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Although the setup was great, very modern and your choice of a smoking or non smoking room, I am very disappointed with the service. We arrived at Sun1 in Bloemfontein after a long drive from Jeffery's bay. We were unable to sleep until about 3am, because there was a group of people outside in the hall fighting, screaming and slamming doors. We went outside once and were too afraid to interfere so we returned to our room. We were unable to reach receiption after calling many times. We went outside once more and saw the security guard and thought we were finally going to be able to get some sleep. But all he did was look at them and left again.
This morning we talked to the person at the reception desk and told him about our terrible experience and how we now have to continue driving without much sleep. He only said that he was sorry and did not look too worried about his clients being dissatisfied and did not offer any compensation. It was horrible and without much concern for our terrible experience, I would not recommend this place.
Date of stay: July 2018
Trip type: Travelled with friends
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SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this review
Responded 19 Jul 2018
Dear Dané M,
Thank you for informing us of your recent experience at our Hotel.
Please accept our sincere apologies for the inconvenience caused to you, our valued guest, as a result of the noise from other guests in the hotel during your stay. We would like to assure you that this is not the standard on which Sun1 Hotels prides itself.
A copy of your comments has been forwarded to the Hotel Manager and we can assure you that the necessary action has been taken to prevent a recurrence of such an unfortunate incident.
It is most unfortunate that this took place during your stay and we do hope that you will afford us the opportunity to positively influence your impression of us in the future.
Yours sincerely, Sun1 Hotels Management
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Well situated on Nelson Mandela drive, providing the basic needs for a stay over. Situated next to the Spur and it must be mentioned that the staff at reception are very helpful. Basic facilities, small with air-conditioned rooms.
Date of stay: February 2018
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SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 12 March 2018
Dear LouwrensleRoux, Thank you for taking the time to post your review of your stay at our hotel and for sharing your experience. It is always a pleasure to receive positive feedback and your comments are greatly appreciated. We look forward to welcoming you back in the future. Yours sincerely, Sun1 Hotels Management
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We stayed 1 night for business at Sun1. The price is low and the value is high. Very neat and modern rooms, soundproof windows to block traffic noise, clean and very central. Friendly staff and all you need for a good nights rest. Defiantly a great value for money option
Date of stay: December 2017
Trip type: Travelled on business
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SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 5 December 2017
Dear Doneb, Thank you for taking the time to provide a review of our hotel and for sharing your experience. It is always a pleasure to receive positive feedback and your comments are greatly appreciated. We look forward to welcoming you back in the near future. Yours sincerely, Sun1 Hotels Management
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I would recommend the SUN1 in Bloemfontein to anyone - great, friendly service. Rooms are modern, comfortable and clean. My mother had a knee replacement and they booked a room on the 1st floor, when requested for a room on floor level, they immediately changed the booking and accommodated my mother. Would only recommend that they get DSTV - limited TV stations. Thanks SUN1 for a warm friendly welcome and great service
Date of stay: August 2017
Trip type: Travelled with family
Value
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SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 21 August 2017
Dear noleen_jull, Thank you for taking the time to share your experience at our Sun1 Bloemfontein hotel. It is always a pleasure to receive positive feedback and your comments are greatly appreciated. We look forward to welcoming you back in the near future. Yours sincerely, Sun1 Hotels Management
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We stayed one night in 2 rooms on our way to Cape Town. The rooms were compact and comfortable. The extractor fan however did not switch off and we found an earing in the bed which we assume (hpe) fell off when house keeping was making the bed.
Room tip: Rooms at the back of the hotel face onto a quieter road
Date of stay: April 2017
Trip type: Travelled with family
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SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 28 April 2017
Dear Greg L,
Thank you for taking the time to provide a review of our hotel and for sharing your experience. Your comments have been noted and are greatly appreciated.
Please accept our apologies for the maintenance and housekeeping issues experienced during your stay. These matters will be investigated to ensure that the problem areas are corrected.
We look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management
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it was a convenient recharging lace and very accessible to the highways . ample restaurants and the wonderful art deco hotels. The street vendors sell all sorts of crafts, bead work and carving are commonplace. welcome you for refreshments but there are also the usual fast food outlet
Date of stay: April 2017
Trip type: Travelled on business
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SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 24 April 2017
Dear anl740, Thank you for taking the time to provide a review of our hotel. We look forward to welcoming you back in the near future. Yours sincerely, Sun1 Hotels Management
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC