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Reviews (134)
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12 - 17 of 134 reviews
Reviewed 21 November 2017 via mobile

Nice hotel for a good price. Good location, kind of away from every thing which made it quiet. Room was clean and had a decent breakfast selection. Make sure you end up at the right Holiday Inn, there are two within a few miles of each other. They were very accommodating of the mix up which seems like it happens quiet often.

Stayed: November 2017, travelled with family
1  Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 27 November 2017

Dear Jerry C,
Thank you for the great review! We are glad that you had a quiet stay and enjoyed our convenient location. I am sorry for the mix up but I am glad to hear we were able to accommodate you. Thank you for choosing to stay with us and we hope that you will come back to visit us again.
Best Regards,
Charles Guice
General Manager

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Reviewed 24 October 2017

This location is a little tricky to get to given the odd layout of the roads, but it's worth it. Once you get there the first time you'll figure out the short-cut through the grocery store parking lot. The hotel itself is off the main road (University) so there was no traffic noise or bright lights. It is within walking distance - i.e., shares a parking lot with - a grocery store and a Texas Roadhouse (?) restaurant. Very convenient location just outside of Huntsville.

As per this brand's standard, the room at this HIE Hotel was clean, smelled fresh, was well-maintained, had excellent water pressure and super-comfortable beds and pillows. Breakfast is always consistent within this chain and this location was no exception = very good, with a wide variety of hot & cold and fresh. USA Today newspaper was delivered to our door each morning.

Without exception, the staff there was superb and extremely accommodating. Management and housekeeping worked around our odd schedule at our convenience. (we were in town for a memorial service, and came from different locations, so our schedule was a little unusual). We initially had a problem with our TV, but as soon as we brought it to their attention the problem was fixed. Lighting in the bathroom was of horrible color quality, but fortunately we had big windows with mirrors nearby so that we were able to deal with hair & makeup issues in natural light.

The room came with a hairdryer, ample fridge and microwave. They also have a small "store" down in the lobby so you can buy various sundries and food items - literally anything from soup to nuts to ice cream to mac & cheese to frozen pizzas. That's another nice perk of this hotel chain. They do have a pool, but it is only open from Memorial Day to Labor Day, so we missed out on that perk. Finally, the air system in our room was quiet and maintained the temp it was set to. We have no complaints and would definitely recommend this hotel.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank georgiaskydiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 4 November 2017

Dear georgiaskydiver,
Thank you for the fantastic review! We appreciate you taking time to share your excellent feedback regarding your stay with us in Huntsville. We are glad that you enjoyed our Express Start breakfast, convenient location and the other amenities provided at our hotel. We especially thank you for the wonderful compliments regarding the service provided by the staff. I will make sure to share your review with them and congratulate them on a job well done. I am sorry that you were disappointed with the lighting in the bathroom and we will explore our options in that area. We are sorry for the circumstances of your stay but we do thank you for choosing to stay with us for this trip and we appreciate the great recommendation. Should your travels bring you back to the area, we hope that you will visit us again.
Best Regards,
Charles Guice
General Manager

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Reviewed 18 October 2017

I was attending a Board Meeting for a non profit and stayed here for the weekend. The hotel is beautiful, the staff was helpful for the most part, but I use a service dog for hearing and watched one of the staff complain to other customers regarding my service animal and was later asked by the manager to help him out and keep the dog away from the breakfast area. Both were extremely unprofessional and obviously do not understand what service animals are.
This would have been a good stay except for the lack of consideration and understanding by the staff.

Stayed: October 2017
Thank Kirk D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 26 October 2017

Dear Kirk D,
Thank you for taking time to share your feedback. We appreciate the complimentary comments but I am sorry that your stay was less than exemplary. Our staff is trained as to where service animals are allowed and my understanding is that a guest, who generally are not aware of the ADA requirements for service animals, said something to the manager on duty about the service dog in the breakfast area, which is allowed. Nevertheless, I am sorry that it was not handled in a more professional manner and we will be retraining on the regulations regarding service animals.
We thank you for choosing to have your meeting with us and we hope you will give us the opportunity to serve you again.
Best Regards,
Charles Guice
General Manager

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Reviewed 7 October 2017

This is a relatively new hotel conveniently located near the Texas Roadhouse restaurant and a Kroger store and gas station. It has a spacious breakfast eating area. The somewhat downside and unusual feature was the lighting in the bathroom. The light around the mirror was somewhat dim, while the lighting in the shower/tub area was extremely bright, the brightest I've ever seen in a hotel bathroom. Personally, I'd prefer the reverse, with the brighter lights at the mirror.

Stayed: October 2017
Thank P7367RUrichardw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 22 October 2017

Dear P7367RUrichardw,
Thank you for sharing your feedback. We are glad you enjoyed our convenient location and spacious breakfast area. I am sorry you were disappointed with the lighting in the bathroom and apologize if this caused you any inconvenience. The lights by the mirrors are CFL with 100 watt output and we chose to use 4100K brightness and 1700 lumens to get the best lighting possible. We have a supplier that specializes in lighting and we will be sure to look into that issue to see if there is a better bulb. We thank you for staying with us and do hope you will give us another opportunity to serve you.
Best Regards,
Charles Guice
General Manager

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Reviewed 26 September 2017

We won't even look at anyplace else when we travel to Huntsville from now on. The slightly higher room rate was worth it.Lobby and breakfast area were lovely and relaxing. Room was spacious, well-appointed, and the beds were very comfortable( and we both have back problems that disturb our sleep. If we could have smuggled the bed out we would have done so). All staff were attentive and polite; the complimentary breakfast was excellent - beat any rush by getting there before 7 am on weekends. Plus pod coffeemaker in the room! Outdoor pool and indoor exercise area looked very nice, sadly we had no time during our short stay for daughter's athletic event.

Room Tip: we were on third floor facing the parking area, no issues
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Chinah0rse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 30 September 2017

Dear ChinahOrse,
Thank you for the wonderful review! We are most grateful for all of your marvelous comments and delighted to hear that Holiday Inn Express-Huntsville West will be your choice when you come to Huntsville. We are glad you had a comfortable stay and enjoyed our Express Start breakfast, in-room Keurig coffee maker and our beautifully decorated lobby and breakfast area. Thank you for the recognition of the hospitality of our staff and I will be sure to share your review for all to read. Thank you for choosing to stay with us and we will look forward to welcoming you back on your next trip.
Best Regards,
Charles Guice
General Manager

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