I have stayed in many 5 star properties but hard rock sucks in everything. Rude manager, worst welcome, no amenities, room smelled, mosquitoes around, blinds malfunctioned. On too of that we were told that we need to ask for every amenity every time. No towels, no dental kit nothing was kept which was mentioned in the itinerary during booking.
we were provided with the amenities even after asking for a few times. But then showed that we are provided with something as a favour not what we paid for. What the hell!!!
Basic expectation from a hotel that when you check in , the room should be ready atleast with basic amenities listed during bookings. Especially when guests are checking in late by 5 hours which was also proactively informed.
WORST N WORST of all the experience.More
- Free Wifi
- Free parking