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“Comfy and Well Located”

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Palma Real Hotel & Casino
Ranked #25 of 78 Hotels in San Jose
Reviewed 19 May 2015

Great for business travel, comfortable and well located.
Service was great with the exception of the restaurant, where the personnel was more interested in their own life concerns than in the attention to the guests. Friendliest personnel were the guys at the reception especially the morning shift fellow.
Beverages and food are expensive and mediocre.
Taxi drivers are horrifyingly expensive. Walk to the main drag just about 100 yards and get a much better deal.

Room Tip: Stay away from the casino (?) area and the bar. Pick a first floor room, just in case of an earthqua...
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  • Stayed: April 2015, travelled on business
    • Value
    • Location
    • Service
Thank AriMaximus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this reviewResponded 2 June 2015

Dear Guest

Thank you for reviewing us on Tripadvisor; knowing how guests’ stays were is the best way to maintain quality service and also helps us to correct whatever our clients’ think needs improvement.

Regarding transportation, we offer a free shuttle from and to the airport; this service can be arranged at our front desk or via email with at least 48 hours in advance. Our front desk staff will always try to help you with any special request, regarding transportation or any other services.

We are happy to see that you had a pleasant stay and that you could enjoy of our facilities and services. We thank you again for taking the time and sharing your experience with us.

Best Regards.

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69 - 73 of 405 reviews

Reviewed 3 March 2015 via mobile

Stayed at Palma for four days whilst attending a seminar at nearby Crowne Plaza Hotel. Found Juan and Javier extremely helpful! Pura vida! Breakfast was great but that was the only meal I took at the hotel. My room on third floor was fine.

Stayed: February 2015, travelled on business
Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this reviewResponded 2 June 2015

Dear Bob,

Thank you for sharing your experience at our hotel here on Tripadvisor.

We can see that you had a great stay and that our services and facilities were of your liking. It is of the utmost importance for us to hear of our clients’ stays. We use all the comments and suggestions to help us improve in order to offer better service every day.

On behalf of all our staff, we send you warm greetings and hope to be able to serve you again when your travel plans bring you to Costa Rica.

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Reviewed 26 February 2015

I stayed there on two separate occasions and found the service to be excellent both times. My room was comfortable but there was no view. Buffet breakfast is included. There is a business centre on the third floor which I used a lot since I had not brought my laptop with me. There was espresso machine there for free coffee. Unfortunately I could not take advantage of the shuttle to the airport because I had not booked it in time and it was full.

Room Tip: No room had a view so it wouldn't matter.
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  • Stayed: February 2015, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this reviewResponded 2 June 2015

Dear Marilyn

Thank you for reviewing us here on Tripadvisor.

We are glad to see that you had a great stay. It is fantastic that you were able to use and enjoy our services and that our business center was of help during your stay.

We are sorry you couldn’t use the free shuttle; to avoid running out of space, we recommend to our clients to book this service with at least 48 hours prior to departure; the reservation can even be made before checking in via email.

We thank you again for taking the time and rating us on tripadvisor.
Best regards.

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Reviewed 12 February 2015

Stayed for two nights, great staff, very friendly. My room was clean and spacious, but a bit worn, and my "view" from what was supposed to be an upgraded suite, was looking at the airconditioning units on the roof of one section of the hotel - and any further view was blocked. The room lacked in outlets - there was one by the desk and one by the bed, though the latter was fully taken up by a clock radio and a lamp, so I had to unplug the former in order to just charge my phone, while the one outlet at the desk was fine for my laptop. Breakfast was average, they could use some more options than toasted white bread, scrambled eggs, rice & beans, and fruit - maybe some yogurt, pastries, another hot option? Things are a bit noisy at night from the attached casino, and particularly when well inebriated participants head back to their rooms in the wee hours.

  • Stayed: February 2015, travelled solo
    • Value
    • Sleep Quality
    • Service
2  Thank saltshaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this reviewResponded 2 June 2015

Dear Guest,

Thank you for sharing your experience at our hotel with us; hearing what our clients have to say about their stays is the best way to improve and be able to keep giving high quality of service in all areas.

We thank you for your observations and all your suggestions have already being transferred to the management department
Best regards.

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Reviewed 6 January 2015

I stayed in this hotel for 7 nights. Wi-Fi is good, the hotel staff are very friendly. Rooms are comfortable and good size with double bed. NO SMOKING Casino, open 24 Hrs., cheap drinks. It is about 15 - 20 minutes from the Airport.
30 minutes walk to the center of San Jose City
I would stay here again and recommend it to friends.

  • Stayed: December 2014, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Hecsanpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this reviewResponded 2 June 2015

Dear Guest

Thank you for sharing your experience at our hotel here on Tripadvisor. It is very important for us to know about our clients’ stays. We are glad that you found all our services of your liking and that your stay was good.

Aside from the Free Wi-Fi which we offer in all rooms and public areas of the hotel, we also have a free shuttle to and from the airport and this service can be scheduled via email 48 hours before your arrival. In our rates, a breakfast buffet is included, where you can enjoy of a wide selection of options.

We thank you for your review and send you warm greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Casino Hotel in San Jose
#23 Business Hotel in San Jose
Price Range: R872 - R1 389 (Based on Average Rates for a Standard Room)
Hotel Class:3,5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose

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