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Koen K
Mbombela, South Africa

Not impressed

1.0 of 5 bubblesReviewed 11 Jan 2023via mobile
They hosted an ANC conference and did not bother to tell me when i made my booking. Anc member has no respect for other guests. They were partying and screaming until 3 AM when i decided to leave the hotel. When i left the hotel anc member where sleeping on the couch in the reception area!!!
Date of stay: January 2023
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neo Tabi, Owner at Protea Hotel by Marriott Bloemfontein, responded to this review
Responded 13 Jan 2023
Dear Koen K

Thank you for taking the time to write your review on TripAdvisor.

It was the ANC’s Birthday celebrations that weekend in Bloemfontein, and I do apologize that we did not inform you of this.

We did try our utmost to communicate this to all our other non ANC group Guests, however we must have slipped up on your bookings by not advising, please accept my sincere apologies for this.

I truly hope this will not deter you from staying with us again in the future.

Once again, please accept my sincere apologies.

Kind Regards,

Blanché Walzl-Hagen
Cluster General Manager
Protea Hotel by Marriott Bloemfontein Willow Lake
Protea Hotel by Marriott Bloemfontein
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (154)
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All reviews rooms are clean en route security zoo establishment
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1 - 6 of 154 reviews
Reviewed 26 December 2022

We have been stopping over at Protea Willow Lake for many years, en route to Eastern Transvaal & Kruger. It has got a little tired and I have been concerned about security since the zoo closed. There is no additional protection and part of the establishment is exposed.

The staff were great, although the buffet was always a bit rustic.

We decided to try this Protea, which is slightly closer to the N1 and were not disappointed. We stayed for two nights. On the first night we had a great meal and were looked after by a really good host, Rachel, who was both friendly and very competent in her role. The second (return trip) night was not that great. Food & Bev manager pitched up eventually and, to his credit, stepped in, as we weren't the only ones taking strain. Sunday night. Short staffed and meal marginal.

However the rooms are clean and well laid out (as with WillowLake) and, even though the area is not that great, the perimeter and security staff give confidence that you won't have any nasty surprises overnight. All in all you can see good staffing and committed management. This is where we will stay from now on.

Five stars are in good faith. It is only consistency that keeps that rating, so we will see. All in all a very good experience!

Room tip: You can face inwards towards the pool or outwards towards the perimeter. After about 21h00 inwards is probably quieter.
Date of stay: December 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dave_CPT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neo Tabi, Owner at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 9 January 2023

Dear Dave CPT

Thank you for taking the time to write your review, this is much appreciated.

I am delighted to read that you had a good stay with us, and will definitely share your review with Rachel.

Unfortunately on your return stay, we had some staff members that did not come to work as per the roster, and this unfortunately caused a drop in our standards.

Please accept my sincere apologies as this is not the standard of service we strive to offer.

I hope we will welcome you back in the near future.

May you have a great week further.

Kind Regards,

Blanché Walzl-Hagen
Cluster General Manager
Protea Hotel by Marriott Bloemfontein Willow Lake
Protea Hotel by Marriott Bloemfontein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2022

I booked this hotel because of some business I had to do at the university area.
This hotel lies exact on the opposite of the entrance, to great succes.
the people are very kind and helpfull.
The hotel lies on the rim of the city and therefor not a lot of traffic in the area, which can be seen as nice and quite, or abbandonded.

For us it was nice and quite.
The hotel struggled with her electricity and therefor her wifi.
However all of Bloemfontein is struggling with her electricity.
So being in Teams calls was not a great succes.

The hotel is cheap, clean and well maintained.
good chef!! the food is exccellent!!!
the breakfast is more than enough

Date of stay: October 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Dennis v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heila Bezuidenhout, Owner at Protea Hotel by Marriott Bloemfontein, responded to this reviewResponded 5 December 2022

Dear Dennis v,

Thank you for taking the time to write your review on TripAdvisor, this is really much appreciated.

It is great to read that you enjoyed your stay with us as that is why we are here, to meet all our Guest’s expectations.

We hope to welcome you back real soon, and may you have a lovely festive season.

Thank you

Kind Regards,

Blanché Walzl-Hagen
Cluster General Manager
Protea Hotel by Marriott Bloemfontein Willow Lake
Protea Hotel by Marriott Bloemfontein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2020 via mobile

Stopped over for one night with family and friends. Was very impressed with the hotwl grounds and rooms. Rooms very cleaned. Love the personal touch in the rooms. The pool is extremely well maintained. The service at the restaurant was a bit slow in the evening.

Date of stay: September 2020
Trip type: Travelled with friends
Thank CeonM2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 November 2019 via mobile

The accommodation was good. Hotel old and needs a bit of attention but neat. Service was very good from staff and assistance with bags available. Dinner and breakfast available at hotel restaurant. No Uber in Bloem. Used very nice transfer service booked through the hotel.

Date of stay: November 2019
Trip type: Travelled on business
Thank Lauren_LW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2019

We need a place to stay on-route for the night, this was a good stop. EXTREMELY efficient from desk staff, quick check-inn. We stay in a family room which was spacious, clean and quiet. Very good WiFi. Free Coffee and tea with kettle. Clean Bathroom with bath, shower and toilet and clean towels. Secure entrance to the Hotel through security gates and free parking on site.

Restaurant only served buffet that evening, bit on the expensive side and very busy with all the guests booked in for the weeks conferences.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank lukasrtb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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