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All reviews north tower fresh restaurant ihg member business lounge business hotel the club lounge room service gautrain station rain shower breakfast buffet business trip housekeeping staff rooms are comfortable shopping mall safe area south africa rosebank
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Reviewed 17 September 2017

Our arrival in South Africa - initial stay prior to leaving for a Safari. Comfortable, convenient, clean and safe. Great location for exploring Joburg via UBER. Close to restaurants and a mall too. The "club room" provided reasonable breakfast options but did not provide bottled water.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank yellowpixels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 19 September 2017

Dear yellowpixels
Thank you for your time in posting a review on TripAdvisor.
We are delighted that you have enjoyed your experience with us. Your comments have been noted with regards to the Bottle Water.
We look to welcome you once again to the Crowne Plaza Johannesburg
Kind Regards
Muhammad Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Absolutely amazing service at this hotel. Staff will go the extra mile to ensure your stay perfect & that every single small detail is taken care off. I personally had special dietary requirements in terms of Halaal food & that was perfectly arranged. I spent only 2 nights here but on the first breakfast Kedibone, our breakfast chef made the perfect meal for me & for lunch and supper, at the Fresh Restaurant on that day, both Chido & Nelisiwe took perfect care of all my requests, with brilliant attitude & service. On the 2nd day, Selby provided me with excellent service at Lunch time & even when leaving, both Nkosinathi & Siyabonga went out of their way to make my stay as pleasant as possible. I cannot forget to mention the excellent service I also received from management in particular Agnettah & Mohammad so overall, I will definitely recommend this beautiful hotel & hope to come back soon to experience their excellent hospitality overall.

Room Tip: I like the decor of North Tower more than South Tower
  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank AslamJ26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 19 September 2017

Dear ASLAM J
Thank you for your time in reviewing the Crowne Plaza Johannesburg.
We are delighted that our services and facilities have met with your expectations
All the above team members will be recognized for their efforts in our monthly employee meeting
Kind Regards
Muhammad Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

This hotel is huge and has everything that we needed! The staff is great and the business center was great. The gym was perfect overall all the hotel was atheistically pleasing. I would deffinetly stay here again if I come back to jo burg. The manager even called us to make sure everything was fine.

Stayed: September 2017, travelled as a couple
1  Thank Carlos V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 19 September 2017

Dear Carlos V
Thank you for your time in posting a review.
We are delighted that the hotels services and facilities met with your expectations.
Your comments will be shared with all members of the team.
Kind Regards
Muhammad Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

We had an excellent stay
- beds GREAT
- Bathroom very clean, in excellent condition, plenty of towels
- Staff went OVER and Beyond. Alwyn escorted us to the Rosebank mall and directed us to the area with phone providers to obtain our S.A. sim card.
- Breakfast Buffet - large selection, very good quality (egg station), meats, breads, fruits, cereals. When they saw we were big coffee drinkers they brought us a pot for our table!

Do not use the phone to set your wakeup call, ours failed. The desk later informed us that we should call the front desk for a wakeup call. But to their credit, everyone hustled to get us going on time. The breakfast staff, porter, front desk.

The hotel itself is great. Walking to dinner to the restaurants in the Rosebank mall area (1.5 blocks) is a little disconcerting until you get there, but there are some outstanding choices.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank vbnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 11 September 2017

Dear vbnet
Thank you for your recent visit to the Crowne Plaza Johannesburg and we appreciate your valued comments with regards to your stay.
We are delighted that you enjoyed the hotel beds and other facilities of the hotel.
The Hotel provides wake up calls through our switchboard operators. Unfortunately this can not be set from the room.
Should you require any further information you may contact me directly on the e mail address below.
Kind Regards
muhammad.rawat@tsogosun.com

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Reviewed 7 September 2017

A pleasant stay with attentive staff.
Rooms were comfortable and meals good although breakfasts can be the same!
Only issue is the question of is this the best area to stay! There does not seem to be a lot to do near the hotel.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 8 September 2017

Dear Robert H
Thank you for your time in posting a review a TripAdvisor
We are delighted that you have enjoyed your stay with us.
The hotel is situated in the Rosebank area of which is central to most of the tourist destinations. This also houses some of the renowned art galleries and is also a stone throw away from the diamond district. Rosebank is considered a Fashion Hub with well recognized fashion designers in the mall of Rosebank. It also houses some of the world renowned Restaurants. The Red Bus situated about 800 meters from the hotel and next to the Gautrain station provides easy access to the tourist hubs of the city.
Should you require any further information , Please do not hesitate to contact myself or Alwyn Hoffman our Head concierge who has ample knowledge of the area with his 40 years of experience in this field.
Contact details are as below
alwyn.hoffman@therosebank.co.za
muhammad.rawat@therosebank.co.za
Kind Regards
Muhammad Rawat

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