Nice hotel.
We spent a night there during our trip, the hotel is very clean and nice. Rooms were spacious and well maintain.
Breakfast was included and it was very good.
Location is amazing and close to the volcano, you just need to get out of the room and you will see it.
Not that expensive compare to other during the same days.
Thank you for rating us and for giving us the opportunity to serve you. We are glad to see that everything went well during your visit and that our staff and services made a difference. We send our regards and would love to serve you again.
We had an excellent stay in Hotel Lavas Tacotal. Karen, on reception, was an excellent host from warm welcome up to check out. Karen helped us with reservations for other activities after half a day spent in the rainforest. We stayed in room 26 with a direct view of the volcano. Breakfast was superb quality, fresh and good variety. The extra mile was, when breakfast was ready at 6:45, what was an incredible gesture for all customers leaving early for activities starting 8am, which involves little travel. Highly recommended.
Muchas gracias por compartir su experiencia en nuestro hotel. Nos alegra ver que tuvo una estancia placentera. Nos importa mucho la satisfacción de nuestros clientes, siempre les invitamos a que compartan sus experiencias, escuchamos atentamente como podemos mejorar para continuar ofreciendo la mejor calidad en instalaciones y servicios. Esperamos tener la oportunidad de servirle nuevamente. Gracias por calificarnos y por su recomendación.
This place, normally I belive, would merit a perfect score. When we arrived, there was a beyond their control water problem that was resolved within hours. I just wanted to have a shower before bed and they resolved it way before then.
Like so many Costa Rican hotels, the garden was brilliant. I think only one was as good, but I think I'm not supposed to name drop in reviews so I won't. Breakfast came with the place, and it's a buffet, so get there at the beginning (perfect score, particularly the huevo rancheros; best I ever had). Second night we went an hour into breakfast and it was better than average, but the warmers under the buffet trays slowly degrade the food, so go early!
Internet was almost non-existant in the rooms, but great in the lobby and restaurant. There was some kind of damage to the "antennas" (I think they meant router, but what do I know) and they were waiting for parts. 100% they would have got a perfect score had we had better luck.
Jenny was the standout employee (they were all nice and helpful, and I really shouldn't leave out Karen, who checked us in, and upgraded us for a SUPER modest increase because our room didn't have a fridge for my medicine that needs it, and the cabins have fridges, the rooms do not. The rooms, if you don't need a fridge, have superior balconies, and are just as nice. The cabins also have a microwave, which the rooms do not), and was genuinely enjoying a chat when she had nothing pressing on her time. Pura Vida, highly recommend this place!
Muchas gracias por compartir su experiencia en nuestro hotel. Nos alegra ver que tuvo una estancia placentera. Nos importa mucho la satisfacción de nuestros clientes, siempre les invitamos a que compartan sus experiencias, escuchamos atentamente como podemos mejorar para continuar ofreciendo la mejor calidad en instalaciones y servicios. Esperamos tener la oportunidad de servirle nuevamente. Gracias por calificarnos y por su recomendación.
Spent 1 night here with my family of 5 - got the suite and it was plenty of space for us. Room was terrific, well maintained, clean, updated bathroom and shower, TV, air conditioning, floor-to-ceiling windows that were still somehow private. Steps from an open space that had unobstructed (stunning) views of Arenal Volcano. They had 2 pools but we didn't try them. Property was terrific, so was breakfast. One complaint: we were right next to the laundry room and it seemed that staff was rustling about at 430a and woke us up.
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.
We stayed just one night at the hotel and were impressed by the lush grounds, beautiful pools and stunning views of the Arenal Volcano.
The check-in process was smooth and the staff we interacted with were very pleasant. The bungalow was nicely appointed, rustic, with beautiful gardens surrounding it. The space was quite large with lots of storage, a small table, sitting area, large bathroom and a small kitchenette area with fridge, microwave and coffee maker. And the price - WOW!
The grounds were full of tropical plants and we saw many birds and were visited by hummingbirds on our porch. The back of the property has a large pasture with great views of the volcano. We walked back there in the early morning to take in the surroundings - volcano views, parrots, monkeys - just perfect.
Breakfast was a HUGE typical breakfast, a great way to start the day. For the price, this location is awesome! It’s a bit out of town and one would need a car or taxi. We dined at Jalapas, enjoyed a day pass at The Springs, did the Don Juan Coffee & Chocolate Tour and the Sloth Walk at Bogarin Trail. All excellent!
We had bungalow #38, which was quiet and situated away from the pools. Next time I would choose a bungalow further back from the main entry as you do hear some road noise (mostly large trucks gearing down). For those on an even smaller budget, rooms 13 and 19, in the buildings at the back of the property have STUNNING views of the volcano.
Thank you very much for sharing your experience in our hotel. We are glad to see that you had a pleasant stay. We care a lot about the satisfaction of our clients, we always invite them to share their experiences, we listen carefully to how we can improve to continue offering the best quality in facilities and services. We hope to have the opportunity to serve you again. Thank you for rating us and for your recommendation.
