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kunenep

What a good service I received

5.0 of 5 bubblesReviewed 08 Feb 2020
The service received was very best from check in to porters and restuarant and the food has improved keep up the good service its commendable. Your front line staff are the best well mannered and has good customer care skills
Date of stay: February 2020
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Tsogo Sun Hotels
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this review
Responded 10 Feb 2020
Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Your comments are heartfelt and welcome.

We look forward to welcoming you back soon.

Regards
Joel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 8 February 2020

Bloemfontein made my stay in Bloemfontein fantastic. The facility is so marvelous guys, keep up the good. I don't have complains but I am complementing the good hospitality management displayed by the whole staff there. I mean from the reception to the cleaners those guys just know how to look after their guests. This the type of service each guest expect from hotels an staff. The breakfast is above expectations, the pool is amazing and the garden made that place look like international places. I am speechless, in summary guys I appreciate everything there. Keep up the good work again and expect me soon, halala SS Bloemfontein halala

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank stanleymovalo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 10 February 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Your comments are heartfelt and welcome.

We look forward to welcoming you back soon.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020

When I requested an iron I waited for 30 min or more happened twice , mybe the hotel needs to invest in iron , food 🥘 on Wednsday the lamb archers were just fat no meat 🥩 at all ! Couldn’t eat I lost my appetite

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank sonwabile23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 10 February 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the comments and your time communicating with us contributes to improving our product, service levels, and facilities. We will investigate our service shortcoming and improve on where we dropped the ball for our iron service and delivery.

My sincere apologies.


We look forward to welcoming you back soon.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2020

Based on the services that I received when checking in and checking out I was really treated extremely well and i commend the service standard rendered by one of your staff at the reception desk by the Name of Primrose.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank LoveTravel788754
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 10 February 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Your comments are heartfelt and welcome.

We look forward to welcoming you back soon.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2020

The hotel staff is very welcoming and service oriented. Check-in and check-out was very efficient no time wasting. Wifi speed and connectivity was tops.The room was neat and clean. House keeping quick to respond

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank marulenp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 5 February 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

We look forward to welcoming you back soon.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2020

Unhygenic conditions, Poor air-conditioning. Inefficient and noisy
Breakfast was very poor quality..............................
Hotel is getting old and run down. Needs a revamp......................................................
Bar staff very unprofessional and unfriendly...........................................................................................

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 2lawrencenaidoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 5 February 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Please accept mt apologies for the service received at the bar.



Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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