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All reviews seafood restaurant beautiful hotel liz mcgrath complimentary mini bar garden route overlooking the bay the main hotel sister hotel infinity pool the general manager a sea view room lookout beach three nights hotel restaurant stunning views world class south africa
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Reviewed 1 May 2017

We had a very enjoyable stay for three nights with our two children at this hotel. It has a stunning location overlooking the bay and is very convenient for visiting the local attractions and the town and local restaurants. The staff were really friendly and helpful and the views from breakfast, which was particularly good, overlooking the ocean make a great start to the day.

  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jules4567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJBirch, General Manager at The Plettenberg Hotel, responded to this reviewResponded 4 May 2017

Dear Jules4567

Thank you for taking the time to write a review for us.

I am glad to read that you had a memorable stay with us. We have the best views in Plettenberg Bay. Our location is prime. Thank you for your feedback about my team. It is them that sets us apart from any other hotel in the world.

It was lovely having you here and I hope we have the opportunity to welcome you back to us in the near future.

Kind regards
MJ and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

This really is a top quality hotel with amazing views across Plettenberg Bay. We stayed two nights in Premier Suites, which were beautifully decorated and had incredible views. There is great attention to detail in the design and facilities of the hotel. The hotel only has 37 rooms, which meant that the pool areas were quiet and uncrowded! We had some amazing spa treatments, which were very relaxing. The service was generally very good (although a little laid-back at times) and the staff were friendly and professional. The food at the Seafood Restaurant was excellent (particularly the cheese souffle and the seafood soup)! Breakfast was superb and served (weather permitting) on the veranda overlooking the bay.

Room Tip: Suites were extremely spacious, with the corner suite offering the best views.
  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Charlotte P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJBirch, General Manager at The Plettenberg Hotel, responded to this reviewResponded 3 May 2017

Dear Charlotte P

Many thanks for taking the time to write a review for us.

Our little gem is a very special place. Situated on the cliffs and overlooking two fantastic beaches. It is within walking distance to the Main Street if you want to discover town. Attention to detail is essential for the successful operation of the hotel.

Laid-back service is never acceptable and I will encourage my team to avoid such behavior. I am very sorry to read that you experienced that. Thank you for sharing it with me. On the other hand I am glad to read that you find them to be friendly and professional. I will share your feedback with them. The cheese soufflé and the seafood soup are very popular dishes and yes it is delicious. Breakfast on the terrace is the best.

I hope to welcome you back to The Plettenberg Hotel.

Kind regards
MJ and the team

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Reviewed 20 April 2017

Spent 4 nights over Easter in the annexe section of the hotel - our room was lovely, well appointed, spacious and spotlessly clean as it was serviced twice daily. The mini bar was replenished daily too and with the turn down service in the evening, a bottle of mineral water placed on the bedside table as well as something sweet. The hotel's location could not be more perfect with most rooms having sea views and within walking distance of the town, beach and Look Out deck. Breakfast served on the sea-facing patio when the weather is fine - delicious - continental breakfast buffet with a hot breakfast which you order from the menu. Just a couple of negatives - service levels in the restaurant were not always 5 star, neither was the mineral water served in plastic bottles - glass bottles would have been far more elegant on the tables. There is a beautiful bar but the ambience was spoilt by the deafening sound of the electric blender used for mixing cocktails - surely this should be done away from the bar? All in all though, I would have no problem whatsoever in recommending the hotel and we will definitely return sometime soon.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank AliceCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJBirch, General Manager at The Plettenberg Hotel, responded to this reviewResponded 27 April 2017

Dear AliceCapeTown

Thank you for taking the time to write a review for us.

I am delighted to read that you have enjoyed your stay with us. It is always lovely to receive feedback. All feedback is very important to us. It enables to us to look at areas where we can improve.

Our location is prime. It is situated on the cliffs of Look Out Rocks and overlooks two beautiful beaches. This small little town on the Garden Route is a little beauty. It has developed a lot over the years. We are very proud of our product and it is a beacon in town.

All the areas of concerned will be looked at and discussed with the various Head of Departments. We will address it and work on resolving it as soon as possible.

I hope we have the opportunity to welcome you back to The Plettenberg.

Kind regards
MJ and the team

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Reviewed 19 April 2017 via mobile

Stayed here for three days in February and loved it! The room was lovely and spacious and very large bathroom. The food was very good and the hotel felt very cosy and friendly.
I really loved the design of the hotel and the interior which was fresh and light and welcoming.
It was wonderful to be able to walk to the beach which is huge I n under 5 minutes and the centre of town is walking distance too. The pool area is not very big but feels very special and very private.
The area is beautiful with lots of different walks along the coast and a great restaurant overlooking the beach just a few minutes away. I would definitely return to enjoy The Plettemberg and would recommend it highly.

Stayed: February 2017, travelled as a couple
Thank Biscabosca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJBirch, General Manager at The Plettenberg Hotel, responded to this reviewResponded 27 April 2017

Dear Biscabosca

Thank you for taking the time to write a review for us.

I am delighted to read that you have enjoyed your stay with us. We strive to deliver great service to all of our guest. At the same time we want to create a unique experience for all our guests. Our little jewel is a treat and has the best views in Plettenberg Bay. It overlooks two pristine beaches, Central Beach and Look Out Beach. The Main Street is a short walk and it boasts other great restaurants and small little boutiques. Every guest of ours should enjoy the pool area, if the sun is out.

I hope we have the opportunity to welcome you back to the hotel.

Kind regards
MJ and the team

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Reviewed 18 April 2017 via mobile

Stunning hotel, very homely feel - rooms are big & spacious with beautiful furniture. Food is fantastic with so many options on the menu. The hotel restaurant has an amazing view of the beach & it was a treat sitting out in the sun in the morning overlooking the ocean & sipping on some tea - very peaceful! Staff are lovely and go over and above to cater to your every need. Cannot be faulted!

Stayed: April 2017, travelled as a couple
1  Thank LeandraS277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJBirch, General Manager at The Plettenberg Hotel, responded to this reviewResponded 27 April 2017

Dear Leandra S

Thank you very much for your review.

It was a pleasure to have you here. Thank you for your kind words about the hotel. It means the world to us. Seafood is a little treat. The menu offers quite a variety of items for every food lover. The views from the restaurant is spectacular. It is fantastic to sit there and watch the world go by.

The staff was deighted to read your feedback about them. I hope we have the pleasure in welcoming you back to us.

Kind regards
MJ and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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