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Reviews (188)
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All reviewsindoor tennis courtbrett robinsonice makersecure feelingutility roomclean staffnice kitchenfantastic condofamily vacationoutdoor poolexcellent amenitieswet barflora bamamaster bedroombeach funwalking distanceeverything you could possibly need
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Reviewed 27 March 2018

I believe this was our fifth or sixth stay at Phoenix IX and as always we had a great time. Overall our unit was pleasant. If I had to be picky, I would recommend a new mattress for the master bedroom as the current one was not as conducive to a good nights rest. Additionally, I wish the check in time was a bit earlier. I understand the necessity and we had no trouble occupying the kids. However, everyone wants to start their vacation as soon as possible.

Room Tip: Please consider a new mattress for the master bedroom.
Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank 6373837274hdbx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IX, responded to this reviewResponded 29 March 2018

Thank you for the great review!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We are glad to hear that you had a great time with us!! We hope to see you again soon!!!

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Reviewed 31 January 2018

Even if the weather wasn't at its best, it was nice to be a snowbird for the first time. Have stayed at Phoenix IX for many years, usually in the spring, but it was nice in January also. Already plan to do it again next year. Also will be there this spring.

Stayed: January 2018, travelled with family
Review collected in partnership with this hotel
Thank OrangeBeach_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IX, responded to this reviewResponded 1 February 2018

Thank you for the awesome review!! We are happy to hear that you enjoyed your time with us!!! Thank you so much for being our guest!! We can't wait to see you again this spring!!!

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Reviewed 6 January 2018

Facility itself is nice, staff friendly and helpful. The unit I rented was clean . My only complaints are the Kitchen wasn't well equipped. I was there a month so cooking was a necessity. This wasn't rated a premium rated condo I would say that is a very accurate representation. Oh and the mattress n the master suite didn't fit the bed frame, an odd size. Weather was really cold on a number of days and lots of very foggy days, guess that is to be expected in December.

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank ellac914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IX, responded to this reviewResponded 7 January 2018

Thank you for the review! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We hope to see you again in the future for another stay on the sandy shores of Alabama!!

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Reviewed 28 December 2017

We had an amazing view of the ocean and beautiful room. We went to several near by restaurants for local seafood favorites on the nights we did not eat at home. The kids enjoyed the beach and the indoor pool!!! Very relaxing mornings with coffee on the balcony!!! Over all it was a great trip. The Condominium was very clean and had all kitchen supplies which was great. It was a great place to enjoy quality time with the family!!!

Room Tip: Bring paper towels, dish soap and trash bags they on leave a small amount of these. Everything else was provided except the food!!! Great way to take a vacation!!!
Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix IX, responded to this reviewResponded 2 January 2018

It sounds like you all had an awesome time!! Thank you again for being our guests!!! We appreciate the 5 star review and are looking forward to welcoming you back again in the future for another fun and relaxing stay at the beach!!!

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Reviewed 27 November 2017

We were very pleased! It was very clean and well stocked! We were just a little disappointed that we could not rent chairs, but understood that we were there off season. We would love to return! If a restroom near the pool could be added, it would make things easier. It is not easy to walk through the lobby and have to wait for the one in there.

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank baudouin02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki C, Guest Relations Manager at Phoenix IX, responded to this reviewResponded 7 December 2017

It is wonderful to hear you had a great stay at Phoenix IX! Thank you for the 5 star review and we hope to see you again real soon!

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