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Sandra A

Amazing, looking forward to return!

5.0 of 5 bubblesReviewed 04 Mar 2024
Staying at Pam's place was nothing short of amazing. The place is wonderfully located, it's an oasis of rest and greenery, and she makes sure that you are more than well taken care off. I absolutely enjoyed the month I was there. Everybody was lovely, Pam, Siya and the other tenants. I hope that I can return to Amanzi when I visit SA next time! I already miss it! Greatly recommend staying.
Date of stay: February 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pam Klette, Owner at Amanzi Guest House, responded to this review
Responded 05 Mar 2024
Dear Sandra, thank you for your great review! It was lovely having you stay for the month and delighted that you’d like to come back when next you’re in Joburg! Wishing you all good things! Take care,
Pam
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (206)
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Reviewed 27 December 2022

I moved to Amanzi for work from August 2022 to December 2022, and I'd like to express my dissatisfaction with this guest house. It was lovely at first, but while paying Cape Town rates to stay there (rates that changed every month), I was horrified by the non-stop power outages in Craighall Park caused by faulty cables in the area and no resources to deal with them and, oftentimes, no communication; I had problems with the TV, microwave, power trips caused by the stove/oven and toaster, and my two incredibly expensive, imported pants ruined due to their in-house laundry facilities. There is little privacy, and people have come into my space in the middle of the night to tend to the stove, etc. while I'm in a robe, busy cooking. There was no prior communication to liaise with me for an appropriate time - and I think everyone can agree that 8 p.m. is not appropriate. These interruptions also happened several times during my work meetings. There was, ultimately, no accountability from Amanzi's end. I paid in good faith and expected to be reimbursed for damages incurred; however, on top of this not happening, their new tenant is still using my Netflix account after I notified them, and the owner has not responded. If you're enduring a long stay at Amanzi and you're a working professional, I wouldn't recommend this location.

Room tip: Not great value for money with very noisy staff and tenants.
Date of stay: August 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Journey39304949588
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Klette, Owner at Amanzi Guest House, responded to this reviewResponded 7 January 2023

Dear Journey 39304949588

To respond to your complaints:
1. I am surprised that you would complain of a month stay in a spacious one bedroom cottage, with a private outside garden area, free unlimited high speed wifi, a weekly clean, change of bed linen and towels, a load of laundry, in a prime location of under R10,000 to be expensive. The rates changed from R8700 in an open plan apartment to the rate for a cottage, at your request to move.

2. The power outages were indeed horrendous for all, and were totally unexpected.
However, there was always light in each accommodation space whether an apartment or a cottage. You had an emergency light, a load shedding globe which also came on during power outages, and back up wifi for up to 4 hours. Electric Gates were on battery back up, as was the electric fence.
3. On top of power outages, we had excessive rain storms - and the rain water did indeed cause a problem with your electrical ware. My electrician was inundated with calls and i was extremely grateful that he did come to repair your cottage in the late afternoon - no artisan works to time appointments,particularly during problem times. You were certainly told that he would arrive as soon as he could.
4. Why would you give ïncredibly expensive imported Pants" to be washed for a general laundry and not take them to a specialist drycleaners? We offer a general laundry service and would certainly not have washed specialist garments had we known.
5. It is not my responsibility to log out of your Netflix account. You managed to log out very quickly once you realised it was still being used by my new tenant.
6. There are guests/tenants who have been staying at Amanzi for years. Many work from their apartment or cottage. I have 205 reviews on Trip Advisor and I am a superhost on AirBnB with a rating of 5/5.
You do yourself a disfavour by writing a review like this.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2022 via mobile

Amanzi worked really well for us as we visited family in a nearby suburb. The neighbourhood was safe and friendly and great for early morning walks. On return, the pool at Amanzi was wonderful for a cool off and big enough to get some exercise. Perfect! Our apartment was spacious and comfortable and the sunny deck was another plus and a sociable place to hang out. We found some good eateries within walking distance and Pam was brilliant at suggesting attractions as far away as the Cape. The local Spa (also within walking distance) was superbly stocked. Another thing worth mentioning was the speed at which we could get an Uber - usually within a few minutes. Definitely a plus! Excellent internet too. Thank you Pam for all your support. We so enjoyed our chats and only sorry we missed out on our last meet up on the deck.

Date of stay: January 2022
Trip type: Travelled as a couple
Thank glynlatham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2021

After living at @Amanzi for a month and a half, we can say that not only the location but also the people helped to create a real haven of tranquillity for our stay. For anyone considering a stay in Jo'burg, Amanzi will be a great place to immerse yourself in the city and have a rare experience.

Date of stay: November 2021
    • Value
    • Rooms
    • Service
Thank pascal-kien-camp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 December 2020 via mobile

I stayed at Amanzi for three weeks while looking for a more permanent home and I am sad to leave. We had a great, comfortable cottage with everything we needed. There is a beautiful pool to relax by and a deck to sit back and watch the sunset set in quiet gardens. It’s all very peaceful, very safe, very easy and very friendly. Pam could not have made us feel more looked after. We moved with two cats and every effort was made to also accommodate them, even with extra fencing. The area is also close to the beautiful Delta Park as well as Rosebank, Parkhurst and other good places. I can’t think of a better place for short or long term stays.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank Oleebg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Klette, Owner at Amanzi Guest House, responded to this reviewResponded 27 December 2020

Dear Oleebg
thank you for your enthusiastic review - so happy you felt comfortable and safe and welcome. We loved having you and the 4 legged furry animals stay with us while you searched for your new more permanent home. Take care and wish you great adventures in Johannesburg, and exploring South Africa!
Warm regards
Pam and the Amanzi team

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Reviewed 29 August 2020 via mobile

Such a wonderful place to stay. A real home away from home. Peaceful, quiet and so comfortable. Conveniently position in a safe and beautiful suburb. Rooms have everything you need and more. You are made to feel so welcome. I love staying at Amanzi.

Date of stay: August 2020
Trip type: Travelled on business
Thank Claire F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela Klette, Owner at Amanzi Guest House, responded to this reviewResponded 30 August 2020

Dear Claire F,
Thank you for taking the time to write a review, and for your appreciative comments. We're really happy you find Amanzi peaceful and comfortable. And delighted you love staying here. You know you are welcome always!
Warm regards
Pam

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