I’m not usually one to leave negative reviews as I’ve worked in the service industry for many years. But unfortunately our anniversary dinner wasn’t what we expected.
Before I say anything negative, the food was really delicious- but the service brought down the experience.
From the get go the waitress was very unfriendly and unwelcoming. We ordered our drinks and starters and the starter which said would be served with bread, was not. And when we asked if we could get some ciabatta as it mentioned on the menu, they said yes sure and it never came. Anyways.
And then when the food came I ordered another glass of wine to drink with the food ( I would have ordered It sooner if we had had anyone come to check on us). We asked 2 different people to bring the wine while busy eating, and it arrived while on my last bite of pasta. So this was disappointing because pouring a glass of wine isn’t difficult or time consuming.
It was not busy at all at the start of the meal and began to fill up at the end, so poor service at the start doesn’t really have an excuse- as I said, I’ve worked in hospitality for 5 years so I understand how things work and when bad service can be excused. But unfortunately tonight we were let down.
Paying R800 for two people to eat with no wine bottle etc. is not bad if it’s accompanied with good service. But when the service is poor and you go for a semi-expensive meal, it leaves a bit of a bad taste in your mouth.