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richimages
Johannesburg, South Africa

Tsogo Southern Sun Bloemfontein

1.0 of 5 bubblesReviewed 06 Mar 2020
Braam is a discourteous, disrespectfull and arrogant person who does not understand the meaning of the word hospitality and should not be on the frontline manning your reception desk, in fact he shouldn't even be in the hospitality industry. My room upon arrival had at least 10 mosquitoes in it, requested a can of doom which eventually sorted out the mosquitoes. The windows were filthy and were never cleaned. Internet connection to my phone stopped working after the first day. Message kept on saying I'm connected but needed a voucher. Phoned reception to resolve it but nothing helped. My laptop stayed connected through out for some strange reason.
Date of stay: March 2020
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Stols, General Manager at Southern Sun Bloemfontein, responded to this review
Responded 09 Mar 2020
Dear Mr Hambloch

Thank you for your rating on your recent experience at Southern Sun Bloemfontein.

We thank you for your time communicating with us and for taking taking our call to discuss the matter as it contributes to improving our product, service levels and facilities.

Please accept out sincere apologies for our failure in meeting your expectations and for the service you received.

This I assure you is an isolated incident and we will ensure that we improve in our shortcomings.

Once again please accept my apology

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (797)
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Reviewed 4 March 2020

Will make this very brief:
- Amazing service
- The hotel is beautiful
- Best place to stay in Bloemfontein
- I have stayed at most Southern Suns and other Tsogo Sun assets in the country. I can say without question this my favourite one.
- MVP's are Braam and the lady at the front desk in the day (I can't quite remember her name but I want to say something along the lines of Anelene? Very sorry I can't remember her name, but she's amazing.)

Thanks again for such an incredible stay. Looking forward to staying there again.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 212nicholasHMCGAGRIP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Stols, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 9 March 2020

Dear Guest

Thank you for your rating on your recent experience at Southern Sun Bloemfontein.

We thank you for your positive comments and your time communicating with us contributes to improving our product, service levels and facilities.

Your comments are heartfelt.

We look forward to welcome you back.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2020

breakfast must improve as well as the service at breakfst

not all good and not too shabby but yes change would be good
sadsd yjyj7oi7o98 lioi p'po'p'pop]\\ truy6 h6u57uyuj uy6uytrw wsrtu nyjyjy t6uy6q

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Mark K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Stols, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 9 March 2020

Dear Guest

Thank you for your rating on your recent experience at Southern Sun Bloemfontein.

We thank you for your positive comments and your time communicating with us contributes to improving our product, service levels and facilities.


We look forward to welcome you back.

Joel Stols

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

I enjoyed my two night stay immensely and was very comfortable while there. The food was well prepared and extremely tasty. Staff were very friendly and courteous. I will recommend to friends and colleagues and will definitely be back.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank moutonvm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel Stols, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 9 March 2020

Dear Guest

Thank you for your rating on your recent experience at Southern Sun Bloemfontein.

We thank you for your positive comments and your time communicating with us contributes to improving our product, service levels and facilities.

Your comments are heartfelt.

We look forward to welcome you back.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020

My stay was very comfortable and relaxing!!
I especially liked the fact that I could go to the Mimosa Mall without having to drive anywhere. This allows for hassle-free shopping and dining at night. I would definitely stay here whenever I visit Bloemfontein.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank clifford_human
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 11 February 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.


We look forward to welcoming you back soon.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020

Great service l had a wonderful experience the staff are warm, friendly and very welcoming and they are always willing to assist the facilities are beautiful the tranquility of the pool area with birdsongs it’s just wow.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank maghelr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 10 February 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

We look forward to welcoming you back soon.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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