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minettesmit2020
Johannesburg, South Africa

Welcome and clean haven enroute

5.0 of 5 bubblesReviewed 14 Dec 2020
I have stayed over en route to CPT since 2012 and in all the years only received pleasant and professional treatment.
Johannes is an absolute asset to the establishment and company and has an extremely helpful and professional manner.
I am 61 and I met Peter (?) who was on day shift as I arrived earlier than expected and he tried his best to offer me a room slightly earlier than checking in as I was planning to leave at 03h00 the following morning to evade hectic traffic.
I worked in the airline and tourism (both international) industry for close on 30years and am extremely set on service delivery ........ the staff at Sun 1 Bloemfontein win handsdown in all respects!!!!
Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (41)
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6 - 11 of 41 reviews
Reviewed 1 November 2019

Clean neat basic family room that accommodates four.
Great free WiFi added recently
Friendly staff
Secure parking
Great place for quick stop over, when traveling between Newcastle and Capetown to break the trip up.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Scott S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 12 November 2019

Dear sydenhamsl,
Thank you for taking the time to provide a review of our hotel and for sharing your experience. Your comments have been noted and are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2019

The accommodation was affordable for a quick stop over to freshen up and nap on the way. The sheets were stained though and even though we booked a non smoking room, there was still a smell of cigarettes.

Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Stephani P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 22 October 2019

Dear Stephani P,
Thank you for taking the time to provide a review of our hotel and for sharing your experience. Your comments have been noted and are greatly appreciated.
Please accept our apologies for the housekeeping issues experienced during your stay. These matters will be investigated to ensure that the problem areas are corrected.
We look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

Overnight stay for funeral. Will definately recommend. 5*
Friendly helpful staff, clean room, big thankyou for the airconditioner, it was 32°C
We opted for full English breakfast at the Spur, next door to the hotel

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Verreyne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 1 October 2019

Dear Verreyne,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
We're happy to hear that you enjoyed your stay, despite the reason for your visit.
We look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2019

My son's school stayed there over the weekend and they broke into there room and stole their bags. The manager was not very helpful when we told them that there were suspicious people in the hotel's grounds. We suspect they broke in through the window, because on the camera's we could not pick up that someone went in through the door.

Room tip: Not ground floor
Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank Anneli2303
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 June 2019

On Monday the 3/06/2019 our company vehicles were parked on the secure hotel premises for the night.The next morning both vehicles had the batteries stolen. We immediately reported the incident to management & they replied a week later that they regret the incident but could accept liability and that we should claim from our private insurance.
I rate the hotels response "sad & unacceptable" as I don't believe this to be the appropriate response to a guest after what took place inside a hotel's secure parking area

Date of stay: June 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Pathfinder524779
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 22 July 2019

Dear Pathfinder524779,
Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations.
Even though our Hotel Manager has been in contact with you, we would like to offer our sincere apologies for the unfavourable impression that has resulted in this instance.
Yours sincerely,
Sun1 Hotels Management


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