“Key Largo at Hemingways Casino and Hotel”

Key Largo Restaurant
Ranked #69 of 147 Restaurants in East London
Restaurant details
Reviewed 2 July 2014

Don't be mislead by the seemingly sophisticated atmosphere.... it is a disappointing experience. Even though the restaurant only had a few tables with couples, the service was painfully slow and our requests fell on deaf ears. Seem to have been a case of too many chiefs and not enough indians. 'Management' kept asking if everything was ok.... despite the fact that we had clearly not received our food in more than an hour. The food was unmemorable and the whole experience a boring drag. Couldn't wait to leave.

Date of visit: June 2014
    • Value
    • Atmosphere
    • Service
    • Food
1  Thank LeeKZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 9 of 9 reviews

Reviewed 30 October 2012

We won a voucher of R300.- for a dinner at Hemingway's Hotel in East London. What was supposed to be a nice present was indeed the worst punishment I ever got. But let me explain in sequence. I wanted a Cinzano or Martini as an aperitif, the waitress did not know Cinzano so I decided to have a Martini with ice. What did I get? A Martini DRY WITHOUT ice! Additionally we ordered a bottle of white wine and a mineral water for both of us.For dinner we both wanted to have fillet steak and snails for me as starter. Can u believe our disappointment when we were told that fillet 'is out of stock'?? On a Saturday evening at 7pm!!! Then we took a turn to rump.
One with chips and vegs and pepper sauce, one without vegs with periperi sauce. Meanwhile I finished my Martini and wanted to have some wine and water, no glasses! Somebody had taken away my wine and water glass and the waitress managed to bring one after the other! Then the snails arrived, unfortunately without the special small fork (snails fork) to pick them up. The waitress went off again and came back 10 minutes later. Now unfortunately the snails were cold and I had to send them back for re-warming. The rumps arrived, without steak knives, a mushroom sauce instead of pepper sauce, and my rump with chips AND vegs. I sent it back, it came back again, but now with vegs only. This was the point where I gave up and decided to go to McDonalds. Will you believe it, the restaurant manager then came back a third time with my rump, most likely tough like leather now! Then we decided to leave this nice place and take a piece of my wife's rump (well done instead of medium) as doggy bag, only the meat. And what did we get? The meat and a lot of vegs!!! If it will be of interest for you I can still add that the whole story was on for about 1,5 hours and the waitress did not ask once if she could top up our glasses!!! At least the manager realized our pain and made us only pay for the drinks, thank you very much!

    • Value
    • Service
2  Thank Cristel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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