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The Sands at St Francis
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Reviews (188)
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All reviewssmall hotelhot tubindian oceangarden routest francisattention to detailinfinity poolone nightoverlooking the seagame reservetwo nightsthe ground floorpatio doorssteam roombeach sidedirect accessrooms are beautifully appointed
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6 - 11 of 188 reviews
Reviewed 17 December 2017 via mobile

Perfection from beginning to end. On arrival we were greeted with a refreshing welcome drink. The staff were all amazing and attentive and friendly. The accommodation was divine! Views stunning. Beds so comfy. Bathrooms gorgeous. Food scrumptious. Would have loved to stay longer. Will def be back

Stayed: December 2017, travelled with family
Thank PennyS1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Online Marketer at The Sands at St Francis, responded to this reviewResponded 19 December 2017

Thank you for your lovely review and support, we are thrilled that you could enjoy the full experience of The Sands. We look forward to your return!

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Reviewed 21 November 2017

Having read reviews in advance of our trip we were really looking forward to staying here. St Francis Bay is a beautiful town and as you approach it you know it's going to be impressive. We arrived about an hour before official check-in but were warmly welcomed by the staff and were offered to relax in the lounge or pool area (which we did as it was such a lovely place). Whilst we were sitting there, we overheard the Manager Heidi loudly explain to a staff member "not to rush, they are early and check-in is 2pm, so take your time". This marred our stay, I had to go for a walk to calm down as I was furious. We KNEW check in was 2pm, we just simply wanted to relax in the lounge after a long drive.

The staff (expecially Precious) were great, thankfully it was the weekend and Heidi had left so we didn't see (or hear) her again. A few problems with electricity tripping out and shower failing to provide hot water were solved quickly and with good grace. We eat dinner which was simple and well prepared. Breakfast was lovely with good choices.

Overall, the place is a bit tatty close-up and needs investment. Cats have scratched sofas, glass panes in patio doors to our deck weren't clean and obscured the view, the decking hasn't been varnished for some time and in Room 4 there are paint splashes on the back of the door.

Overall a pleasant stay, and by the far their biggest asset is their staff. The issues I've mentioned are for management/owners and are given in the spirit of constructive feedback.

Room Tip: The lower ground rooms all have decks with great views.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bushboy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Online Marketer at The Sands at St Francis, responded to this reviewResponded 6 December 2017

Dear Bushboy66

Thank you very much for taking the time to leave us a review. It is a pleasure to hear that you enjoyed your stay with us and your interactions with our staff. We do pride ourselves in excellent customer services and it is fantastic to hear that you enjoyed such.

I am sad to hear that there was a downside to your stay, please accept our sincerest apologise, we are sorry we have let you down. Please rest assured that we will follow up with the our Manager and maintenance team to ensure these matters are addressed and do not occur in the future.

Thank you again for sharing and we look forward to welcoming you back to The Sands on your next trip to the city.

Warm Regards.

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Reviewed 9 November 2017 via mobile

We only had one night here while on route from Oudtshoorn to Addo Elephant Park. My agent at Go2Africa had suggested The Sands and it was a fabulous recommendation.

We received a warm welcome and we loved our room, African Dawn, which was large and very tastefully decorated with a great view of the sea.

We didn’t have dinner at The Sands and instead opted to walk to St Francis Brewing Co, which we both enjoyed.

Breakfast at The Sands was very good and I loved the sunny and bright dining room.

It was a perfect place to relax between busy days.

Stayed: October 2017, travelled as a couple
Thank Palmer_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Online Marketer at The Sands at St Francis, responded to this reviewResponded 17 November 2017

Dear Palmer_7

It is wonderful to hear that you had a fantastic experience here at The Sands. As a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one.

It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you again for sharing experience and hope to welcome you back soon.

Warm regards and safe travels.

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Reviewed 15 October 2017 via mobile

The sands is tucked away and can be found behind the big brown security gates, residential area, not a million miles from the main retail units and golf club. But yes, you could say, a hidden gem . Warm reception on checking in, bags immediately taken to the room and asked whether we wished to dine with them that night. Most efficient and friendly.
Room was located on the lower part of the building, overlooking the sea ( feet away) with its own private decking / loungers available with the pool in visibility . Both swimming pools looked inviting.
Lovely large room with all the luxury's , bathroom was excellent with walk in shower, jacuzzi bath, one could sit in the bath and enjoy the ocean waves .
Not the largest of places, boutique and that's it's appeal, as there was only 8 for dinner and max for covers would probably be 12 plus. Selective.
Dinner was excellent , freshly cooked with a good selection. Wine list extensive, and the whole meal/ experience delivered.
Just one night, hut wished it was 2-3 as the whole place invites you to relax ,smile and chill.
So if your thinking of booking accommodation in st Francis bay, this must be the no1 place to book into.
Manager was most helpful in her suggestions to places to stop off, photograph and have lunch, warmly appreciated and very customer service driven.
Fabulous location, excellent warm hospitality offering a 5 star product and service.

Stayed: October 2017, travelled as a couple
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Online Marketr at The Sands at St Francis, responded to this reviewResponded 19 October 2017

Thank you for taking the time to supply us with your review! Your feedback is valuable to us! We are thrilled that you enjoyed your one night with us and we look forward to welcoming you back for more!

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Reviewed 14 October 2017

Excellent service! Fantastic breakfast! Room was beautiful, attention to detail! Sea view from room and loungers fabulous, even have a sea view from the bathroom as well! This hotel is fabulous for special occasions, they go the extra mile to meet your needs and make your occasion special! We definitely will be back!

Room Tip: Ground floor room right by the infinity pool
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DDR1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Online Marketer at The Sands at St Francis, responded to this reviewResponded 19 October 2017

Thank you for your lovely review, we look forward to welcoming you back in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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