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Holiday Inn Express Hotel & Suites Huntsville West - Research Pk
Ranked #9 of 53 Hotels in Huntsville
Certificate of Excellence
Reviewed 21 November 2017

Stayed one night on a part business, part out-of-town wedding trip. We found a good deal at this HI Express on their website. Our two-bed room was spotless, with a fridge and microwave (came in handy after my late-night work), good TV, excellent wi-fi speed and super-nice bathroom. Shower pressure and temp was easy to adjust to just the right settings. Great towels that you'd expect in a higher-end hotel.
The breakfast selection was good, a bit above average for this class of lodging with the chain's famous cinnamon rolls in plentiful supply. Area was kept clean and well stocked by friendly staff.

I asked the housekeeping manager how old this property was. She said, "About four years." I couldn't believe it -- the condition of the property had me thinking it was a few months at most. It's half a block off the highway, so road noise is minimal.

It's a little farther from the center of Huntsville than most lodging, located in the Watercress development west of town just off US 72. The Village of Providence is nearby. A few restaurants in the neighborhood, and a Kroger store is next door.

Highly recommended.

  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank realkyhick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 27 November 2017

Dear realkyhick,
Thank you for the outstanding review! We are delighted that you chose our hotel for your recent trip to Huntsville. We appreciate all of the wonderful accolades and we are glad that you enjoyed the amenities offered including our Express Start breakfast with our signature cinnamon rolls. I know the staff will be pleased to read your review and I will make sure to recognize the breakfast staff on a job well done. We thank you for staying with us and thank you for the excellent recommendation. We hope we have the pleasure of welcoming you back should you return to the area.
Best Regards,
Charles Guice
General Manager

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1 - 5 of 122 reviews

Reviewed 21 November 2017 via mobile

Nice hotel for a good price. Good location, kind of away from every thing which made it quiet. Room was clean and had a decent breakfast selection. Make sure you end up at the right Holiday Inn, there are two within a few miles of each other. They were very accommodating of the mix up which seems like it happens quiet often.

Stayed: November 2017, travelled with family
Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 27 November 2017

Dear Jerry C,
Thank you for the great review! We are glad that you had a quiet stay and enjoyed our convenient location. I am sorry for the mix up but I am glad to hear we were able to accommodate you. Thank you for choosing to stay with us and we hope that you will come back to visit us again.
Best Regards,
Charles Guice
General Manager

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Reviewed 24 October 2017

This location is a little tricky to get to given the odd layout of the roads, but it's worth it. Once you get there the first time you'll figure out the short-cut through the grocery store parking lot. The hotel itself is off the main road (University) so there was no traffic noise or bright lights. It is within walking distance - i.e., shares a parking lot with - a grocery store and a Texas Roadhouse (?) restaurant. Very convenient location just outside of Huntsville.

As per this brand's standard, the room at this HIE Hotel was clean, smelled fresh, was well-maintained, had excellent water pressure and super-comfortable beds and pillows. Breakfast is always consistent within this chain and this location was no exception = very good, with a wide variety of hot & cold and fresh. USA Today newspaper was delivered to our door each morning.

Without exception, the staff there was superb and extremely accommodating. Management and housekeeping worked around our odd schedule at our convenience. (we were in town for a memorial service, and came from different locations, so our schedule was a little unusual). We initially had a problem with our TV, but as soon as we brought it to their attention the problem was fixed. Lighting in the bathroom was of horrible color quality, but fortunately we had big windows with mirrors nearby so that we were able to deal with hair & makeup issues in natural light.

The room came with a hairdryer, ample fridge and microwave. They also have a small "store" down in the lobby so you can buy various sundries and food items - literally anything from soup to nuts to ice cream to mac & cheese to frozen pizzas. That's another nice perk of this hotel chain. They do have a pool, but it is only open from Memorial Day to Labor Day, so we missed out on that perk. Finally, the air system in our room was quiet and maintained the temp it was set to. We have no complaints and would definitely recommend this hotel.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank georgiaskydiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 4 November 2017

Dear georgiaskydiver,
Thank you for the fantastic review! We appreciate you taking time to share your excellent feedback regarding your stay with us in Huntsville. We are glad that you enjoyed our Express Start breakfast, convenient location and the other amenities provided at our hotel. We especially thank you for the wonderful compliments regarding the service provided by the staff. I will make sure to share your review with them and congratulate them on a job well done. I am sorry that you were disappointed with the lighting in the bathroom and we will explore our options in that area. We are sorry for the circumstances of your stay but we do thank you for choosing to stay with us for this trip and we appreciate the great recommendation. Should your travels bring you back to the area, we hope that you will visit us again.
Best Regards,
Charles Guice
General Manager

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Reviewed 18 October 2017

I was attending a Board Meeting for a non profit and stayed here for the weekend. The hotel is beautiful, the staff was helpful for the most part, but I use a service dog for hearing and watched one of the staff complain to other customers regarding my service animal and was later asked by the manager to help him out and keep the dog away from the breakfast area. Both were extremely unprofessional and obviously do not understand what service animals are.
This would have been a good stay except for the lack of consideration and understanding by the staff.

Stayed: October 2017
Thank Kirk D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 26 October 2017

Dear Kirk D,
Thank you for taking time to share your feedback. We appreciate the complimentary comments but I am sorry that your stay was less than exemplary. Our staff is trained as to where service animals are allowed and my understanding is that a guest, who generally are not aware of the ADA requirements for service animals, said something to the manager on duty about the service dog in the breakfast area, which is allowed. Nevertheless, I am sorry that it was not handled in a more professional manner and we will be retraining on the regulations regarding service animals.
We thank you for choosing to have your meeting with us and we hope you will give us the opportunity to serve you again.
Best Regards,
Charles Guice
General Manager

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Reviewed 7 October 2017

This is a relatively new hotel conveniently located near the Texas Roadhouse restaurant and a Kroger store and gas station. It has a spacious breakfast eating area. The somewhat downside and unusual feature was the lighting in the bathroom. The light around the mirror was somewhat dim, while the lighting in the shower/tub area was extremely bright, the brightest I've ever seen in a hotel bathroom. Personally, I'd prefer the reverse, with the brighter lights at the mirror.

Stayed: October 2017
Thank P7367RUrichardw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles G, General Manager at Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, responded to this reviewResponded 22 October 2017

Dear P7367RUrichardw,
Thank you for sharing your feedback. We are glad you enjoyed our convenient location and spacious breakfast area. I am sorry you were disappointed with the lighting in the bathroom and apologize if this caused you any inconvenience. The lights by the mirrors are CFL with 100 watt output and we chose to use 4100K brightness and 1700 lumens to get the best lighting possible. We have a supplier that specializes in lighting and we will be sure to look into that issue to see if there is a better bulb. We thank you for staying with us and do hope you will give us another opportunity to serve you.
Best Regards,
Charles Guice
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Huntsville West - Research Pk

Address: 2600 Old Fairway Rd, Huntsville, AL 35806-6401
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 53 Hotels in Huntsville
Price Range: R1 232 - R1 879 (Based on Average Rates for a Standard Room)
Hotel Class:2,5 star — Holiday Inn Express Hotel & Suites Huntsville West - Research Pk 2.5*
Number of rooms: 109
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