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“Best customer service ever!”

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Embassy Suites Huntsville by Hilton Hotel & Spa
Ranked #9 of 53 Hotels in Huntsville
Certificate of Excellence
GreenLeadersGold level
Reviewed 10 December 2017

Amazing quality for the price. Shuttle drivers are willing to drive you around to local attractions and pick you up later, which was wonderful! Manager's reception offers great drinks and snacks daily. Never have I felt so welcome and appreciated by every single staff member I saw or dealt with all week long! Keep it up!

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 11 December 2017

Thank you so much Heather H. We are thrilled that our team's hospitality made your stay one of the best! We hope you decide to visit again soon.

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27 - 31 of 1 257 reviews

Reviewed 8 December 2017

I recently stayed at the Embassy Suites. I was recognized as Diamond upon arrival. The bar/restaurant staff were great and I enjoyed the manager's reception. The location is fantastic - you can walk to anywhere downtown from this hotel.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank jfountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 11 December 2017

Thank you for sharing this awesome review! We are so glad you enjoyed your recent stay and can't wait to welcome you back! Safe travels.

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Reviewed 6 December 2017 via mobile

I have stayed at many Hilton properties. This was the best service I have experienced at any of the Hilton properties I have stayed at. An employee saw me with my hands full of breakfast tray (I wanted to bring food to my kids to eat in my room) - he held the elevator for me helped me with the tray and went all the way to my door to open it so I wouldn’t drop the food. When we got to the pool in the morning to swim there were no clean towels. I picked up the phone in the pool area and called the desk. Someone was there in two minutes with huge bins of warm towels. In the breakfast area the service was fantastic. Servers were approaching our tables to remove dishes and asked if we needed anything. I understand things won’t always be perfect but what I appreciate is that any need was addressed immediately. My kids (10-7-5) loved it. The pool area was great- we went first thing In The morning so we could enjoy it by ourselves. The only cons would be slightly dated decor. And when I got to my room there were some dishes on the floor in the hallway. Those were gone when I came out the next morning. Overall the helpful staff and amenities will lead us to stay here again when visiting family in Huntsville.

Stayed: November 2017, travelled with family
Thank hnshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 7 December 2017

This review is awesome hnshopper! Thanks for sharing your great experiences. We can't wait to have you visit us again soon. Safe travels!

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Reviewed 6 December 2017

The hotel was general awesome!! I had a great experience right from the shuttle driver, to the check in counters through breakfast!! The staff was amazing. The only thing that did not impress me that much was that my room ablution was not as clean as one would expect - especially the floor. And the TV news channel kept on going off. The other set-off was that they do not embrace diverse in terms of their breakfast despite being such a big hotel. For the 4 days I was there there was only pork for breakfast! No turkey no beef! As if all their residents eat pork!

  • Stayed: December 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Mmabaledi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 7 December 2017

We are so glad you enjoyed your visit. We will definitely pass on your concerns about breakfast to ensure we offer our guests the best possible stay!

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Reviewed 29 November 2017

Very nice accommodations spa was great bed was comfortable, breakfast very nice. Enjoyed the room. The bartender was funny. Elevator was fun. Evening food was not great but ok!! Would stay there again

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy_Suites_HSV, Guest Relations Manager at Embassy Suites Huntsville by Hilton Hotel & Spa, responded to this reviewResponded 30 November 2017

Thank you for taking a moment to share your feedback with us about your recent stay. We are so glad you enjoyed your visit. Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites Huntsville by Hilton Hotel & Spa

Address: 800 Monroe St SW, Huntsville, AL 35801-5576
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Huntsville
#5 Family Hotel in Huntsville
#6 Romantic Hotel in Huntsville
#15 Business Hotel in Huntsville
Price Range: R1 463 - R2 563 (Based on Average Rates for a Standard Room)
Hotel Class:3,5 star — Embassy Suites Huntsville by Hilton Hotel & Spa 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Embassy Suites Huntsville- Hotel & Spa is connected to the Von Braun center via a Skybridge. Enjoy the convenience of being downtown near the Huntsville Museum of Art and Big Spring Park. Relax at Spa Botanica, our on-site spa or dine in our award-winning restaurant, Ruth's Chris. Book your stay now for a wonderful Huntsville, AL hotel experience. ... more   less 
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Also Known As:
Embassy Suites Huntsville Hotel Huntsville
Huntsville Embassy Suites

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