Dear 19640925
We are extremely alarmed by your statement regarding being overcharged during your lunch with us, we take these situations very seriously indeed. I am assuming that you booked the tables online at the several sections in our restaurant, We did have a situation that particular day that our restaurant managers were both ill and our back-up team had to step in , so that’s why it was chaotic at the start of service which we do apologize for.
As per your suggestion we did investigate the overcharging, which I believe was corrected immediately when it was discussed with management. Upon our investigation we found out that several minors (it was the second table with the kids) did order extra dishes for the second table and those were put on the same account ( assuming it was the same group that booked both tables), and clearly not accepted by you. We deducted the dishes you told my manager you did not order with your table immediately off the account, the ones you marked that you did not order , however according to my manager those were ordered by the other table. It seems now you ended up paying for the one table account only.
As far as for the wine out of stock issue is concerned, when it is this busy it sometimes happens that we run out of stock, however I am sure we had enough other wines to choose from.
I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during your lunch with us, to ensure that you leave us feeling happy and satisfied, which clearly from your review we did not succeed in doing so.
Please do contact us directly at therestaurant@bramonwines.com so that we can take the necessary steps to make you feel better regarding your experience at Bramon Wines.
Regards,
The Bramon Team