Thank you for the friendly reception, and the comfortable stay at SUN 1 Bloemfontein. Everything was clean, and during the night quite. Will recommend it definitely to friend and family. We will definitely come and stay again.
14
8
11
2
7
Pathfinder524779
Theft on secure carpark& unhelpful management
Review of SUN1 Bloemfontein
Reviewed 18 Jun 2019
On Monday the 3/06/2019 our company vehicles were parked on the secure hotel premises for the night.The next morning both vehicles had the batteries stolen. We immediately reported the incident to management & they replied a week later that they regret the incident but could accept liability and that we should claim from our private insurance.
I rate the hotels response "sad & unacceptable" as I don't believe this to be the appropriate response to a guest after what took place inside a hotel's secure parking area
Date of stay: June 2019I rate the hotels response "sad & unacceptable" as I don't believe this to be the appropriate response to a guest after what took place inside a hotel's secure parking area
Trip type: Travelled on business
Location
Cleanliness
Service
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SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this review
Responded 22 Jul 2019
Dear Pathfinder524779,
Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations.
Even though our Hotel Manager has been in contact with you, we would like to offer our sincere apologies for the unfavourable impression that has resulted in this instance.
Yours sincerely,
Sun1 Hotels Management
Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations.
Even though our Hotel Manager has been in contact with you, we would like to offer our sincere apologies for the unfavourable impression that has resulted in this instance.
Yours sincerely,
Sun1 Hotels Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (42)
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12 - 17 of 42 reviews
TANYA E
Welkom, South Africa
1
Date of stay: June 2019
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 18 June 2019
Dear Mobile45804832955,
Thank you for taking the time to post your review of your stay at our hotel and for sharing your experience.
It is always a pleasure to receive positive feedback and we look forward to welcoming you back in the future.
Yours sincerely,
SUN1 Hotels Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Journey60338136526
1
They safe where very friendly and welcoming they where ready for me when I arrived.
My car was safe. However I was not happy with the shower and basin they where not clean at all I had to wash the basin so I could bath because the shower was too dirty I couldn't shower in it
Date of stay: May 2019
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 16 August 2019
Dear Journey60338136526,
It would appear that our initial response was not posted, perhaps due to a technical error.
Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to provide us with such detailed feedback as this forms a vital role in our operations.
Sun1 Hotels prides itself on the hygiene aspects of all our hotel rooms and in the event that a guest is not satisfied with their room, are more than willing to move them to another room or attend to the matter immediately.
Please accept our apologies for the inconvenience you experienced in this instance.
Yours sincerely,
SUN1 Hotels Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mashego8
Bloemfontein, South Africa
141
We really have enjoyed our stay and wished we could spend d more time. My parents slept comfortably. Please put more options for breakfast as not everyone eats cereals. Value for money place. We will come again
Date of stay: April 2019
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 15 May 2019
Dear mashego8,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
We're happy to hear that you enjoyed your stay and also want to thank you for your constructive comments which will help us improve the overall guest experience.
We are in the process of changing our breakfast offering and this will be in place in the near future.
We look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
neo_mashila
Johannesburg, South Africa
2
I honestly had a lovely stay. Staff was very friendly and rooms were very clean, it is so close to everything dont have to travel much to get food or anything you neeed . I will definiely be booking there again soon!
Date of stay: February 2019
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Manager at SUN1 Bloemfontein, responded to this reviewResponded 6 February 2019
Dear Coastal50023005340,
Thank you for taking the time to share your experience.
We are delighted to hear that you enjoyed your stay with us.
Thank you for your compliments and we look forward to welcoming you back again soon.
Yours sincerely,
SUN1 Hotels Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stay17568642523
1
My stay at Sun1 couldnt have been any better, the place is what they said it is on booking.com spur is just next door,there's a free parking lot that is secure and breakfast is free, the receptionist was so friendly i wil definatly be going there next time
Date of stay: January 2019
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 29 January 2019
Dear Stay17568642523,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
We're delighted to hear how much you enjoyed your stay and we look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC