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Thatchwood
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Reviews (116)
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61
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All reviewsgolf coursewarm welcomerooms are spacious and cleanhonesty barst francisreasonable sizepleasant stayone nightspent two nightsfresh fruitrecommend this placerelaxed atmospherethatched roofshort walkbreakfast was excellentb benjoyed our stay
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9 - 14 of 116 reviews
Reviewed 26 June 2017

The room was very good except we had a problem with the DSTV reception. They did try to fix it but it was the weekend. Breakfast in the morning was good and the service from the staff was excellent.

The location was convenient but there is a short walk (10 minutes) to get down to the main shopping area.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank michaelfrancisw2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thatchwood, Owner at Thatchwood, responded to this reviewResponded 28 June 2017

Good morning
Thank you for your review, I am sorry about the dstv.
The next day the reception was good again, so maybe it was the weather.
Again thank you for choosing Thatchwood and we hope to see you again soon.
kIND REGARDS

harrie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

What a pleasant stay! Friendly staff, beautiful rooms and a great breakfast. We enjoyed having drinks by the pool overlooking the beautiful golf course while a troop of baboons kept us entertained! The lodge is well situated and located right at the entrance which is great for coming and going throughout the day. Will recommend this place to everyone going to St Francis bay.

Stayed: April 2017, travelled with family
Thank IsabellaTheron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thatchwood, Owner at Thatchwood, responded to this reviewResponded 7 June 2017

Good morning

Thank you for your kind words, we hope to see you soon again.

Regards

HARRIE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017 via mobile

Staff were welcoming but we found the accommodation tired and in need of maintenance. The bathroom in particular had a rusty shower pole, dirty curtain and the sliding door wouldn't work and the timber pelmet fell off. Towels in need of replacement.
The upstairs room was noisy as exposed thatch and no internal boarding.
Separate garden area not attractive and in need of some attention esp the large tree.
Communal areas okay but very dark and in need of updating.
Good breakfast. Nice pool.

Stayed: April 2017, travelled with family
1  Thank Saladio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thatchwood, Owner at Thatchwood, responded to this reviewResponded 7 June 2017

GOOD MORNING

I am very sorry that you did not enjoy your stay.
We have had a very busy year and maintenance was not done in time. Especially the family room you stayed in. No excuse but we are working hard now to catch up with maintenance.
We are closing for 3 weeks to do all the maintenance needed.
I apologies again, and hope we will see you again so you can have a relaxing enjoyable stay with us

Kind regards

HARRIE

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Reviewed 2 April 2017

I think this is a quirky B&B rather than a 4star lodge. Our room was a reasonable size but in need of some updating. We felt it was not as clean as it might have been. Breakfast was OK. The owners are enthusiastic and offer good local knowledge

  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thatchwood, Owner at Thatchwood, responded to this reviewResponded 5 April 2017

gOOD AFTERNOON

Thank you for your review.
I see what you say about maintenance, we have had a very busy year and only now we are getting a bit quieter. So now it is our time to do some maintenance like painting and fixing . Specially in your room also the carpet will be replaced.

We hope that you will visit is in the near future so you can see the improvements

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017

The room was pretty big (the bathroom was very big) but, as another reviewer mentioned, the safe was not working.....this is symptomatic of a establishment that could do with a bit of "TLC" / make over and if this was undertaken then it would really be a very nice place to stay at. The owner and staff were all very helpful, the breakfasts were excellent and there's off-road parking - oh, and an honesty bar (not seen too often these days so congratulations for that initiative).

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank woodieslocksheath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thatchwood, Owner at Thatchwood, responded to this reviewResponded 24 March 2017

Good morning

I do apologies for the broken safe, this has been replaced.
I am happy that you enjoyed your stay. we really do our best to make sure everyone have a great time.
After a long and busy season our place still looks good, but next month when we get a bit time we will do some maintenance to make the place spotless again .
Hope to see you again soon


Kind regards

HARRIE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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