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Virgo

Sleeping over in Bloemfontein

4.0 of 5 bubblesReviewed 05 Jan 2020
We stayed over at the Southern Sun Bloemfontein on our return road trip to Johannesburg. The entire experience from check in to checkout was great. They should just improve the turn around time for coffee at breakfast.... We will consider staying there again.
Date of stay: January 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this review
Responded 08 Jan 2020
Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Regards
Joel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 5 January 2020

As we arrived tired trying to check in the receptionist told us about the new rules so therefore our booking had to be changed because my mother in law has booked for us with her membership card however we thought we might as well register ours and it was successful what I fail to understand why would the lady assisting us rather focus on the positive of telling us of our options instead of focusing on negative. The room was clean but the pillow cases were smelling so bad you could tell they did not change the pillows. Was so disappointed.

Date of stay: January 2020
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank lindampambani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 8 January 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2020

Friendly check in staff and the breakfast people were very helpful and friendly. The hotel is very clean and next to the mall which helped us to go to do shopping without driving by just walking. We enjoyed the swimming and the most important fact for me was the gym. Dinner was supperb.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 838thulanin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 8 January 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2019

My family stayed over for one night on our way back to Gauteng. The check in and check out was efficient. We were offered a room with a balcony overlooking the courtyard and swimming pool, which was good as my two young children had a bit more space to move about. The room was clean. The breakfast buffet offered a decent variety of dishes and pastries. The highlight of the hotel is the courtyard. It is a beautiful, large area with a very good sized pool to remove you from the humdrum of the city.

However, there were a couple of service related aspects which were not up to standard. During the hour we spent swimming and lounging outside in the courtyard, we were not offered any service. We were also not advised on the location of the swimming towels. There were a lack of cleanliness in the hallways with empty plates and glasses spending the night on the carpet in front of some rooms. Quick service issues to resolve, so not a big problem I trust.

We enjoyed the stay and recommend the hotel as an overnight oasis for the weary traveller.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Theo K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 8 January 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2019

My family and I had a great time here. Should we could have stayed longer. The pools were clean and it is right next to Mimosa mall. We were able to watch a late night movie and then walk back to our room.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank nametsomodise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 8 January 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2019

I really enjoyed my stay at Southern Sun Bloemfontein. It is a well positioned hotel, with the perfect pool surrounded by a bird-filled lush green garden. I would recommended requesting a room that has direct access to the pool and garden via patio doors. Staff were all very friendly and welcoming. Breakfast was fresh and delicious. Secure and safe parking behind a boomed access. The sky bridge to the Mimosa Mall is just another added advantage.

Date of stay: December 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank ethanbpt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel S, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 8 January 2020

Dear Guest

Thank you for rating your recent experience at Southern Sun Bloemfontein.

We thank you for the positive comments and your time communicating with us contributes to improving our product, service levels, and facilities.

Regards
Joel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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