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Foodie007
Dubai, United Arab Emirates

Low customer service and no hospitality

1.0 of 5 bubblesReviewed 05 Oct 2023via mobile
We booked 2 suites for 4 pax at check they charged us an additional R3000. They claimed the suites were for 1 person I each? Take it or leave it at check in.
I informed the property it was my birthday. They made no attempt to make our stay special. 👎
Date of stay: October 2023
Room Tip: Make sure at the time of booking you specify number of pax in the room. Bathroom was poor dirty...
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this review
Responded 16 Oct 2023
Dear Sophia,

We greatly appreciate you choosing to stay with us and for sharing your feedback. We understand that the original booking was made for two people based on your request, and when an additional two persons arrived at check-in, we regrettably had to charge for their accommodation. Please know that we handled this matter with the utmost care and professionalism while striving to accommodate you to the best of our abilities.

We sincerely apologise for missing the chance to make your birthday extra special. We genuinely hope that you'll consider staying with us again in the future, allowing us the opportunity to ensure your next visit is truly exceptional.

Best regards,
The team at The Robberg
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews robberg beach sea view opposite the beach luxury room garden route beautiful room beautiful location breakfast was delicious secure parking our honeymoon rooms are spacious perfect stay lovely place attention to detail south africa lodge plett
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Reviewed 14 September 2023

Excellent location, friendly staff; our room was a little on small side and needed urgent renovation but bed was clean and comfortable. Breakfast was good with plenty of choices and attentive, helpful staff.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank fromcentralillinois
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 16 September 2023

Hi there,
Thank you so much for your honest feedback, and for taking the time to highlight areas where we can improve. Your insights are invaluable and will help us ensure that every guest enjoys a wonderful experience. We genuinely hope to have the pleasure of welcoming you back soon, so we can provide you with an even better stay.
Kind Regards,
The team at The Robberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2023

The most beautiful setting. From the moment you are it is like stepping into a friend's house! Exceptional friendly service from reception, manager, staff everyone! No words can describe the excellent breakfast, outstanding dinner! Staying there solo as a woman was no problem, so safe. The view.. can highly recommend this gem!

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Wilna V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 16 September 2023

Hi there,
Thank you so much for choosing to stay with us and for awarding us a perfect 5-star rating. Your kind words mean the world to us, and it was an absolute pleasure to have you with us. We eagerly anticipate your return for another wonderful stay!
Kind Regards
The team at The Robberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2023

Was just an ABSOLUTELY WONDERFUL EXPERIENCE !!!

The STAFF!!! oh my word!! Just top notch! Siya was incredible, professional and friendly!

Beautiful setting, clean and crisp.

TV do need an upgrade though- too small and need Smart TV

But thoroughly enjoyed

Date of stay: September 2023
Trip type: Travelled with friends
1  Thank Nikki M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 13 September 2023

Dear Nikki,

Thank you for your wonderful review! We truly appreciate your kind words, and we're thrilled to hear that Siya and the team provided you with exceptional care during your stay. We can't wait to welcome you back for another happy stay with us in the future!

Kind Regards,
The team at The Robberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2023 via mobile

This Hotel with its hood location is ideal for easy walkable access to the renowned Robberg Beach, unfortunately the Hotel seems misjointed with rooms split between garden & new building units. No flow to the Hotel, Staff were however friendly & service was good.

Room tip: Know many rooms can’t see the sea. There are rooms scattered disjointly on the property.
Date of stay: October 2022
Trip type: Travelled as a couple
Thank mysouthafricatrip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 9 September 2023

Hi there,

We're delighted to hear that you enjoyed our excellent location and experienced our friendly staff providing top-notch service during your stay. It was our pleasure to make your visit special, and we look forward to welcoming you back in the future.

Kind Regards,
The team at The Robberg Beach Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2023

The view was extraordinary, you can't help but stare at the sea from the dinning room for a long long time! Recommend to book with breakfast, the food is good and you can have it in front of the sea.
Safe parking, all gated and well lit.
All the staff that we interacted with were always very nice and always happy to help - service on breakfast, booked us a table in a local restaurante, tips for the area and everything you can imagine.
We know the country suffers with scheduled power cuts, but it was great that the hotel had a generator, so we had eletricity at all times.
Amazing place, we highly recommend and hope to be back very very soon!

Room tip: Try to book the sea front rooms, the view is unreal!
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank X9269ZQpaolad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lion Roars, Owner at The Robberg Beach Lodge, responded to this reviewResponded 9 September 2023

Hi there,

We're thrilled that you enjoyed the amazing views, delicious food, and the warm hospitality of our friendly staff during your visit. Thank you for your recommendation, and we can't wait to welcome you back to our beautiful hotel.

Kind Regards,
The team at The Robberg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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