We were in Grahamstown for the first time attending the Last weekend of the Arts Festival. We met withDumisani and he took us to another shabby establishment a little further than the main guesthouse. When we made our booking, we were not told that we will be taken to another place different to what saw on the website. When we got there, the room was still being cleaned and we were told to wait a little. The bed had no bedside tables nor a headboard, the room had no chairs or couches. When we raised issue with the set up, we were give 2 plastic chairs.
We immediately told Dumisani that we are not happy thus far and would would prefer to leave and asked for our refund( we had prepaid the full amount in advance). He told us that that we are free to go and will not give be giving us a refund. When questioned the refund policy and asked for the owner, he said he’s one of the owners and there was no one else that can talk to us. He said we must tell him within 10mins whether we are staying or leaving as he has other people waiting and willing to take up the space.
After exhausting all possibilities to get alternative accomodation in Grahamstown , we ended up staying. Long story short, we will never stay here again, and this was extremely poor customer service.
- Official Description (provided by the hotel):
- 4-Star luxury Guest House, close to schools and Rhodes university. Pleasant open plan breakfast area, well-kept gardens in quiet surroundings. Secure parking. ... more less