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Reviews (1 577)
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Reviewed 3 weeks ago

We stayed at the Hampton one night each upon arrival in Costa Rica and upon departure. We had multiple rooms for our party, and the hotel nicely accommodated us in adjoining rooms. We spoke with a manager prior to our arrival and he arranged a delightful birthday greeting for one of people - balloons, small cake, champagne, birthday banner. Very reasonable charge for the extra charge and it really made the birthday person's (and our) day. Quite good breakfast and great hours -- 6 am to 10 am. Everyone speaks English well and works with you on your Spanish, if you wish. Comfortable beds and clean, functional bathrooms. Rooms are slightly dated in look, but, really, who cares? Frequent shuttle service to and from the airport, with the ride taking less than 10 minutes, even with the additional stop at the nearby Holiday Inn.

Very highly recommend the Hampton if you are just staying one night near the airport. The location is quite a ways from central San Jose, but that was fine for us. There is a Denny's and a Rostipollo restaurant within a few hundred feet of the hotel, but other eating options require a car or a taxi.

Being so close to the airport means you do hear airplane noise, but the amount of air traffic is relatively light. Our sleep was not adversely affected by the occasional jet.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STEPHANIE C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 2 weeks ago

Dear Mick L, thank you so much for sharing your delightful and very thorough comments about your stay with us.
We are more thrilled that it was such a great hotel experience because nothing is more important for us than our guests' total comfort, satisfaction and making them feel more than welcome and right at home.
We are elated to learn that you all became part of our extended global family since you stayed at our hotel twice during your trip which shows us just how much you liked our hotel.
It is truly rewarding that the Birthday Person and the rest of the party enjoyed the birthday greeting so much and that you were so pleased with our complimentary daily breakfast, with our non - stop 24 hour shuttle transportation service to and from the airport and with our very attentive and friendly staff.
Last but not least, our location is a big plus since we are less than a mile away from the airport (this lets our guests whom are coming in from flights or departing have much more time to rest and sleep than if they were staying further away) and we are just across our parking lot from several car rentals, from some restaurants and from a casino for their enjoyment.
It was a pleasure being at your service.
Thank you for making us your hotel of choice, we hope to see you back again soon.
Best regards.

Stephanie Campos.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed here after flying into San Jose, and before heading to the Manuel Antonio area. This hotel was perfect. Close to the airport. Shuttle service. If you rent your car through Budget this hotel is less than 2 minutes from the Budget rental location. Turn right as you leave Budget. Clean. Good free breakfast. Gym. Pool. Nice gift shop. Very friendly staff. Casino across the street. Food choices nearby. Just behind the Holiday Inn off the main street.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STEPHANIE C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 3 weeks ago

Dear Eric W, thank you so much for such marvelous comments.
We are elated that your stay with us was such a success and that you found our hotel nothing less than perfect for what you needed since nothing is more rewarding for us than our guests' total comfort, satisfaction and well being.
We ensure that our guests have wonderful accommodations (cozy, comfy and clean), excellent services (such as our free and prompt 24 hour shuttle transportation to and from the airport and our delicious complimentary breakfast among many others) and a very attentive and friendly staff which are always going the extra mile for them, to ensure that they have a perfect and very comfortable hotel experience.
Also, as you mentioned before, our location is very convenient since we are less than a mile away from the airport and we are just across our parking lot from several car rentals, from a couple of restaurants and from a casino.
It was a pleasure having you as a guest.
Thank you for staying with us.
The entire team will be looking forward to your next visit.
Warmest regards.

Stephanie Campos.
Guest Relations Manager.

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Reviewed 3 weeks ago

Staff was extremely helpful and allowed us to check in two hours. early. The hotel was really clean and the breakfast was very good. Great wireless internet. Location is very close to the Airport and they have a free shuttle, which not every hotel in San Jose does.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank jma0032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STEPHANIE C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 3 weeks ago

Dear jma0032, thanks for sharing your awesome comments about your stay at our hotel.
It makes us very happy knowing just how good it was and how pleased you felt with our accommodations and services.
Nothing is more important than our guests' total comfort, satisfaction and well being so we strive to provide them with the best accommodations and services possible (like our complimentary breakfast and our free 24 hour shuttle transportation to and from the airport among many others).
Last but not least, we are glad that our proximity to the airport was so convenient for you.
It has been a pleasure being at your service.
Thank you for choosing us as your hotel.
We hope to see you back again soon.
Warmest regards.

Stephanie Campos.
Guest Relations Manager.

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Reviewed 4 weeks ago

Location close to airport. Not that great of a neighborhood but felt safe in the hotel. Shuttle service was quick. The front desk was helpful in the nothing with out car rental pick up. The bathroom want clean though...

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Amber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STEPHANIE C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 4 weeks ago

Dear Amber S, thank you for your nice comments about your stay at our hotel.
Our utmost desire is and will always be, our guests' total comfort, satisfaction and well being so strive to provide them with everything they might need; from very comfortable accommodations, very safe and pleasant premises, excellent services (such as our free 24 hour shuttle transportation to and from the airport and our delicious complimentary daily breakfast among others) and by having a very friendly and helpful staff so that their stay can be a wonderful hotel experience every time they stay with us.
Last but not least, we are glad that our proximity to the airport was so convenient for you (we are less than a mile away).
It has been a pleasure being at your service.
Thank you for staying with us, we would love seeing you back again soon.
Best regards.

Stephanie Campos.
Guest Relations Manager.

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Reviewed 4 weeks ago

N/A. All good. Not really big issues. They treated us like family. Very, very friendly team members this hotel has and they all speak English. I would definitely come back and stay again. The stay was comfortable.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 242abelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STEPHANIE C, Guest Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 4 weeks ago

Dear 242abelb, thanks for sharing such sensational comments about your stay with us.
We are more than thrilled that it was so good and that you found our hotel to be such a great place because nothing makes us happier than to see them totally comfortable and satisfied.
The reason why our wonderful staff treats our guests like family is because as soon as they arrive, our guests become part of our extended global family and just like any other family, we provide our family with the best of the best.
It was a pleasure being at your service.
Thank you for choosing us.
We hope to see you back soon.
Warmest regards.

Stephanie Campos.
Guest Relations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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