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David77
South Wales, United Kingdom

10/10 for service

5.0 of 5 bubblesReviewed 07 Aug 2022
The rooms are a little dated and the public areas inside are a little lacking in atmosphere but this is outweighed by the welcome and humour from all of the people working here, which was constant during our stay. The hotel general manager and the chef walked around daily and even in the late evening to make sure all guests were ok and were happy and relaxed to chat. It came across strongly that they were happy to have us as guests in their hotel. The front is quite ugly with basically a concrete car park but you are surprised by the large garden and pool at the centre which all rooms overlook, which is very nice. The hotel was very clean and food and drinks were fine with no complaints and breakfast was very good.
Date of stay: July 2022
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13 - 18 of 797 reviews
Reviewed 8 July 2022 via mobile

Worst experience ever. Staying for a week and if not harassed by staff for tips in cash cause everything is shared they take over an hour to produce food on the table. Then when you do complain you are told that you are unfair! Where in your life? Oh well… just another example of what service levels are stooping to in South Africa. Horrified! In addition the staff talk at the top of their voices in the passages early in the mornings when they come on duty with no concern for guests who are working in their rooms. Also have a blatant disregard for hotel equipment as it is bashed around with no regard. Self entitled individuals with NO discipline whatsoever, seems self entitlement order of the day,! Disgusting display of where hospitality is going….

Room tip: The hotel should be a last resort to choose from! Management…. What management.
Date of stay: July 2022
Trip type: Travelled on business
2  Thank Jaco L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2022

It's an old establishment which can do with a refurbishment. Airconditioners are old style and very noisy. There are also no elevators (for those who may need one).
When we were there, the number of people seemed to be unusually high. There was a huge queue at breakfast and staff seemed completely overwhelmed how to handle the situation.
Otherwise convenient central location in town and the pool and gardens are very nice.

Date of stay: December 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank N3Aviation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2022 via mobile

Stayed the night here after driving from Knysna. Hotel was packed and check in service was extremely slow (not the end of the world since it was during peak season). Masks are mandatory in public areas (as per their signage) yet hardly anyone in the busy lobby was actually wearing masks and there was no covid compliance officer to be seen anywhere. Rooms were nice and comfortable. Pity the bath was dirty. After waiting to be seated at breakfast (it was very busy) we were shown to a table. The previous couple had obviously recently left. The staff did not even manage to clean the dirty table before seating us and then handed us dirty cutlery on top of that. That was the final straw. If that's the "cleanliness" displayed in front of you, can only imagine what goes on behind closed doors. Suffice to stay, we skipped breakfast and checked out early. Up your cleaning game Southern Sun.

Date of stay: January 2022
Trip type: Travelled as a couple
2  Thank Get_In_My_Belly_SA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2022 via mobile

Booked a suite. Regret. You lug your bags up the stairs and walk half kilometre to room , no assistance.
Having driven from WC , all one needs is good service and a good bath and bed.
- Phoned room service. Phones not answered all 15 min.
-Phoned Front Desk. Phones not answered all 10 min
- Took my mobile and phone hotel as outside line , no luck.
- Walked back the distance to find out what the hell is going on. Receptionist strolls in say “ I am alone and I was busy”

I have stayed here some 10 years ago and had good experience. Never again, too much has changed in just 10 years.

Room tip: Dont come here if you are looking for good service
Date of stay: January 2022
Trip type: Travelled as a couple
3  Thank Voyager26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 September 2020 via mobile

Stop over for 1 night with family and friends. Service received from all staff was on point from the time we walked in til we left. All staff was extremely nice and friendly. Rooms was nicely cleaned. Rooms just need a bit of an update. The pool was nice and cleaned.

Date of stay: September 2020
Trip type: Travelled with friends
Thank CeonM2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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