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Lynct
Cape Town, South Africa

Very disappointed

3.0 of 5 bubblesReviewed 16 Jan 2019
We stayed at SUN 1 Bloemfontein from 30/12/18 till 3/1/19. This is our 3rd time we booked in at the hotel.We were assured that the bedding is changed daily however this was not the case. When we booked in the floor was nor properly swept. There was hair on the floor from previous visitors. An item we left at the hotel was stolen. When we inquired about the missing item we were told there was nothing that could be done about it.We requested an extra pillow and was told the hotel is fully booked there is nothing available however there was hardly any cars. There is no lifts so you have to carry your own luggage up the stairs. We struggled with the door twice during our stay. The 2nd time the card to unlock the door did not work as they claimed we had been booked out even though we had still 2 nights remaining which we paid for. We will be regular visitors to Bloemfontein but not sure if we will go back to SUN 1. Very disappointed in the service.
Date of stay: December 2018
Room Tip: Choose the ground floor if you have lots of luggage
Trip type: Travelled on business
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (42)
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18 - 23 of 42 reviews
Reviewed 15 January 2019

I always stay over in Bloemfontein whenever I travel to and from the Cape. I've been a regular client of Formula/Sun 1 since the 90's. I've never been disappointed with the service I receive and will continue using Sun 1 in the future.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Mandisi Reehkav... R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 16 January 2019

Dear Tourist55679204365,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
We're happy to hear that you enjoyed your stay and look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

Although the setup was great, very modern and your choice of a smoking or non smoking room,
I am very disappointed with the service.
We arrived at Sun1 in Bloemfontein after a long drive from Jeffery's bay. We were unable to sleep until about 3am, because there was a group of people outside in the hall fighting, screaming and slamming doors. We went outside once and were too afraid to interfere so we returned to our room. We were unable to reach receiption after calling many times. We went outside once more and saw the security guard and thought we were finally going to be able to get some sleep. But all he did was look at them and left again.

This morning we talked to the person at the reception desk and told him about our terrible experience and how we now have to continue driving without much sleep.
He only said that he was sorry and did not look too worried about his clients being dissatisfied and did not offer any compensation. It was horrible and without much concern for our terrible experience, I would not recommend this place.

Date of stay: July 2018
Trip type: Travelled with friends
1  Thank Sunshine750609
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 19 July 2018

Dear Dané M,

Thank you for informing us of your recent experience at our Hotel.

Please accept our sincere apologies for the inconvenience caused to you, our valued guest, as a result of the noise from other guests in the hotel during your stay. We would like to assure you that this is not the standard on which Sun1 Hotels prides itself.

A copy of your comments has been forwarded to the Hotel Manager and we can assure you that the necessary action has been taken to prevent a recurrence of such an unfortunate incident.

It is most unfortunate that this took place during your stay and we do hope that you will afford us the opportunity to positively influence your impression of us in the future.

Yours sincerely,
Sun1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

Well situated on Nelson Mandela drive, providing the basic needs for a stay over. Situated next to the Spur and it must be mentioned that the staff at reception are very helpful. Basic facilities, small with air-conditioned rooms.

Date of stay: February 2018
Thank LouwrensleRoux
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 12 March 2018

Dear LouwrensleRoux,
Thank you for taking the time to post your review of your stay at our hotel and for sharing your experience.
It is always a pleasure to receive positive feedback and your comments are greatly appreciated.
We look forward to welcoming you back in the future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017 via mobile

We stayed 1 night for business at Sun1.
The price is low and the value is high. Very neat and modern rooms, soundproof windows to block traffic noise, clean and very central. Friendly staff and all you need for a good nights rest. Defiantly a great value for money option

Date of stay: December 2017
Trip type: Travelled on business
Thank DoneEhlers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 5 December 2017

Dear Doneb,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
It is always a pleasure to receive positive feedback and your comments are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017

I would recommend the SUN1 in Bloemfontein to anyone - great, friendly service. Rooms are modern, comfortable and clean. My mother had a knee replacement and they booked a room on the 1st floor, when requested for a room on floor level, they immediately changed the booking and accommodated my mother. Would only recommend that they get DSTV - limited TV stations. Thanks SUN1 for a warm friendly welcome and great service

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank noleen_jull
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 21 August 2017

Dear noleen_jull,
Thank you for taking the time to share your experience at our Sun1 Bloemfontein hotel. It is always a pleasure to receive positive feedback and your comments are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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