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Mario1547
Pretoria

Great location, great price, Service needs improvement

3.0 of 5 bubblesReviewed 23 Jul 2015
The reservation office hardly ever respond to e-mails. Every time I tried to make a booking, it required a complaint to head office before getting a response.

Rooms are clean and basic. The hotel is currently undergoing renovations. This was not communicated to me. Be prepared to be woken up by jackhammers, drills, workers shouting, and overall high levels of noise.
Date of stay: July 2015
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this review
Responded 28 Jul 2015
Dear Mario1547,
Thank you for taking the time to complete our Guest Survey and informing us of your recent experience at our Hotel.
May we apologise for the inconvenience caused during your stay. The renovations taking place at the hotel are of a relatively minor nature. Unfortunately, the Bloemfontein City Council has also been carrying out extensive road works directly outside the hotel.
We do hope that you will afford us the opportunity to positively influence your impression of us in the future.
Yours sincerely,
Sun1 Hotels Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (42)
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37 - 42 of 42 reviews
Reviewed 11 January 2015

This hotel is one of the Sun1 hotels which has had a revamp and the rooms are very nice as they. now have a separate toilet and separate shower. We find the hotel clean, convenient (take the Nelson Mandela Street turnoff and it's on the left hand side). Also, extremely convenient, is the Spur Restaurant (a very good one too!) which is right next door to the Sun1 and access is gained by a gate.

Date of stay: January 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Gibbsfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 16 January 2015

Dear Gibbsfamily,
Thank you for taking the time to provide a review of our hotel.
It is always a pleasure to receive positive feedback and your comments are greatly appreciated.
We look forward to welcoming you back in the near future.
Kind regards,
Sun1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

I just called the SUN 1 Bloemfontein Hotel on 051 4443523 to make a booking. The man who answered the phone was not only rude, barked the amount charged in my ear and then cut me off before I could make a booking. I have been trying to phone the hotel 6x since then to speak to the manager, but the phone has been taken off the hook as it does not give a busy tone... Cleary there is much better guest houses in Bloemfontein for R460 per night!

Date of stay: August 2014
Trip type: Travelled with friends
8  Thank Z v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 28 August 2014

Dear BlommetjieBlommetjie,

Thank you for taking the time to inform us of your recent experience whilst attempting to make contact with our hotel in Bloemfontein.

We would like to apologise for the inconvenience that was caused as this is not in line with our normal level of service. This has been addressed at the hotel and the correct procedures re-emphasized.

We hope that you will afford us the opportunity to positively influence your impression of us in the future.

Yours sincerely,

Sun1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Despite the change in name from Hotel F1 to Sun 1, and the concomitant revamp of rooms, this Hotel chain finds it difficult to shed its bad reputation. The hotel is still frequented by businessmen who use the rooms for a quickie with street prostitutes or secret lovers. However, the rooms are just what you need: Modern, comfortable bedding, TV, Aircon, and private toilet and shower. It is centrally located opposite the Univeristy of the Free State. Excellent location if you attend a conference at UOFS.
Rooms are sound proof. Take note: Geysers are small. One person cannot shower shortly after the other and expect hot water. Expect a 30-45 min wait for the system to heat water.

Room tip: Not street facing rooms are more quiet
Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mario1547
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Bloemfontein, responded to this reviewResponded 25 July 2014

Dear Mario1547

Thank you for your review, we appreciate all customer feedback.

May we inform you that the elements of our large boilers failed at the time of your visit and were immediately replaced.

We apologise for the inconvenience this caused you and assure you that the provision of hot water to all our guests is a key focus of our service delivery.

Kind regards

Sun 1 Bloemfontein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

This is a bare bones stay over but the reception was friendly and courteous even if we only checked in after midnight. The rooms are small but clean and I would suggest a room request away from the main road. Perfect stop for wild coast

Room tip: Ask for a back room
Date of stay: December 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Rob S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 December 2013

A short unplanned trip yielded a very pleasant stay for an overnight business trip. Affordable rates, friendly staff and comfy bed. I felt safe and room was very clean. I would recommend it for those on a tight budget or overnight stays.

Date of stay: December 2013
Trip type: Travelled on business
4  Thank chrisfox168
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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