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Southern Sun Bloemfontein
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Reviews (500)
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All reviewstsogo sunmimosa mallexcellent servicebuffet dinnershopping mallthe hotel staffpool areaexcellent hotelenjoyed my staybusiness stayroom serviceworld classan upgradecape townhotel is situatedchecking outeasy access
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Reviewed 6 January 2017

Liked the hotel. Would like it more if cleaning of the hotel rooms toilet can improve and also the staff members at breakfast could become more friendlier and helpful. Offer each and every guest hot drinks like coffee and tea and not give preference to any racial group.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank malemaishagom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Southern Sun Bloemfontein, responded to this reviewResponded 9 January 2017

Dear malemaishagom

Thank you for taking the time to complete our online Trip Advisor guest questionnaire and for the positive feedback given.

I am delighted that you enjoyed your stay with us and assure you I have communicated your comments with the entire team, as this will only serve to motivate us to try deliver the service and hospitality you received to all our guests. Please would you also accept my apologies for the concerns raised relating to the cleaning and sub standard service received at breakfast time - this has been communicated to the management team for immediate improvement.

We look forward to welcoming you back to our hotel soon and wish you and your family every success for 2017.

Kind regards

Jessica Alfred
Deputy General Manager
Southern Sun Bloemfontein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017

Always look forward to staying in the Southern Sun ion Bloemfontein each year.
the kids love the place and enjoy the breakfast. will most definitely stay there again on our way to Knysna. Staff are always great and friendly.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank IanSharks2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Southern Sun Bloemfontein, responded to this reviewResponded 9 January 2017

Dear Iansharks2014

Thank you for taking the time to complete our online Trip Advisor guest questionnaire and for the positive feedback given.

I am delighted that you enjoyed your stay with us and assure you I have communicated your comments with the entire team, as this will only serve to motivate us to try deliver the service and hospitality you received to all our guests.

We look forward to welcoming you back to our hotel soon and wish you and your family every success for 2017.

Kind regards

Jessica Alfred
Deputy General Manager
Southern Sun Bloemfontein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017

When arriving after a long drive one expects to have 4 towels and not 2 when booking for 4....one expects to not find the previous persons half used body wash in the shower and that there is tea/coffee sachets set up for a family of four and not two.....when one books for 4....the basics were missed and disappointed when comparing to other Southern suns. On checking out I asked for assistance with my bags and person sent porter to wrong room as well..Pathetic considering he had my room number to check me out with...

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Mike0072014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, Manager at Southern Sun Bloemfontein, responded to this reviewResponded 9 January 2017

Dear Mike0072014

Thank you for taking the time to complete our online Trip Advisor questionnaire and for the constructive feedback given.

Please would you accept my sincere apologies for the concerns highlighted in your feedback relating to the inadequate amenities your room was stocked with and for the inconvenience this has caused you during your recent stay with us. I would like to assure you that this is not our standard and has been addressed by our Executive Housekeeper for immediate improvement as to prevent a repeat going ahead.

We look forward to welcoming you back to our hotel soon and wish yourself and the family every success for 2017.

Kind regards

Jessica Alfred
Deputy General Manager
Southern Sun Bloemfontein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017

A very large hotel with long walking distances between rooms and reception area and no lifts. Friendly reception staff. Rooms are functional but could be slightly cleaner. Aircon works well. DSTV has the cheap package. Buffet dinner a let down but breakfast highly recommended.

Room Tip: Try to get a room close to reception
  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Vernon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 6 January 2017

Dear Vernon C

Thank you for taking the time to complete our TripAdvisor questionnaire and for the constructive feedback given.

Please accept my apologies for the concerns raised relating to your dinner experience as well your room cleanliness and for any inconvenience this has caused you during your recent stay with us. I would like to assure you that this is not our standard and it has been addressed by our Management team for immediate improvement as to prevent a repeat going ahead.

We look forward to welcoming you back to our hotel soon and wish yourself and the family every success for 2017.

Kind regards

Jessica Alfred
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017

We slept here on our way back from Cape Town to Johannesburg. This hotel is as best suitable for this purpose - sleep-over. The dinner is poor and the bathroom is not of good quality. When taking a shower all the water ended on the bathroom floor outside of the bath.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank rimob672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Southern Sun Bloemfontein, responded to this reviewResponded 6 January 2017

Dear rimob672

Thank you for taking the time to complete our TripAdvisor questionnaire and for the constructive feedback given.

Please accept my apologies for the concerns raised relating to the dinner quality as well as well as the condition of your room shower and for any inconvenience this has caused you during your recent stay with us. I would like to assure you that this is not our standard and it has been addressed by our Management team for immediate improvement as to prevent a repeat going ahead.

We look forward to welcoming you back to our hotel soon and wish yourself and the family every success for 2017.

Kind regards

Jessica Alfred
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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