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13 - 18 of 874 reviews
Reviewed 12 August 2023 via mobile

Last night before flying back to UK and we booked this hotel.

Secure parking (additional cost R50 for 24 hours)

Really lovely room.

Had dinner in - nice restaurant that filled quite quickly and good food,

Staff lovely throughout.

Really nice hotel.

Concierge service book tours - I’ll try and review the Soweto tour separately but R1150 per person for a 3-4 hour private guided tour. Our driver Kay was knowledgeable and friendly. Glad we decided to do it as we didnt have the time for the hop on/off service.

Highly recommended.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank j0ba39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Madeleine Roux, Owner at Southern Sun Rosebank, responded to this reviewResponded 20 August 2023

Dear UK traveler,

We appreciate your kind feedback and are so pleased that you enjoyed your dinner at Grill Jichana.

Thank you for recommending us.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2023 via mobile

Great location with the shopping centre just round the corner offering numerous restaurant options.
Lovely spacious bedroom with a very comfy bed.
Great choice for breakfast and the staff were all very friendly and helpful.
The shower wasn’t very powerful but was good enough for a short stay.
The swimming pool was quite small but good to have.

Date of stay: February 2023
Thank LynsFrostee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Madeleine Roux, Owner at Southern Sun Rosebank, responded to this reviewResponded 14 February 2023

Dear Madam,

We appreciate your feedback and are pleased that you enjoyed the Southern Sun hospitality.
We apologize for the water pressure during your stay, we will most certainly as that our maintenance team look into that as a matter of urgency as we are known for our great showers.

We trust that you will return home safely, and look forward to welcoming you back to Johannesburg.

Kind regards

Madeleine Roux | General Manager

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Reviewed 12 December 2022

Tried booking a room online - It gave a price but when I tried confirming system was under maintenance.

I called reservation got the same rate however on check-in Jones said I would have to pay for 1 breakfast as only 1 breakfast was included.

I said this does not make sense but Jones insisted I would have to pay 1 breakfast.
I threatened to cancel and leave and suddelnly it was fine - I did not have to pay.

Reception decor was extremely nice, modern and inviting.

The passage leading to the room was a bit scary and intimadationg.

The room itself was as expected but the batheroom was tiny for a 4* hotel.
I have stayed in stay easy hotels with bigger bathrroms.

If you wanted to take a shower you would need to take it in the tub buth glass is too short so there was a lot of water on the floor after the shower.

Breakfast staff were pleasant and friendly. Variety was limited compared to sister hotel Garden courts.

My recomdation is too look for other options before booking this hotel.

Room tip: Be vigilant about what is included or excluded from the rates
Date of stay: December 2022
    • Location
    • Sleep Quality
    • Service
Thank Imraan3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Madeleine Roux, Owner at Southern Sun Rosebank, responded to this reviewResponded 14 February 2023

Dear Sir,

We noted that your points raised during your stay and thank you for trusting us enough to resolve these.

Yours sincerely

Madeleine Roux | General Manager

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Reviewed 13 November 2022 via mobile

Hotel management and staff provided a lovely & convenient setting for friends and family to gather to celebrate Nina's bridal shower.
Starting with the Kitchen Tea on the upper level of the restaurant, providing a space seperate from other guest yet allowing personal decor to be set up and for the guest to enjoy a great breakfast.
Tranquel rooms were available in which friends & family could visit, followed by a shuttle service early evenung to a nearby entertainment establishment - Beefcakes.

To Madeleine Roux & your friendly & efficient team, thank you for going out of your way to make the Bridal Shower so enjoyable for us all!!

Date of stay: November 2022
Trip type: Travelled with friends
Thank AntoinetteJordaan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Madeleine Roux, Owner at Southern Sun Rosebank, responded to this reviewResponded 14 February 2023

Dear Antoinette,

Thank you for taking the time to share your experience with us. The kind feedback has been shared with our team, and it will most certainly keep them motivated and inspired to deliver on exceptional service.

We look forward to welcoming your family back to Southern Sun Rosebank.

Yours sincerely

Madeleine Roux | General Manager

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Reviewed 18 October 2022

I stayed in the suite and loved the big, spacious rooms that were clean, shower was lovely and the bath was very nice! Even with power outs generator kicked on quick and wifi worked very well. Staff was lovely, helping with my printing and food service. The gym is nice and clean and the food is very good!

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank ChelseaS376
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Madeleine Roux, Owner at Southern Sun Rosebank, responded to this reviewResponded 14 February 2023

Dear NY traveler,

We were delighted to note that the hotel met your expectations. We do hope that we will be your hotel of choice during your next visit to Johannesburg.

Yours sincerely

Madeleine Roux | General Manager

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