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Pravika Chetty
Port Elizabeth, South Africa

Place for an overnight stay on the long trip

3.0 of 5 bubblesReviewed 04 Jan 2025via mobile
This hotel, compared to the other Southern Sun hotels we have stayed at recently , is definitely not at the same high expected level.
Rooms are quite outdated and are not kept extremely clean.
Staff are available and visible, but they are not very friendly or keen to assist guests.
The pool and garden area is beautiful and peaceful, but you wait a long time to get a waiter to assist with drinks and snacks.
The hotel has direct access to the Mimosa Mall, which is a great benefit and super convenient.
Date of stay: December 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abongile Magadla, Revenue Management at Southern Sun Bloemfontein, responded to this review
Responded 5 weeks ago
Dear Prvakac

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your insights as they help us improve our services and facilities.

We are sorry to hear that you found the rooms outdated and not up to the cleanliness standards we strive to maintain. Please know that we take cleanliness very seriously, and we will address this concern with our housekeeping team to ensure that all areas of the hotel meet our guests’ expectations.

We apologize if our staff did not meet your expectations in terms of friendliness and assistance. Our goal is to provide a welcoming atmosphere for all guests, and we will reinforce training with our team to enhance their customer service skills. Your experience is important to us, and we want every guest to feel valued during their stay.

We are pleased to hear that you enjoyed the beauty and tranquility of our pool and garden area. However, we regret that the service was slow when it came to ordering drinks and snacks. We will review our service protocols in these areas to ensure timely assistance for all guests.

It’s great to know that you appreciated the direct access to Mimosa Mall. We agree that this is a significant advantage for our guests, providing convenience for shopping and dining options.

Your feedback is invaluable, and we are committed to making improvements based on your comments. We hope you will consider staying with us again in the future so we can provide you with a much-improved experience.

Thank you once again for your review.

Kind regards
Abongile Magadla
Deputy General Manager
Southern Sun Bloemfontein
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 10 December 2024

The staff, facilities and food was of an extremely high class. I would recommend this hotel to any one with a family and ask for conjoining rooms. The pool was beautiful and well maintained. The cappuccinos were served to order and we were also encouraged to take coffee away in the convenient take away cups.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jamesmacfams
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2024

I had a great stay at Southern Sun Bloemfontein! From arrival to departure the staff were friendly & efficient. The room & bathroom were spacious & spotlessly clean. The room service was efficient and food delicious. A lovely stay.
Thank you!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Connector11424703897
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abongile Magadla, Revenue Management at Southern Sun Bloemfontein, responded to this reviewResponded 7 March 2024

Dear Valued Guest

We are thrilled to hear about your great stay at Southern Sun Bloemfontein! Thank you for sharing your positive experience with us. Our team takes pride in ensuring that our guests have a comfortable and enjoyable stay, and we are delighted that our efforts met your expectations. We appreciate your kind words regarding our clean rooms, efficient room service, and delicious food.

We look forward to welcoming you back again soon!

Kind regards
Abongile Magadla
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2023 via mobile

It is decent enough for business. The Wifi was not working . What a pity. Next to a mall. The location is good . Not far from the airport . Furniture is dated. The room was clean. Had a problem with a light not working and it was attended to . Staff were friendly. Breakfast reasonably good.

Date of stay: June 2023
Trip type: Travelled on business
Thank Apath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abongile Magadla, Revenue Management at Southern Sun Bloemfontein, responded to this reviewResponded 7 March 2024

Dear Valued Guest

Thank you for taking the time to share your thoughts on your stay at Southern Sun Bloemfontein. We are glad to know that our hotel met your expectations for business travel, and the location near the mall and airport was convenient for you. Additionally, we appreciate your compliments on our clean rooms and friendly staff. However, we apologize for any inconvenience caused by the Wi-Fi issue and the unlit light in your room. Please know that your feedback has been shared with our management team, and we will take immediate action to address these concerns. Thank you for mentioning the reasonable breakfast as well. We hope you'll consider staying with us again in the future.

Kind regards
Abongile Magadla
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2023

As the logistics manager for an international sports team, I've been delighted with my 4th stay at Southern Sun Bloemfontein and am looking forward to a further 3 week visit with our 25-strong team in 2024. The team is comfortable, happy and well rested here and the hotel can accommodate such large groups without overwhelming the facilities or other guests. Excellent and flexible response to any requests from the team - thank you.

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank NW3_Trekker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 March 2023

Brilliant Staff, great venue and no apparent load shedding! This is the sixth time I’ve stayed here over the last 20 years. Excellent in all areas and won’t stay anywhere else. Looking forward to visiting next year. Thank you.

Date of stay: March 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Jeremy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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