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Beacon Island Resort
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Reviews (1 073)
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Reviewed 11 February 2018

For the most relaxing holiday in the most beautiful hotel with sandy white beaches and warm ocean steps away,
welcoming, warm efficient staff who nothing is too much trouble for. Has something for everybody whether you are very young or very old. Lots of exciting places nearby or you can just sit on the green grass drinking up the incredible view.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank N6707OVanned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 18 February 2018

Dear N6707OVanned

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

We are truly delighted that you have enjoyed your stay with us and for giving us the opportunity to live out our Tsogo Sun values which are Teamwork, Service, Opportunity, Growth and Ownership and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

Wonderful holiday, beautiful setting, couldn’t ask for anything more. Staff are outstanding. Especially Presta and Dylan. I loved this hotel and will definitely go again. The food is excellent and nothing could be better.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank janet b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 18 February 2018

Dear janet b

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

Thank you for your kind comments with regard to Presta and Dylan, I can't wait to share this with them at our next staff meeting.

We are truly delighted that you have enjoyed your stay with us and for giving us the opportunity to live out our Tsogo Sun values which are Teamwork, Service, Opportunity, Growth and Ownership and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

Focus on waiters service :: pillows not to standard very bad, the interior need attention, especially the colour scheme And combination not going well together : wrong chair at dresser too heavy NOT chair for dresser. (Sorry for comments BUT I am an Interior Designer - Frans Alexander Interiors SA

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mariama283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 18 February 2018

Dear M Adams

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

Our rooms are due for refurbishment in the near future and this will include a different colour scheme, and lighter furniture in the rooms.

Housekeeping carry a variety of pillows to accommodate our guest needs, on your next visit kindly make contact with housekeeping and they shall be more than happy to get you the right pillow.

Your feedback with regard to the waiters has been brought to the attention of the restaurant owner, Jorge Pires whom will be doing the necessary refresher training.

Thank you for bringing these matters to our attention and please accept our sincere apologies for the inconvenience.

We are truly delighted that you have enjoyed your stay with us and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

We have been staying at the hotel for 14 years and really love it there. It will be very difficult to find another place offering the same type of experience in such a close proximity to the beach with so much to do for the entire family. The hotel is always maintained perfectly. And then about the artist Sasha performing at the Sea lounge:What a nice addition to the entertainment program. We were blown away!

Stayed: December 2017, travelled with family
1  Thank Adrie_Wahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 18 February 2018

Dear Adrie_Wahl

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

Shaza is a gem, and we are lucky to have her.

We are truly delighted that you have enjoyed your stay with us and for giving us the opportunity to live out our Tsogo Sun values which are Teamwork, Service, Opportunity, Growth and Ownership and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

We stayed at the Beacon Island Resort for a week. It is an iconic building right on the seafront with wonderful views of the sea, beaches either side, the hill - stunning. However, I felt that it wasnt the greatest experience. The front office staff were OK, as were the bellboys. The room was very nice - well furnished and a very comfortable bed. The amenities (bathroom and tea/coffee) were not replenished daily - I was told that if I wanted them replenished I would have to pay for them - they were only provided on day of arrival! The cleaning staff were never smartly dressed - in fact some of them didnt even wear a uniform/name tags which I found strange.
The cafe/dining area in the foyer was OK - the staff were very lax - spent more time chatting than dealing with customers. The orders were often incorrect and the prices, for what one got, were expensive. A glass of fresh orange juice - ZAR45.00. There was a ‘traditional’ South African braai which consisted of 4 basic salads, pap and sauce,and some meat that had been pre-cooked and was heated up over a braai with huge flames. A braai is only ready when the coals are grey, not flames. The dessert was a ‘sponge thing’ with custard which was inedible. And this cost ZAR180.00 which was shocking for what one got.
I certainly wouldnt recommend the Beacon Island Resort for food and/or service, but for the setting, it is unbeatable.

Stayed: January 2018, travelled with friends
Thank 996christinen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 11 February 2018

Dear 996christinen

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

Beacon Island is classified as a Timeshare resort and not a hotel hence guest amenities aren't provided, only a starter pack of tea/coffee is provide upon arrival and then thereafter refills may be requested from housekeeping at a nominal charge.

The cleaning staffs uniforms have since been addressed.

Our restaurants our outsourced and your feedback has been brought to the attention of the restaurant owner, Jorge Pires, whom has assured me that he shall address these matters immediately.

Thank you for bringing these matters to our attention and please accept our sincere apologies for the inconvenience.

Should you require any further information, please don't hesitate to contact us.

Warm regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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