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Pieter B

Amazing stay!!!

5.0 of 5 bubblesReviewed 09 Dec 2023
Staff was great room was excellent great stay!! Will recommend it to everyone I know .Really close to all amenities food was great very neat and relaxing atmosphere staff was helpful good value for money .
Date of stay: December 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this review
Responded 11 Dec 2023
Dear Pieter,

Thank you for your fantastic review! We're thrilled to hear that you had a great stay and that our team took such great care of you. We appreciate your recommendation and look forward to welcoming you back in the future. Safe travels!

Best regards,
The team at The Robberg
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1 352)
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All reviews robberg beach sea view opposite the beach luxury room garden route beautiful room beautiful location breakfast was delicious secure parking our honeymoon rooms are spacious perfect stay lovely place attention to detail south africa lodge plett
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29 - 34 of 1 353 reviews
Reviewed 9 December 2023

We stayed here on our honeymoon whilst exploring the garden route. We had the most beautiful room overlooking the sea. The beach hut interior of this place makes it so light and airy, and as soon as you walk through the door you feel a sense of relaxation. The complimentary drinks were a lovely touch, and the bar and pool at the back of the hotel make it such a great place to be on a warm day!
We had a lovely cocktail by the pool after a walk down the beach, situated right opposite the hotel. We felt completely relaxed for the entire duration of our stay and wish we had stayed here longer!

Room tip: Stay for at least 2 nights - its so beautiful!
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anna N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 11 December 2023

Dear Anna,

Thank you for choosing to spend your honeymoon with us! We're delighted to hear that you enjoyed the beautiful room and the overall relaxing atmosphere of the lodge. It's wonderful to know that you appreciated the drinks and had a great time at our bar and pool. We hope to have the pleasure of welcoming you back for another memorable stay. Safe travels!

Best regards,
The team at The Robberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2023

Absolutely brilliant hospitality and service. We had a very late arrival, and we were greeted and welcomed with warmth. The breakfast was outstanding - I didn't need to eat for the rest of the day, and while we were having breakfast, we had the most beautiful view of the ocean where we spotted both dolphins and whales.
The staff at Robberg Beach Lodge were TOP CLASS! Thanks so much - I will definitely be back.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Getaway03916245565
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 5 December 2023

Hi there,

Thank you for sharing your positive experience at Robberg Beach Lodge! We're thrilled to hear that you received and experienced the top-notch hospitality we are known for. We're delighted that you enjoyed the outstanding breakfast with a stunning ocean view, complete with sightings of dolphins and whales.

Your kind words about our staff are truly appreciated. We look forward to welcoming you back for another exceptional stay in the future.

Kind Regards,
The team at The Robberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2023

I'm not quite sure what to say about this property. Our initial feeling was one of disappointment. It markets itself as a 5 star beach resort and so we expected sea views from our room and all the public areas. In fact, our room was over the road from the beach, behind another villa and the only view from our balcony was green foliage. Only four 2 seater tables on the decking and one 2 seater table in the restaurant had full sea views. There were no towels in our room, the door lock didn't work and had to be replaced.
The next day we felt more positive about the place. Our room was spacious and VERY quiet (so we had a good night's sleep) and the breakfast was excellent. All the staff were very friendly and courteous.
However, there were no seat pads/cushions on the chairs and no mattresses on the sun loungers. So there was nowhere to sit/lie comfortably during the day.
So, in summary, we had a comfortable stay but is definitely not 5 stars

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Paul H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 30 November 2023

Dear Paul,

Thank you for bringing your concerns to our attention. We're truly sorry that your stay did not meet the 5-star standards that we are known for, and we take your feedback very seriously.

We understand there may have been a few issues during your visit, and we're committed to investigating the circumstances to address and rectify any shortcomings. Your experience is important to us, and we want to ensure improvements are made based on your valuable insights.

We appreciate your understanding and hope to have the chance to welcome you back, providing a more enjoyable and seamless experience.

Warm regards,
The team at The Robberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2023 via mobile

As soon as I turned into the drive I had an uneasy feeling about this place. The reception immediately reinforced this view. Then things went from bad to worse. The building and room we were shown to (C3) was truly awful. It was damp and musty, the toilet stank of sewage, a dirty towel awaired us in the bathroom, the furniture was grubby and stained and the rugs were little better and the patio area was utterly depressing.
Having spent two weeks in excellent accommodation in different S.A. resorts I was shocked. I messaged my tour operator and then confronted the hotel management. Having quickly read other TripAdvisor reviews, I certainly concurred with those of a low rating.
However, I have to say the management went out of their way, especially Mr. Speedy to resolve the matter. We were offered a superior sea view room and complimentary wine with our dinner. The second room was so much better that I began to wonder if I was in the same hotel. Hence my rating. The fault lies entirely with the company who own the hotel , to invest in upgrading the poorer rooms and not with the staff. Their service was very good- friendly, helpful and caring. Interestingly, I heard another couple complaining about their room and misrepresentation the next day. This kind of inconsistency should not happen. The food was also of a good stanard too. Once settled into the new room, our stay had a different complexion.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank christophere689
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 28 November 2023

Dear Christopher,

Thank you for your detailed feedback. We regret the initial challenges but are pleased Speedy and our team resolved them quickly for you. We appreciate your suggestions for room upgrades and assure you we're taking them seriously. Your positive comments about our staff and food are valued.

We look forward to the opportunity to provide you with a more satisfying experience in the future.

Kind Regards,
The team at The Robberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2023

We enjoyed our stay at this hotel, it’s on the beach front at the quieter side of Plettenberg bay. The room was incredibly spacious with 2 balconies. It was very nicely decorated and the bed was really comfortable. However the atmosphere down in the restaurant was honestly quite drab and boring. The background lift music was quite slow and downbeat, making for quite a solemn dinner. There is so much potential for this place, there’s a lovely pool area, it’s wonderfully decorated but it’s just missing a little something. If I tan this hotel I’d be offering picnic baskets, bicycle rental, beach umbrella rental, better TV and some more enjoyable music for breakfast and dinner service. Still a great location with parking that we used as a base for excursions and evenings out. Would highly recommend Barrington’s restaurant, about 5 mins drive away. This is the same company that owns Franschhoek Boutique Hotel, which is amazing. They could take some tips from their sister business for sure!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ct_912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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