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Andrea P
New York, New York, United States

Incredible service - way above and beyond!

5.0 of 5 bubblesReviewed 14 Oct 2024
Can't say enough good things about the service at the Arenal Volcano Inn. I left an item in their (wonderful) restaurant, Que Rico, and discovered the error after leaving Arenal. The hotel manager worked with me to retrieve the item and forward it on to me at another location in-country, working tirelessly, with seemingly round-the-clock lightening fast response. Location is especially beautiful, and we thoroughly enjoyed the many dishes available at Que Rico, as well as the incredible views.
Date of stay: October 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 10 September 2024

Arenal Volcano Inn is a shining beacon of hospitality, offering plush beds and a prime location that's close to it all. While perfection is elusive, this captivating retreat stole our hearts during our first visit, leaving us with memories to treasure. The employees we encountered were epitomes of warmth and helpfulness, and the pool and surroundings dazzled with spotlessness, offering thrilling views of the volcano each morning. Our stay was a symphony of happiness, and we can't wait to return. I enthusiastically endorse this incredible destination to anyone seeking an unforgettable experience – it's a decision that will fill your heart with joy.

Room tip: It’s a small pool but so nice and very clean. Areas are very clean and rooms are comfy and clean.
Date of stay: August 2024
  • Trip type: Travelled as a couple
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Thank 1elizabeth76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2024

The grounds and rooms were immaculate. Our bungalow had an amazing view of the volcano. The restaurant was very tasty and service was great.

However the best part was the customer service that we received. My husband got sick the day we arrived and we needed to get him his own space for the time we were there. Maggie (sp?) at the front desk was amazing. She helped me get his room squared away. She called to check on him daily. She helped me figure out where to take him to get medical care. A difficult situation was made much easier because of her help.

I would highly recommend a stay here.

Date of stay: August 2024
  • Trip type: Travelled with family
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Thank dkschelp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2024

We stayed here as part of a Gate 1 tour. These are cute spacious bungalows with beautiful grounds having great views of the volcano.

Each unit has high ceilings, AC and fan, a decent bathroom with a modern shower and a small kitchen type area with a mini fridge, sink and coffeemaker. The beds are also very comfortable. The TV is small, up in a corner, with only a couple of English speaking stations. The breakfast buffet is very good and has a large variety of choices. Daily housekeeping is available by leaving a card on your door. We took advantage of this especially since you are asked to not put toilet paper in the commode. (common in CR).

There is a nice pool and jacuzzi. and you can see birds everywhere at this beautifully tropical well manicured property. If you go to the top of the hill near the back of the property you can get the best view of the volcano, sit on a bench and take it all in. The volcano seemed to be the clearest in the mornings and clouded up toward the afternoon. So do check it out at various times of the day for some great pictures!

Although the room was large, there was very little space for clothing. All we had was some open shelving. No dressers seems to be a thing in CR. Make sure you bring your own tissues too as none are supplied (another CR oddity). Also don’t count on Wi-Fi working in your room. It worked only briefly by the window, then would not connect. My husband needed to send an important file and was able to access the Wi-Fi at reception, with the assistance of some very helpful staff. Can’t complain too much, these were minor inconveniences, considering where you are located!

All in all, we were quite pleased with our volcano view accommodations. Its a perfect base for exploring the Arenal area.

Date of stay: April 2024
  • Trip type: Travelled as a couple
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Thank spitzy135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2024 via mobile

Best view hotel with best price. A lot of activities to do hotel help me with everything am happpy here and I would highly recommend the resort and I’m coming again soon same place. I enjoy my time in the mountains and volcanic mountains horse riding

Date of stay: May 2024
Trip type: Travelled solo
Thank Aziz A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2024

Our stay at Arenal Volcano Inn proved to be a comfortable retreat, perfectly located for exploring Arenal and the surrounding areas.

We stayed in a deluxe suite that offered breath-taking views of the impressive Arenal Volcano. Waking up to such a sight each morning was truly unforgettable and added an extra layer of charm to our stay.

The hotel offers a decent pool area, perfect for soaking up the sun on warm days. While not overly luxurious, it provided a refreshing respite after a day of exploring the surrounding area.

Mixed Dining Experience: Although we opted to dine out in La Fortuna for dinner each night (there are plenty of good quality restaurants and bars to choose from- lost of life and atmosphere in the town and uber from the hotel was about $3), we did partake in the breakfast offered at the hotel, which was a fairly mediocre buffet style option.

Comfortable Accommodations: Our room was perfectly comfortable and provided all the amenities we needed for a pleasant stay. The bed was huge and comfortable, and the bathroom was clean. The large jacuzzi bathtub was perfect for a cold soak to sooth the sunburn!

Ideal Base for Exploring: Arenal Volcano Inn served as an ideal base for exploring the plethora of activities and attractions in the area. From volcano hiking and hot springs, to white water rafting (highly recommend Paddle9) and exploring the hanging bridges, there was no shortage of adventures to embark on.

In conclusion, Arenal Volcano Inn isn't a luxurious hotel but is perfectly comfortable and offers prime views of the volcano. It's a solid choice for those needing nothing more than a comfortable base while exploring Arenal, La Fortuna and the variety of excursions available.

Date of stay: April 2024
  • Trip type: Travelled with friends
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank PACK_a_MAC_90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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