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IbnBattouta
Washington DC, District of Columbia

Incredible view and easy-going hotel!

4.0 of 5 bubblesReviewed 5 weeks ago
We had a great stay at Kioro (family of 4). the highlight of the hotel is the incredible view of the volcano from the rooms (ask for one on the 2nd floor)!! absolutely stunning!! the rooms are very large and comfortable- even for a large family or group. The hotel is laid back and easy to navigate.
The rooms, reception, gym and main restaurant are quite dated and need to be updated. Other parts of the hotel seem more recent. Food was decent but nothing special. Service was Ok as well.
Date of stay: November 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Felix Jimenez, Atención al huésped/Recepción at Arenal Kioro Suites & Spa, responded to this review
Responded 4 weeks ago
IbnBattouta,

Thanks for choosing us to be part of your vacations trip. We're glad to know that our services and facilities heped you enjoy every moment.

It is comments and reviews like this that help us improve the quality of the service we offer. We get the opportunity to see what we are doing well, and where we should put attention to improve.

We're a family oriented hotel, and all our facilities are very friendly for families. The Family Suite rooms with two queen-size beds and one sofa bed are perfect to accommodate a family of up to 4 member.

The views of the Arenal volcano is something that we all can enjoy basically from any point of the property, the rooms, the pool area, the restaurants, the spa and more.

Kindly,

Félix Jiménez S.
Arenal Kioro Suites & Spa
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 8 December 2024

We enjoyed our stay at the Arenal Kioro Suites. The room was very spacious, clean and comfortable. We would have had a view of the volcano but it was raining in the rainforest! Go Figure on that one! Arenal has a good breakfast buffet with lots of choices. We also ate dinner at both restaurants. The food is really good. The staff at the hotel is very welcoming and friendly. All in all, a good stay and highly recommend the Arenal if you go to Costa Rica.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barb H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Felix Jimenez, Atención al huésped/Recepción at Arenal Kioro Suites & Spa, responded to this reviewResponded 5 weeks ago

Barb H,

We would like to say Thanks for choosing us to be part of your vacations and for leaving such positive reviews and comments.
Having our guests leave their comments is the best opportunity for us to improve the quality of the service we offer.

Our breakfast buffet style is included for all our guests no matter the season and rate deal they book with us. There are options for all likes and preferences.

It has been raining these last weeks. but the summer season in Costa Rica is about to begin, in just a few days we will be enjoying warm and sunny days, where the views of the Arenal volcano will be a constant in the area.

Kindly,
Félix Jiménez S.
Arenal Kioro Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2024

The place is amazing, the customer service is excellent, and the food is delicious.
This is our second time here and it became our favorite.
The room is beautiful and spacious, the room service menu is really good nachos were amazing.
The price is really good you definitely get more than the expected.

Date of stay: November 2024
Trip type: Travelled with family
Thank Vinicio M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Felix Jimenez, Atención al huésped/Recepción at Arenal Kioro Suites & Spa, responded to this reviewResponded 6 December 2024

Vinicio M,

We´re delighted to know that your recent visit was a memorable time, and that our services and facilities helped you enjoy every moment.
It is always very satisfying to receive repeat visitors. It makes us commit to offer the best experience possible.

Our 63 square meters suite rooms are accommodating to offer a luxurious and relaxing experience to both, families and couples.
Our restaurant menus include a wide variety of options to choose from, local dishes, international food, snacks, and vegetarian options.

Kindly,

Félix Jiménez S.
Arenal Kioro Suites & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024 via mobile

Beautiful hotel ideally located for all there is to do in the area. The hot springs are beautiful but the rooms are the star of the show. The weather was not good for our visit but it was a pleasure to spend time in the room with luxurious queen beds and a generously sized hot tub in the room looking out at the volcano. Fabulous

Room tip: Be prepared for all seasons in a day. Lots of heavy rain
Date of stay: December 2024
Trip type: Travelled with friends
Thank Sherpa14373864864
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Felix Jimenez, Atención al huésped/Recepción at Arenal Kioro Suites & Spa, responded to this reviewResponded 5 December 2024

Dear visitors,

It is always nice to know that our visitors enjoyed every aspect of the stay at Arenal Kioro.
Thanks for quoting is detail what you liked the most about this part of your vacations.

All our rooms face the Arenal volcano, wich is a guarantee for great views and surrounding nature.
Our Family Suite, which has two queen-size beds, are large and comfortable enough for families of upt to four members. Families and couples will always find comfort and relaxation while staying here with us.

Kindly,
Félix Jiménez S.
Arenal Kioro Suites & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2024

My husband and I stayed at this resort for 2 nights. Our room was wonderful from the view of the Arenal Volcano from our balcony, the size of the room, the comfortable king bed and the hot tub in the room. We saw lots of beautiful birds around the resort as well as from our balcony. The hotel grounds are beautiful and very manicured. The thermal pools were great and very relaxing to soak in after being on excursions. The 2 restaurants on site were very good serving delicious drinks and food, and all the staff at the resort were very nice and accommodating. I would highly recommend this resort when staying in the La Fortuna area!! :-)

Room tip: We wished there was more lighting on the walking paths to the pools, thermal pools and restaurants.
Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Felix Jimenez, Atención al huésped/Recepción at Arenal Kioro Suites & Spa, responded to this reviewResponded 4 December 2024

Lisa P,

Thanks for sharing these kind and positive comments about your recent stay at Arenal Kioro. We´re glad to knwo that you enjoyed this part of your vacations, and that our services and facilities helped you enjoy every moment.

The terrific view to the Arenal volcano is a feature that all our rooms share. We're more than privileged to enjoy this wonderful locations and surrounding nature, where we regularly see wildlife visitors like sloths, white-nose coati, armadillos, toucans and howler monkeys.

Kindly,
Félix Jiménez S.
Arenal Kioro Suites & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2024

The most beautiful hotel y have ever seen, the rooms have the most amazing views and are very big, a plus, they have their own hot tub in each room for rainy days. the staff is amazing too! We had a great experience and will absolutely recommend this hotel! And the restaurant is delicious

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maricruz C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Felix Jimenez, Atención al huésped/Recepción at Arenal Kioro Suites & Spa, responded to this reviewResponded 1 November 2024

Maricruz C,

We feel glad and proud to read comments and reviews like yours. Thanks for having the time to share about your recent experience here at Arenal Kioro.

Just as you mentioned, all our suite rooms shared those featires, 63 square meters size, a hot tub in the room, and what it possibly the best views of the Arenal volcano in the area. Our property is located at the very base of the volcano, which is a guarantee for great views and surrounding nature.

Kindly,
Félix Jiménez S.
Arenal Kioro Suites & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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