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Reviews (818)
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All reviewsbunk bedsbahama bobsthe kitchenhalf bathroom was cleangreat viewbrett robinsonenjoyed our staylove this placegreat place to staybeach trippool areagreat tripwasher and dryerdefinitely stay here againfamily vacationbeach access
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12 - 17 of 818 reviews
Reviewed 2 weeks ago

We truly enjoyed the stay. The elevators were a little slow but we weren’t in any hurry. Loved watching the man putting out the flags of the morning and saluting, showed great pride. The office staff was very nice, suggested great places to eat and family friendly adventures. We have stayed there multiple times and will again.

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
1  Thank edmncjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded 2 weeks ago

Thank you for the 5 star review!! It sounds like you all had an amazing time!!! Thank you very much for being our guests!! We look forward to welcoming you back again soon for another fun and relaxing stay at the beach!!!

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Reviewed 2 weeks ago

Great room! Pools were amazing! No complaints!! Very clean and the elevators all work Great! Was cooler during our stay so we spent a lot of time in the inside pool...kids loved it and the three hot tubs added to the enjoyment...never had to wait for one when other guest were in them..plenty of space!

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank allynn1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded 2 weeks ago

Thank you for the fantastic review!!! We are thrilled to hear that you enjoyed the cleanliness of your condo as well as our indoor pool area!! Thanks again for being our guests!!! We look forward to welcoming you back again soon!!

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Reviewed 3 weeks ago

I have been staying at Phoenix all suites West for 15 years. Everyone is so friendly. The rooms are clean. The only issue is that the elevator is extremely slow. Other than that I would not stay anywhere else!!!

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
1  Thank dananelson10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded 3 weeks ago

Wow!!! Thank you so much for being such a wonderful guests of ours!!! We appreciate you making us your home away from home on the beach!! Come back and see us again soon!!!

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Reviewed 3 weeks ago

Awesome stay at the Phoenix All Suites West. Elevators have been improved and the staff was friendly. the pools and rooms have also been updated. The city has poured medians in front of the hotel. It is a tough turn in a big truck or SUV. This would be my only recommendation to fix.

Stayed: June 2018, travelled on business
Review collected in partnership with this hotel
Thank kevindJ5731BB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded 3 weeks ago

Thank you for the 5 star review!!! We appreciate your feedback and will be sure to have our management team address your concern as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We look forward to welcoming you back again soon for another amazing stay at the beach!!!

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Reviewed 3 weeks ago

Besides the limited parking, which didn't bother me because I only had one car, it was a great place to stay. We were on the 12th floor which had a beautiful view. The rooms or clean and had plenty of room. The clerks at the desk were very very nice. The only issue I had was finding the office because it was on the first floor, and when you pull in you are on the first parking level. There are two parking levels, and I was expecting the office to be on the ground level. I was not aware of this and when I drove through I missed the sign. Other than that it was a great place to stay.

Room Tip: Room tip colon take a picture of your key code on your phone because there are no keys. There is a digital code that unlocks the door.
Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank AudreyChance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded 3 weeks ago

Thank you for the 5 star review!! We are happy to hear that you enjoyed the hospitality of our staff as well as the beautiful view from your room!!! Thank you again for being our guests!! We look forward to welcoming you back again soon for another fantastic stay at the beach!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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