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dkruge450991

Excellent location, facilities and staff

5.0 of 5 bubblesReviewed 29 Mar 2024
We had a wonderful, albeit short, stay in the Annex and thoroughly enjoyed our experience of the hotel facilities made memorable by the level of training of the staff and their caring approach. The views are also something special!
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Zandalee Kemp, Marketing at Sky Villa Boutique Hotel by Raw Africa Boutique Collection, responded to this review
Responded 07 Apr 2024
Dear Valued guest

Thank you for staying at the Sky Villa Boutique Hotel and taking the time to review our establishment.

Your positive feedback and comments are appreciated and taken to heart.

We hope to welcome you back again

Kind regards
Sky Villa Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (411)
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Traveller rating
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Reviewed 20 March 2024 via mobile

A beautiful hotel in the magnificent resort of Plettenberg Bay. The food was excellent and the staff even better. Special thanks to Bianca and Bravo for making our stay so memorable. The views from the room over the bay was fantastic. This will not be our last visit!

Room tip: We stayed here in March 2024 and the hotel was quiet but it made for an even more pleasant stay. Roads and resort were quiet … Perfect!
Date of stay: March 2024
Trip type: Travelled as a couple
Thank James M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zandalee Kemp, Marketing at Sky Villa Boutique Hotel by Raw Africa Boutique Collection, responded to this reviewResponded 26 March 2024

Der James

Thank you for staying at Sky Villa Boutique Hotel and taking the time to review our establishment.

Your positive comments on our staff and food are appreciated and taken to heart.

We look forward to welcomimg you back you back

Kind Regards
SKy Villa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2024

There was a misunderstanding over our booking. Apparently Standard Room means the Annex. This was buried in Hotels.Com small print. So we paid extra to upgrade which made it the most expensive hotel we stayed in during our 3 week Garden Route Trip.
Now the good stuff. Our upgraded room had wonderful views of PE; it was comfortable and modern, although it wasn't quite as large as I would have expected. We loved the swimming pool and bar area (both of them!). Didn't use the gym but the masseuse was superb. We really enjoyed the artwork and flower decorations.
All our meals were of a very high standard and the service was very attentive throughout the hotel.
Would we stay here again? Yes, definitely.

Room tip: Check whether you're staying at the Annex. Great room but you don't get the views.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ombuds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zandalee Kemp, Marketing at Sky Villa Boutique Hotel by Raw Africa Boutique Collection, responded to this reviewResponded 14 March 2024

Dear Valued Guest

Thank you for staying at The Sky Villa Boutique Hotel and taking the time to review our establishment.

We apologise for the confussion that occured when booking your room but glad we could assist with upgrading you to the main hotel.

Your positive comments on your experience, our property and staff are appreciated.

We hope to welcome you back

Kind Regards
The sky Villa Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2024 via mobile

We had a fantastic stay at Sky Villa! When we arrived everybody was very friendly and helpful. We got a beautiful room with a terras and a view over the ocean. And the breakfast is super with enough choices and you can oversee the whole bay while enjoying your cappuccino.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank joelvwvd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zandalee Kemp, Marketing at Sky Villa Boutique Hotel by Raw Africa Boutique Collection, responded to this reviewResponded 14 March 2024

Dear Valued Guest

Thank you for staying at the Sky Villa Boutique Hotel and taking the time to review our establishment.

Your positive feedback on our property and staff are appreciated abd tahen to heart.

We are gled to hear you enjoyed our breakfast and hope to welcome you back in the newar future

Kind Regards
The Sky Villa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2024

The hotel itself is beautiful, in a private gated area (which seemed like a retirement village) with guards so you feel very safe walking around. The rooms were nice and we realised afterwards we were upgraded (although we weren’t told we were so couldn’t thank anyone). The food at the restaurant is hit and miss - we had a 4 course set valentines dinner which was exceptional, but on normal days, the food was less thrilling. The gym has good facilities (we used it everyday) and the masseuse was brilliant/so professional.

The negative, however, is the level of service. My husband and I are in our mid 30s but look quite young, and we noticed that the other guests (all of which were significantly older) received what appeared to be better service. When we arrived, we weren't welcomed by reception staff saying "welcome to our hotel" but instead told "you need to pay R750 for your valentine's meal". This is fine, but was not asked politely. We were then shown around the hotel with another couple (which is not professional) and when we got to our room, the staff member didn't have our key. The door porter was a lady who couldn't lift our suitcases, so we had to carry them ourselves. When paying our bar/restaurant bills that we put on the room at the end, many of them were for other rooms and one had our room number and signature on it, but we weren't at the hotel at that time, so someone forged our signature. One night at 11pm, a staff member knocked on our door to ask if he served us a pina colada earlier that day (again, while we were out of the hotel) and even though we said no politely, he still tried to add this to our room - knocking on a guest's door at 11pm is not acceptable.

The website says that the wine cellar is open for guests to have a drink in, but when we asked to go down, the female manager quite rudely said it was for private functions only (despite it having been empty for all 4 nights of our stay...). A much more polite waiter offered to take us down to have a look at it, and explained that they are short of staff to serve drinks there at the moment, which was a much more acceptable and understandable response. The massage was amazing, and a couple of waiters were very good, but all in all, the staff are in desperate need of better training, which is a shame because the hotel in itself is beautiful and could be exceptional (particularly because the service everywhere else in south Africa is so outstanding – we stayed in 5 different places!

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank priyajethwa92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2024

This was one of the best hotels during our South Africa trip. The hotel offers a fantastic view over Plettenberg and the beach. The rooms are very comfortable. The architecture of the hotel building is nice.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rgoetz984211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Verena Smit, Marketing at Sky Villa Boutique Hotel by Raw Africa Boutique Collection, responded to this reviewResponded 6 March 2024

Dear Valued Guest

Thank you for staying at the Sky Villa Boutique Hotel and taking the time to review our establishment.

Your positive comments on our propety and rooms are appreciated.

We hope to welcome you back again.

Kind regards
The Sky Villa Boutique Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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