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“Excellent staff”

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Crowne Plaza Johannesburg - The Rosebank
Ranked #11 of 66 Hotels in Johannesburg
Certificate of Excellence
Reviewed 18 August 2017

In particular to Alwyn an efficient & always warm welcoming to guests, will make & resolve all requests from the guests.
Other staff may be slow in meeting & resolving requests, just a call to Alwyn & he will get all done immediately.

Been here many times, months ago the laundry ruined my clothes from red to faded pink. The hotel should recover that by giving me a complimentary meal e.g. Breakfast or free access to the lounge, unfortunately noting was done.

Nevertheless, good location to malls, nice restaurants & with the efficiency of Alwyn, a great hotel!

Room Tip: All rooms are good size.
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  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Bella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 19 August 2017

Dear Bella P

Thank you for your time in posting a review.
We are delighted that Alwyn goes the extra mile and assisted you during your visit with us. He will be recognized for his efforts in our monthly employee meeting.
We look to welcome your return through to the Crowne Plaza Johannesburg
Kind Regards
Muhammad Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 - 32 of 698 reviews

Reviewed 12 August 2017 via mobile

We had two connecting rooms. Very well equipped and comfortable beds. Breakfast was first class and restaurant was also very good. The location is great, only a two minute walk to Rosebank Mall and craft market. The staff are among the nicest we've ever encountered. Lady on front desk (working 12/8 around 5.30pm) was fabulous with helping us get a table at a fully booked restaurant nearby. Super friendly staff also in shop and breakfast room. Very happy also with price.

Stayed: August 2017, travelled with family
Thank finny123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 14 August 2017

Dear finny123
Thank you for your time in posting a review.
We are delighted that you have enjoyed your stay with us.
Lethu who assisted you will be recognized for her efforts
Kind Regards
Muhammad Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Great location a short walk from the Rosebank shopping mall this hotel offers good amenities for a stay in the city on business nice open reception area and good bar and dining options. Rooms can be in different towers so you get different views. My room was nice although perhaps a little tired. The cleanliness and housekeeping was excellent.
The only real criticism of the room was the lack of power sockets. With phones now a prerequisite as alarms etc a socket by the bed to charge is essential and the only sockets I found were inside the wardrobe attached to the hair dryer and one on the desk a long way from a mirror. Clearly female travellers with hair straighteners that need power and mirrors are not the usual clientele.
Very comfy bed and good bathroom amenities etc
Service at the desk and for transfers was excellent. Would definitely recommend and consider again when returning for business in the city

Stayed: August 2017, travelled on business
Thank Lwatson1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 11 August 2017

Dear Lwatson1970
Thank you for your time in posting a review on TripAdvisor
We are delighted that our services have met with your expectations. I can assure you that we are working on a solution to the power sockets and this will be resolved shortly.
We look to welcome your return through to the Crowne Plaza Johannesburg
Kind Regards
Muhammad Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Situated in Rosebank walking distance from Gautrain station and Rosebank Mall. Very comfortable, very polite and helpful staff. Had minor problem in the room, called Reception and it was attended to quickly and efficiently. Bathroom is small with shower only but perfectly adequate. The bed was wonderfully comfortable.

  • Stayed: August 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank UKvisitor1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 10 August 2017

Dear UKvisitor1234
Thank you for your time in posting a review
We are delighted that you have enjoyed your experience at the Crowne Plaza Johannesburg and we look to welcome you once again.
Please do not hesitate to contact me directly should you require any assistance for your future visits with us.
Kind Regards
Muhammad Rawat
muhammad.rawat@tsogosun.com

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Reviewed 4 August 2017 via mobile

In all my years staying in hotels, this one has the most disgraceful, almost dangerous electrical sockets in its rooms. Some almost falling out, other with clear burn marks on them. I have stayed here several times and it's not just one room. I hope the hotel really does something about all the electrical sockets in the rooms.

Stayed: August 2017, travelled on business
Thank 74jeremyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
muhammad_rawat, Front Office Manager at Crowne Plaza Johannesburg - The Rosebank, responded to this reviewResponded 7 August 2017

Dear 74jeremyl
Thank you for your time in posting a review
Your comments with regards to the electrical sockets have been constructively communicated to the relevant departments in order to assist us in improving our service delivery.
Please do contact me directly on muhammad.rawat@tsogosun.com should you require any assistance for your future visits with us

Kind Regards
Muhammad Rawat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Johannesburg - The Rosebank

Address: CNR Tyrwhitt & Sturdee Avenues | Rosebank, Johannesburg 2132, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Johannesburg
#11 Luxury Hotel in Johannesburg
#12 Business Hotel in Johannesburg
Price Range: R1 281 - R2 422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Johannesburg - The Rosebank 4*
Number of rooms: 318
Official Description (provided by the hotel):
Crowne Plaza Johannesburg – The Rosebank is a modern and stylish Johannesburg Hotel that is ideally located for business and leisure travel. The establishment is only 30 minutes drive from O.R.Tambo International Airport and a short drive from the Johannesburg and Sandton Business Districts. The hotel is in walking distance of the Rosebank Mall and the African Craft Market that offers visiting guests a wide array of up-market shopping and dining options. The hotel’s central location makes it the ideal base to access famous Johannesburg tourist attractions such as the Apartheid Museum, Lion Park and Soweto. Coca Cola Park Stadium and Wanderers Cricket Ground , both major sports stadiums are within 10 minutes drive from the hotel.If you do not feel the need to venture out of the hotel, we offer the various dining options such as the Butcher Block, Fresh Restaurant and the Rosebank Cafe. For some of the most famous cocktails in Johannesburg, our very own funky and trendy Circle Bar is the place to be. ... more   less 
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Also Known As:
Crowne Plaza Johannesburg - The Rosebank Hotel Rosebank

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