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rogermota
Brasilia, DF

Desonestos!!!!/Dishonest people!!!

1.0 of 5 bubblesReviewed 31 Oct 2023
Estive visitando Bloeimfontein em setembro último – 13 para 14 de setembro e ficamos hospedados no LOCH LOGAN HOTEL.
Ao fazermos o check in a recepcionista solicitou um cartão para depósito em garantia e mesmo alertada que a reserva era pré-paga realizou o débito pois havia sido feita pelo site Hotels.com no valor de US$ 67,45 em ZAR$ 1.262.
Na ocasião do check out foi solicitado o estorno e nos foi garantido que seria feito em breve ou que seria solicitado ao site responsável pela reserva que fizesse a devolução do dinheiro.
Após isso foram trocadas mensagens e o hotel sempre respondendo que iria nos devolver o dinheiro e passados quase 2 meses não recebemos nada.
Pelos motivos acima é simples entender que para nós a fama do hotel é de pessoas desonestas. Não é necessário dizer que atitudes como essas espantam o turista estrangeiro.

I was visiting Bloeimfontein last September – 13th to 14th September and we stayed at the LOCH LOGAN HOTEL.
When we checked in, the receptionist requested a card for a security deposit and even though she was alerted that the reservation was prepaid, she made the debit as it had been made through the Hotels.com website in the amount of US$67.45 in ZAR$1,262.
When checking out, a refund was requested and we were assured that it would be done soon or that the website responsible for the reservation would be asked to refund the money.
After that, messages were exchanged and the hotel always replied that it would refund our money and after almost 2 months we received nothing.
For the reasons above, it is simple to understand that for us, the hotel's reputation is due to dishonest people. It goes without saying that attitudes like these scare foreign tourists away.
Date of stay: September 2023
Room Tip: FUJA!!! RUN AWAY!!!
Trip type: Travelled with friends
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
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Reviewed 24 June 2023

This was such a disappointment, we booked an executive Suite for R2233 for the night. The website said, slippers and hairdryer in the suite, none of that was available. The toilet in the bathroom was leakung all over the floor. The phone was not working as well. When I went down to reception to talk to the Manager on duty, she was also not on site. They called her and she laughed about this. So at half past nine at night, we were tired, disgusted and furios with no service. It was supposed to be a romantic evening away, but urned out to be a disaster. If we camped in a tent, it would have been much better. Management needs to step up and provide what is promised and paid for. I would seriously advice people not to stay here at all!!!!!

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Elizabeth d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2022

The rooms are very neat and the facilities are upmarket and trendy. Wonderful roof top bar and safe parking. Great value for money. The area is not the best but with safe access and parking there is no concerns.

Date of stay: May 2022
    • Location
    • Sleep Quality
    • Service
Thank RiaanSouthAfrica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2020

The rooms are real hotel rooms. Ones you take off your shoes, oh, you feel so refreshed. Nice carpets. Breakfast is one of its kind. Tell them how much salt you want. Fruits - so fresh you will think they have a farm in their backyard.

Thank Ed M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2024 via mobile
Google Translation

Date of stay: September 2023
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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