Dear JJSBROWN,

Thanks for sending us your review which we take seriously as we always do with our customers . I am sure you also will understand that we are an operating wine farm with tractors, trucks deliveries and many large vehicles trailers going up and down that dirt road that leads to the restaurant. We do apologise that you came during the worst period where the road had to endure rain, trucks, tractors, wild life, during our harvest time and part of the road was unfortunately taking a proper beating. I am sure you understand we try to keep it it in a "as a good state" possible, trying not to TAR the road and keeping the authenticity and charm of the working farm alive.

We are very sorry to hear that your food was cold, however after checking with Nadia, who was on duty and served your table she informed us that certainly the food served warm however a lot of cold dishes were ordered as well. We apologise for the carpaccio that we run out of ( same as the rose, as we have had such a great season) , we have been so busy that we are clearly ran out of stock. In relation to our bread, which we are famous for by the way, and as you can understand people are different, we would have given you a less crispy one only if you would have informed us there and then that you were not happy with it ( by the way at presentation of the bill you would have noticed the bread was not charged ). We are very sorry you had such a bad experience however we would like to say that the energy from the moment you came in contact with our well trained staff was already, to say it lightly , not positive, which was picked up by our sensitive staff that deal with people every day and are trained to feel and understand the emotions from all our visitors. Clearly the road was so unacceptable to you that even top service would have not satisfied your demands, and expectations.

We hope that you will come back one day to give us another chance, so we can show you that we have many many happy customers and you will not be disappointed when you arrive. Please send us your email address and we will keep you informed of the road conditions, so we can start with positive energy when arriving at the restaurant.

We hope to hear from you soon, you can contact us at therestaurant@bramonwines.com

Positive regards,

The Bramon Team

Thank you for such a lovely review, we're glad you enjoyed your stay at the Waterfall Cottage, and that you found our wines excellent! We look forward to having you visit us again soon! Many thanks, the Bramon team

Thank you for such a great review, we are so happy to hear you enjoyed the food and good service! We do hope you will visit us again very soon! Kind regards, the Bramon team

Thanks Kerry for the great review, we're glad to hear you had a wonderful and relaxing time with us! Kind regards, the Bramon team

Thank you for the lovely review and that you enjoyed the Tapas. We hope that you will visit us again soon. Kind regards, the Bramon team