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Carthusia9
Johannesburg, South Africa

Great Surprise!

4.0 of 5 bubblesReviewed 03 Jan 2017
Staying in this hotel was such a nice surprise! The rooms are finished like little pods, and are more than adequate for a one night stop over. It was very clean and we were very comfortable. I would stay there again.
Date of stay: January 2017
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this review
Responded 09 Jan 2017
Dear Carthusia9,
Thank you for taking the time to provide a review of our hotel and for sharing your experience. It is always a pleasure to receive positive feedback and we look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (42)
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27 - 32 of 42 reviews
Reviewed 18 December 2016 via mobile

We stopped over in Bloemfontein for a night on our way through to Cape Town. We arrived and queue was short to check in, however it took a little while for the reception to process people. We were given keys and then went straight out for dinner.

When we came back - walked up to our rooms and one of the keys wouldn't work. Then finally someone came out of the room and said they were in that room. We went back to the reception to say someone was in our room, and they gave us another key. When we went to that room, the key worked fine and we went in, but someone's stuff was in the room! The third room we were given was finally empty - but then there was a problem with the electricity.

We understand that they are fully booked and busy- but that was absolutely insane. They gave us a key and sent us to a room that was occupied! TWICE!!!

The rooms itself were fine for a stop over. Comfortable enough for what you pay.

Date of stay: December 2016
Thank Julia H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 9 January 2017

Dear JulesHRL,
Thank you for informing us of your recent experience at our Hotel.
Please accept our sincere apologies for the inconveniences experienced during your stay and for having created an unfavourable impression.
We consider the points that you have raised very seriously and would like to assure you that this is not the standard on which Sun1 Hotels prides itself.
We do hope that you will afford us the opportunity to positively influence your impression of us in the future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2016 via mobile

I stayed there at breakfast had a very bad experience. There was a lady at the reception shouting and swearing very dirty words might I add. She did not bother I was sitting having my breakfast . I asked the gentleman who worked at reception who she was he told me she was the manager. I would suggest please change the Managers has that kind of behaviour is uncalled for especially in front of paying guest. I will never stay there again ever

Date of stay: October 2016
Trip type: Travelled with family
Thank Swart12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 26 October 2016

Dear Swart12,

Please accept our sincere apologies for the unfavourable impression that has been created as a result of your recent experience at our Sun1 Bloemfontein Hotel.

We consider the issue you have raised very seriously and would like to assure you that this is not the standard on which Sun1 Hotels prides itself. The matter has been discussed with the Hotel Manager and will be handled internally.

It is most unfortunate that this took place during your stay and we do hope that you will afford us the opportunity to positively influence your impression of us in the future.

Yours sincerely,

Sun1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2016

This was our second stay here and once again we had nothing to complain about. The room was clean and the shower huge. The aircon worked perfectly. No noise and friendly staff. The Spur right next door is ideal. The hotel is situated very close to shopping centers and easily accessible. We will definitely stay there again when passing through Bloem.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
Thank Karen v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 19 September 2016

Dear Red947,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
It is always a pleasure to receive positive feedback and we look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2016 via mobile

It's always a pleasure to stay here. Friendly staff. Hot bottomless coffee to keep us warm in this freezing weather. Most nb the hotel is located close to all amenities with secure parking.
Good service

Date of stay: June 2016
Trip type: Travelled solo
Thank Linda B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 20 July 2016

Dear Linda B,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
It is such a pleasure to receive positive feedback and your comments are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2016

The staff are incompetent to do their job of checking in guests and answering the phone.
Staff are rude, unfriendly and unwelcoming.
Staff watch videos on private laptops in the reception which were overheard to contain excessive amounts of swearing, totally unprofessional.
Although a franchise hotel, their computer systems are not linked so you have to fill in forms at each Franchise and each time you check in as their system somehow doesn't save guest details.
Don't try and phone between 17h00 and 19h00, the phone is intentionally off the hook. Why? so that the one and only member of staff doesn't have to answer the phone.
The free coffee tastes like dish water - that's why its free.
The Nescafe dispensing machine doesn't have any paper cups.
The vending machine is out of order and has been for weeks according the receptionist.
You cant park in the parking bays near the gate because your vehicle will obstruct the security camera.. Hello, what is the parking bay for then anyway?
The automatically timed garden sprinkler waters the cars in the parking bays and not the garden.
The pedestrian gate is shut with a piece of wire because the latch is broken.
The plug in the hand basin doesn't retain water. What is the plug for?
The room smells of a disgusting disinfectant.
The LED strip lighting is falling off the wall.
The show rose doesn't stay in the retaining bracket in the shower.
The toilet is so small that the door touches your nose when seated.
The rooms are so small you can barely turn around.
I found both flees and bed bugs in my room and bed and will definitely not be back.
The breakfast is an absolute joke for the price charged and the hot breakfast is COLD!

Room tip: Don't even stay here if you are desperate.
Date of stay: March 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank craig313
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 30 March 2016

Dear craig313,

Thank you for informing us of your experience during your recent stay at the Sun1 Bloemfontein hotel. May we apologise for any inconvenience you have experienced and the unfavourable impression created.

We consider the points that you have raised very seriously and would really like to be able to contact you directly about your stay.

Sun1 Hotels prides itself on adhering to the highest standards of hygiene which includes regularly scheduled pest control visits at our hotels. We are not aware of any other guest complaints relating to pests and assure you that incidents of this nature are virtually non-existent.

Please can you send an email to rene.young@tsogosun.com and advise the dates of your stay to assist us in our investigation into the issues raised and to allow us to respond more fully.

Yours sincerely,

Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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