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Reviewed 19 August 2017

This is a beautiful resort hotel with a fabulous staff. The staff are very welcoming, warm and friendly. The rooms are lovely and spacious with private individual entrances, separate sitting areas, a patio and gorgeous ocean views. The entire property is beautifully landscaped with lots of vegetation and little streams running throughout. The hotel is situated on a hillside, below the level of the street, helping to reduce the amount of car noise. The complimentary breakfast buffet has a nice variety of food and is served in a lovely open air dining space. Adults and kids enjoyed the swimming pools, including the swim-up sitting area at the outdoor refreshment bar. Loved the staff!

Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank KarenW2802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DQSCN, Gerente at Si Como No Resort & Wildlife Refuge, responded to this reviewResponded 1 September 2017

Dear Karen W:

We appreciate your review and we thank you for staying with us. The hotel was designed carefully within the natural terraces that overlook the Manuel Antonio coastline surrounded by our tropical habitats that also hosts many animals that are a very important part of our resort. We look forward to your next visit as a repeat customer to enjoy more of our hospitality and natural attractions at our Cloud Forest hotel at Villa Blanca, or our Rain Forest property near Corcovado National Park at Aguila de Osa Lodge, or the Santa Juana Rural Mountain Lodge, just 60 minutes from Si Como No.

Best regards,

Joxan Obando
Operation Manager
Greentique Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

We stayed at Hotel Si Como No for 1 week and we must say that we were absolutely blown away at how amazing this resort was! The room was very clean, the beds were very comfortable, and the setting was perfect with an ocean view no matter where you looked or what room you were in. The service was fantastic whether it was from all of the staff at the front desk or the guys that helped us with our luggage while coming or going, or the servers at the restaurants! Our two children fully enjoyed the movie theater as well. We have nothing but great things to say about this beautiful resort and now that we are permanently living in Samara, we will definitely be back for weekend visits to Manuel Antonio and when we choose where to stay for the weekend, our choice will definitely be Hotel Si Como No. Muchas Gracias to all of the staff there and we will see you again very soon!

Date of stay: August 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank TheDufresnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DQSCN, Gerente at Si Como No Resort & Wildlife Refuge, responded to this reviewResponded 1 September 2017

Dear TheDufresnes:

It is very gratifying to receive such a great review and that we were able to deliver the quality
and service we are committed to deliver 365 days of the year as members of Greentique hotels. . Seems that you have become family and we look forward to host you again here or at any of the Greentique properties or tour for more personalized service and exceptional Costa Rica experiences

Best regards,

Dennys Quiros
Operation Supervisor
Si Como No

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Was super excited about going back to Manuel Antonio and to show my kids how amazing it is.

Pros-
- Everyone is really friendly

Cons-
-Water heater didn’t work (they told me they turn off the water heaters because they are a green hotel) they eventually turned it on but took quite a while and it was late at night.
-Spa was cold (they said they turn the heater off because they are a green hotel) it never got warm.
- Room smelled like mildew
- pool didn’t have pool towels 3/4 times we were there.
- blended drinks had big chunks of ice in them.
- mattress sheets didn’t fit the mattress kept combining off at the edges, you got tangled in them while sleeping.
- not many places to sit while watching the kids at the pool, very limited seats/area.

Didn’t seem like I was on vacation there was constant problems. The staff were helpful with their responses but nothing ever got done about it except the water heater. No follw up with issues.
Hate to complain but I spent a lot of money and expect more out of a 4 star hotel.

Stay at the parador instead youlll be much happier I promise.

Room tip: Choose a different hotel
Date of stay: August 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DQSCN, Director General at Si Como No Resort & Wildlife Refuge, responded to this reviewResponded 18 August 2017

Dear Mr Howe,

We have been a participant in Trip Advisor with barely 1% of the total reviews rated “terrible” and 90% “very good” to “excellent” for a decade. So when we read your review we followed our policy to try and understand each complaint to see how we failed so drastically to meet your expectations. We understand there is always room for improvement in our effort to deliver consistently what has earned us the Certificate of Excellence for several years by delivering Exceptional Costa Rica Experiences we all truly value.

I wish to therefore respond to your review to see how we may have failed to better communicate or otherwise convey our own position to the readers of this public forum in judging our performance.

1. No hot water: The building you occupied has a central heating system that only had his complaint we believed had been remedied regarding your confusion on how to correctly use the shower faucet controls.

2. Hot water in the Whirlpool of the Adult Pool: The pool hours coincide with the operation of the Mogotes Pool Bar and towel service, open from11:00am until 7:00pm every day, where pool services and your safety are maintained by our trained staff who service the Adult Pool area. However before 11:00am and after 7:00pm, our Family Pool remains open for guests who still wish to use our swimming pool facilities during the RicoTico Jungle Grill hours from 8:00am until 10:00pm.

3. Mold Issue: House Keeping confirmed the report of mold odor, due we understand to unusual heavy rainfall over a consecutive 48 hour period, and according to Front Desk report, was remedied while you went out on a family tour. Also in the report the Front Desk had tried to find another room to further demonstrate our efforts, but the hotel was sold out however we understood the mold odor was resolved.

4. Pool Towels: Yes we did have a shortage of pool towels, while the hotel was 100% occupied, when we developed an unexpected mechanical problem in the laundry operations that fortunately was resolved by the next day and the offer was made of a $50 gift certificate for the inconvenience.

5. Password Problems: We have been using the same password for Wi Fi, “hotel green” for several years which until now, no one has claimed, to my knowledge, that our staff does not know our own simple password we provide to each guest.

6. Cold Pool Water Temperature: The ocean temperature in Manuel Antonio fluctuates between 26 to 28 degrees and so always warmer compared to the hotel pools. Our guests seem to prefer that both swimming pools are at refreshing temperatures heated naturally by the sun. Again I do not recall a review that has commented that our pool water was not a refreshing contrast from the tropical sun with similar average air temperatures throughout the year.

7. Fitted Bed Sheets: I cannot recall when we ever had “fitted” bed sheets at SCN as we only stock three bed sheet sizes to fit the bedding in each room category. What may have happened is the wrong size bed sheets were used for your king bed and we regret if that was not resolved.

We invite you to get back to me to see how we can try and further clarify or resolve your complaint directly.

Sincerely,

Jim Damalas
President/CEO
Greentique Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

Everything was great--beautiful room, beautiful grounds. I loved the separate adult pool--but I had to try the slide in the family pool--awesome! The staff bent over backward to be pleasant and accommodating. The two beds in our room had a unique set-up--one was behind the other, but the second bed was raised higher than the one closest to the balcony, so my friend and I each had an unobstructed ocean view. I'm not someone who hangs around the hotel on vacation, but I enjoyed spending the afternoon enjoying the pool, grounds and view after morning activities were done. There are a few walkable restaurants, but you'd need a cab or car to go downtown. There is a butterfly sanctuary right across the street.

Room tip: The higher the room, the better the view.....but there are a lot of steps to the top rooms.
Date of stay: July 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank NJAlison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DQSCN, Gerente at Si Como No Resort & Wildlife Refuge, responded to this reviewResponded 1 September 2017

Dear NJAlison:

We appreciate you were able to enjoy many of our resort attractions, including the Butterfly Atrium in our adjacent Greentique Wildlife Refuge, and both the tropical gardens & family slide and our more peaceful adult pool terrace too. Thank you once again for your comments and we hope to have you back once again.

Best regards

Dennys Quiros
Operation Supervisor
Si Como No

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Reviewed 13 August 2017

Loved the quaint boutique feel to this hotel - the included breakfast is very nice and the service very attentive. Wonderful views from the rooms and the restaurant - walking distance to many other restaurants.

Date of stay: July 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank heatherryanpq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DQSCN, Gerente at Si Como No Resort & Wildlife Refuge, responded to this reviewResponded 1 September 2017

Dear heatherryanpq:

Muchas gracias for your review and appreciate your comments on service and overall experience. Hopefully you may visit us again in the near future

Best regards

Dennys Quiros
Operation Supervisor
Si Como No

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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