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All reviewsshopping mallbasic hotelclose to the airportvolcano eruptionrestaurant choicesspoke english wellsan josefood courtplace to sleepeasy accesslong flighthotel is locatedcomfortable stayyogurthot showerrooms were very cleancosta rica
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Reviewed 13 February 2018 via mobile

First time staying in a city express. Very impressed with over all appearance and very clean, spacious and modern rooms. They provide a good breakfast buffet and we would like to thank Mrs. Elsa for being so curtious and providing excellent customer service. She kept the buffet stacked and clean. We would like to thank Mr. Daniel, the front desk agent for providing us with speedy and professional service when we arrived late and tired. Thanks for everything and we will definitely keep city express as a top option while travelling.

Stayed: February 2018, travelled with friends
Thank Ayzalia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira F, Gerente at City Express San Jose Costa Rica, responded to this reviewResponded 26 February 2018


Dear Ayzalia:

At City Express San Jose Aeropuerto we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

Anything you need please do not hesitate to contact us.

Sincerely,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2018 via mobile

I was motivated to stay here with family during recent stay in San Jose, and wanted the convenience of being near the airport, and the relatively low rates. The hotel is new, with easy access from the major highway to the airport, is close to a dated but still active shopping mall, a really nice bowling center just a few blocks away, and some good restaurant choices like Pan y Vino, one of my favorites in San Jose - ultra thin crust brick oven pizza. The hotel was a bargain. No luxury here, no pool, and the gum was not mentioning. However, rooms were very clean, uncluttered, and quiet. Free, modest breakfast in the morning, and airport transportation is a good addition. The front desk staff could have been more upbeat but maybe someone was having a bad day. Regardless, I wouldn’t hesitate to stay here again, but would not have more than two people per room. Beds are small, yet comfortable.

Stayed: February 2018, travelled with family
Thank jrwshngtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira F, Gerente at City Express San Jose Costa Rica, responded to this reviewResponded 26 February 2018


Dear Mr.
:
At City Express San Jose we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments, Have an excellent day.

Anything you need please do not hesitate to contact us.

Sincerely,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

We arrived in Costa Rica around 6.30pm, and knowing it would be too late to drive anywhere we booked 1 night at City Express. It didn’t get off to the best start when the airport transfer we had arranged by email (through Booking.com) failed to show up, and only by a local taxi driver calling the hotel did we find that they had no record of our shuttle transfer booking. All was not lost however as the taxi man (red taxi) took us to the hotel for the same price ($15) the hotel had quoted for the airport shuttle. The drive was only 10mins and check in was super quick as it was very quiet. The room was a basic hotel room (so not much to say) but was very clean with great air con and hot shower. Breakfast was a little disappointing as they had ran out of milk and did not refill it, but otherwise there was lots on offer. Overall it was great to recover from a long flight, and we both slept great.

Stayed: January 2018, travelled as a couple
Thank Fletchouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018 via mobile

The WiFi connection was terrible , I spent a month there and it never worked in a proper way , they have the same breakfast every single day. I needed to beg them so they can change my sheets. I don’t recommend it at all.

Stayed: January 2018, travelled on business
Thank Bryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira F, Gerente at City Express San Jose Costa Rica, responded to this reviewResponded 24 January 2018
Google Translation

Estimado Sr. Bryan:

Nos apena leer sus comentarios acerca de su experiencia en City Express San Jose, ya que nuestro principal objetivo es facilitar lograr sus metas, tenga por seguro que trabajaremos con el área correspondiente para lograr superar con sus expectativas de la mejor manera, agradecemos mucho el tiempo que se tomó para escribirnos sus valiosos comentarios y así mismo le comento que se tomaran medidas para solucionar los puntos anteriormente mencionados.

1..- Acabamos de verificar nuestros registros y veremos con ama de llaves el detalle que usted comenta.
2.- Se estaran revisando las conexiones que pudieron fallar durante su estancia con el internet
3.- Se veran mas variaciones en las opciones tipo Latinoamericanas en el desayuno.

Que tenga un excelente día.
Sinceramente,

La Gerencia General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

This hotel is clean, modern, has helpful English speaking reception, elevators, room safes and card locks and is located with a shopping Mall and multiple restaurants a short walk away. There was a complimentary breakfast and for leaving at 4:30 am, we were happy with the variety provided at that time of cold cereal, pastry, fruit, cheese, meat, juice, coffee, etc. Shuttle to the airport cost 15 USD. I would stay again.

Room Tip: Higher up had better city view of lights of San Jose in distance
  • Stayed: January 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank laluna31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira F, Gerente at City Express San Jose Costa Rica, responded to this reviewResponded 24 January 2018

Dear Guess

At City Express we are pleased to know that your stay was of your liking and exceed your expectations, we will continue making an effort to make your next visit even better, we appreciate the time you took to write your valuable comments,
Have an excellent day.
Anything you need please do not hesitate to contact us.

Sincerely,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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