at Houghton Hotel, responded to this reviewResponded 31 May 2024

Dear Kamruddin,

Thank you so much for your wonderful review! We are thrilled to hear that you always choose our hotel for your business trips to Johannesburg. It's great to know that our friendly staff and rooms make your stays enjoyable.

We look forward to welcoming you back soon!

Warm regards,
Jaco & The Houghton Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2024

Quality of hotel is deteriorating in terms of amenities..bathroom essentials were skimpy…no minibar …kitchen utensils non existent

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DrBul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaco Minnaar, General Manager at Houghton Hotel, responded to this reviewResponded 3 June 2024

Dear DrBul,

Thank you for sharing your feedback with us. We do apologize our amenities were not up to your standard. We will review our amenities and utensils to ensure they are replenished adequately in the future. Additionally, our minibars do come with an extra charge that can be added on before or during your stay.

We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exception service you deserve.

Kind Regards,
Jaco & The Houghton Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2024

I had a good time at the hotel, I loved the room it was spacious and comfortable. Also the staff was very friendly and helpful.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nyepetsil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaco Minnaar, General Manager at Houghton Hotel, responded to this reviewResponded 31 May 2024

Dear Nyepetsil,

Thank you for your lovely review!

We look forward to welcoming you back to the Houghton Hotel.

Kind Regards,
Jaco & The Houghton Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024

SOME STAFF WILL MAKE THIS HOTEL LOOK TERRIBLE !!! This is my 2nd time staying here BUT I DONT THINK WILL TURN HERE AGAIN!

Our very first day while waiting for an Uber in the reception area our 2 year old boy was playing around the lounge (after a long flight ) we were happy he was having a good time then the guy who was the duty manager ORDERED US TO HOLD HIM !!! We were short of words but basically our first day out of the 6 days was ruined .😡 we booked 5 nights and it was already no longer feeling like home 🚮🚮🚮

IF YOU PAY ANYTHING CASH YOU WILL BE ASKED IF YOU NEED YOUR CHANGE EVEN AFTER TIPPING !

THEY ARE ABSOLUTELY HUNGRY FOR MONEY . You must pay to receive good service .

Breakfast lady who saved us first day was nice UNTIL when we were signed the bill we only ordered water for 25 ZAR about $1.50 and she asked us how much we wanted to TIP 😅 for water ? We just signed without tipping AND GUESS WHAT ! , next day during breakfast we were completely ignored! No waiter came to ask us for teas (they communicate!) 🚮 we had to ask and was attended laterrrrr after the food was cold

Room service never returned our change even after tipping . You pay 20$ for a 5$ bill and they go quiet even after TIPPING THEM.

Almost every staff is SOOO HUNGRY FOR TIPS

WE exchanged usd for rand at reception we were given about 30$ short . But convinced that it was correct until we counted together . So much staff training needed for this beautiful hotel.

We came with white towels for our son and upon packing somehow swapped one hand towel with hotel ones an OLD towel which I assumed was ours ! The porters unpacked our bags looking for a hand towel . We almost missed our flights ! PS WE PAID ABOUT 1200$ for this stay. A hand towel !

Nonetheless, the HOTEL IS A BEAUTY very clean ! Well done OKO our housekeeper very friendly.

Im personally a Travel ambassador and this hotel and HAVE ONLY STAYED IN 5-7 star HOTELS & this place remains one of the beauties in Southern Africa . However it was somehow giving racist vibes which is very absurd for a 5star . YOU CAN DO BETTER !

Room tip: LOL PAY YOUR WAY TO GOOD SERVICE .
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank primmyjay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaco Minnaar, General Manager at Houghton Hotel, responded to this reviewResponded 31 May 2024

Dear Primmyjay,

We are so sorry to hear about your experience. Could you kindly email me directly on Jaco@thehoughtonhotel.com.

Kind Regards,
Jaco & The Houghton Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

We came here after 6 days on safari - in the bush. The Houghton Hotel is an excellent place to relax, chill and socialize. The hotel atmosphere is like an oasis. Staff is most courteous, and their service is excellent. The spa is a 'must'.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tcvoon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaco Minnaar, General Manager at Houghton Hotel, responded to this reviewResponded 31 May 2024

Dear Tcvoon,

We are delighted to hear that you enjoyed your stay at the Houghton Hotel. Thank you for sharing your wonderful review.

Kind Regards,
Jaco & The Houghton Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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