The main selling point of this hotel is the setting, which is absolutely stunning. We had a double aspect "Premier Suite" in the annexe (Room 65), which although quite a bit smaller than it appeared on the website, had fabulous views and allowed you to see whales in the bay direct from the balcony. It's worth noting, however, that the balcony is very small and has no room for seating, which is a shame given such a perfect setting. The bathroom was clean but looked a bit dated, and toiletries weren't replaced daily.
We also found the lounges and the cocktail bar really relaxing, but thought the dining room was rather too casual and informal for a 5* hotel. The food at breakfast and dinner was fine and service friendly. We had exceptionally good treatments in the spa, and the prices were very reasonable.
The constant presence of security guards patrolling the entrances to both buildings was both reassuring but also a little disconcerting and left us feeling on high alert. The beach to the left of the hotel is beautiful and seemingly safe, but we were told quite definitely by Cathy (shop manager / tour adviser) that we mustn't under any circumstances turn right and attempt to walk to the other beach due to the presence of vagrants lurking in the shrubbery. We did feel uncomfortable one evening when a character seemed to be hanging round near the entrance to the annexe, but the security guard kindly took care of the situation, for which we were grateful.
We didn't venture into the town as the concensus seemed to be that there really wasn't a lot there. We did get a taxi to Robberg Peninsula and had a wonderful afternoon there.
Our main disappointment with this hotel, was what felt like a seemingly underhand way of charging for what was advertised as inclusive items. We hadn't realised that by booking through Expedia we had inadvertently selected a room only option, so we take full responsibility for that. But having studied the website and room descriptions in great detail before our trip, and having read endless tripadvisor reviews, we were amazed to find that only some guests are entitled to the complimentary mini bar and inclusive breakfast, despite the website clearly and unambiguously advertising these as included in each room. Please make sure you check first as it can come as a nasty surprise at check out! It would also have been courtesy to provide a price list for the mini bar, as the absence of one reinforces the suggestion that this is a complimentary amenity. It's a bit naughty to charge when they advertise it as complimentary, but to not let you know what they're going to charge you, or how the bill's been calculated is really not on.
The advice to "take it up with Expedia" felt a bit cheeky given that it's the hotel itself who are advertising complimentary amenities as part of the room booking, but then failing to honour them. We couldn't understand why they would suggest it was Expedia's fault?
We really wanted to love this hotel. We've now stayed at 10 hotels around Cape Town and the Winelands over the last few years, but this was the only one where we felt we could have chosen better. Our check out left us with a bit of a bad aftertaste and we've never encountered anything like that at anywhere else we've stayed. Such as shame.
- Official Description (provided by the hotel):
- The Plettenberg - situated on a rocky headland in Africa's most spectacular coastal resort - is the ultimate escape. The 37 luxury rooms and suites, showcase the most breathtaking vistas in Southern Africa. With views of the ocean, mountains and endless stretches of golden beach, The Plettenberg is situated in the heart of the adventure-rich Garden Route, world-renowned for its excellent selection of outdoor activities. From regular dolphin and whale sightings to bungee jumping, treetop canopy tours and other more daring pursuits in the surrounding countryside. The Plettenberg is the ideal place to both relax and unwind - or recharge and reinvigorate - through a series of sensational endeavours. At The Plettenberg the charming service, exceptional cuisine, which is overseen by The Collection by Liz McGrath’s Grand Chef, Peter Tempelhoff, and the setting combine to create the ultimate story, one of a South African seaside property unlike any other. ... more less
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