The hotel staff was friendly and helpful at checkin. The lobby was beautiful and the free coffee was a nice treat. The room was a bit warm but everything was clean and comfortable. The bed was just firm enough and the linens were cozy. It was also close enough to walk to a large variety of places for food and entertainment. Will stay again.More
HIExpress.com
Taking safety measures
Expedia.comTaking safety measuresBooking.com
Completely rude staff who simply do not care. Staff was very rude and unaccomodating both days of our stay. Came for a group event and many of us will not return due to the poor customer service I received. Manager slammed phone down in my face. Will not return.
Hello Lisa T,
Thank you for taking the time to share your feedback with our team regarding your recent stay with us. Please feel free to reach out to our management team if you would like to discuss this experience in further detail. You can reach out to our Operations Manager, Stephanie Hollins, or our General Manager, Theresa Wilson Lollar. We stand by our 100% Happiness Guarantee.
I can assure you the service you mentioned is not our standard, and we hope to have the opportunity in the future to welcome you back and prove to you our dedication to excellent hospitality.
Again we thank you for staying with us and wish you all the best during your travels.
Warm regards,
Stephanie
After the string of hurricanes that hit the Gulf Coast in 2020, hundreds of insurance adjusters, consultants, and construction personnel were mobilized to the area to do cleanup and to help people in need. We stayed at the downtown Hampton Inn, within walking distances of a variety of restaurants, coffee shops, and sandwich shops. There is even a Jimmy John’s on the first floor of the hotel.
ALL the employees here were friendly, knowledgeable, and helpful for our entire stay! Even during covid restrictions there was breakfast available, and the coffee was fresh and available 24/7 (thank goodness!). Our room was clean and well maintained, not “historic” even though we were in the heart of the historic district. The room had all the typical HI features, including refrigerator, microwave, coffee maker. Very comfortable for a long stay.
Highly recommend staying here.
Hello Gretchen M,
Thank you for taking the time to complete a review! We are delighted to see you enjoyed your stay with us at the Hampton Inn & Suites in Downtown Mobile. We agree - we love being in the heart of Downtown Mobile, walking distance to over 30 restaurants, attractions, nightlife, etc! We appreciate your endorsement, and hope to welcome you back the next time travels bring you to our city.
Many thanks,
Stephanie
We did a quick overnight here on our way home during COVID. I was impressed with cleanliness of hotel as well as friendliness of staff. Breakfast was the best they could do with all restrictions but still had most things.
Hello Marybeth,
Thank you for leaving such a wonderful review! We truly appreciate your kind words about our team and property. A memorable guest experience is very important to our team here, so we love to see feedback like yours! We thank you for choosing our Hampton Inn & Suites in Downtown Mobile, and look forward to welcoming you back soon.
Many thanks,
Stephanie
Walk into the beautiful lobby that has nice cold a/c and a desk attendant that had an attitude. Get into the elevator that had food in the corner and the railing was nasty and sticky but yet they have clean ink pen bins and used ones smh. FF to getting out of the elevator onto the 5th floor to a wave of HEAT! Open the door to our room to find the a/c on 80!!! It’s 103degreea outside! We couldn’t stay in the room and had to leave for 3 hours now and it STILL IS NOT COOLED DOWN! Plain RUDE way of welcoming your guests to a HOT ASS ROOM! We will NEVER go back! We come every year and thought we would try a different place. Should have known better, we will be returning to the Admiral next time.
Hello charnellec2020,
Thank you for being our guest and for taking the time to write a review. Our team was disappointed to read that our property fell short of expectations during your stay with us. Your candid feedback is appreciated, as it helps our team as we continue to strive to deliver an excellent lodging experience for all. To further discuss the specifics of your recent stay, we welcome you to reach out to our management team directly: Operations Manager, Stephanie Hollins, or our General Manager, Theresa Wilson Lollar. I can assure you the service you mentioned is not our standard, and we hope to have the opportunity in the future to welcome you back and prove to you our dedication to first-rate hospitality. Again, we appreciate you for staying with us and wish you all the best during your travels.
Regards,
Stephanie B.
We were just driving through and chose this hotel while en-route because it was downtown and it was a Hampton Inn. The check in process was easy. Parking is an extra $9, but the lot seems secure and is convenient. We were a few short blocks from all the restaurants. We also took a little time in the morning to drive around the historic neighborhoods, which were wonderful.
Breakfast was served by the staff. There is a list of what is available. Perhaps this is a better way to serve instead of the buffets. The staff could control the food better and we felt safe. All staff wore masks and there was a person cleaning all surfaces while we sat and ate.
The beds were comfortable and we slept well.
Hello ThompsonDM,
Thank you for the kind words and for taking time to share feedback of your recent stay at Hampton Inn & Suites Mobile-Downtown. We are happy to hear you enjoyed your stay, and that you felt safe and comfortable! We know you can choose any hotel and appreciate you choosing us. We look forward to the opportunity to welcome you back soon.
Many thanks,
Audrey
