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All reviews the executive lounge international airport special thanks close to the airport fitness center airport hotel great hospitality breakfast buffet excellent hotel amazing experience business trip excellent stay indian food front office house keeping coffee shop business hotel
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Reviewed 27 June 2018

Usual high standard for a JW Marriott. Close to the Airport, ideal for business travellers who do not want to risk to get stuck in traffic.

Have stayed there numerous times and will continue to do so.

Good gym btw.

  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank KoniK28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DietmarAtJWSahar, General Manager at JW Marriott Mumbai Sahar, responded to this reviewResponded 29 June 2018

Dear Koni K,

Greetings from the JW Marriott Mumbai Sahar.

Thank you for your kind words and it is heartening to note that we were able to make your experience a memorable one.

The location indeed is an advantage to all our travelers. It is truly a proud feeling that my team is highly motivated and enthusiastic who take personal pride in delivering warm, intuitive and personalized service for all our guests.

We look forward to welcome you on your next visit.

Warmest regards,
Dietmar Kielnhofer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

This is my first time flying to mumbai, and stay in JW marriot mumbai sahar for 4 days, everything are just perfect in every way, the interior, facilities, and hospitality are amazing, especially at the restaurant, staff, the food and beverages are just beyond <3,especially for Mr Anusuya,he prepared cake for us as a compliment and that is very sweet..

Stayed: June 2018
Thank rieke r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DietmarAtJWSahar, General Manager at JW Marriott Mumbai Sahar, responded to this reviewResponded 29 June 2018

Dear rieke r,

Thank you for letting us know that your first visit to the hotel was a pleasant one and the team provided you with personalized and flawless service.

We are delighted to read that JW Marriott Mumbai Sahar met the very high expectations you had of the hotel. Your appreciation of our room, the amenities in the rooms, the restaurants our menu selection, and the service, is very encouraging.

It is a constant endeavor of the team to ensure that each guest walking in the hotel has great experience for their stay.

We look forward to welcome you once again.

Warmest regards,
Dietmar Kielnhofer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

My second time flying to Mumbai for work and our company stayed at JW Marriott Mumbai Sahar.
The last time I came here was during Ramadan month so did not have the chance to try the breakfast buffet at the restaurant.
I did expect an exceptional buffet, and I was true. The food spread was spectacular and the taste was amazing. We were really spoiled by Mr Anusuya that brought various kinds of Indian food to our table. We tasted everything and we loved everything.
We even got a special desert to welcome our stay.
I would recommend everyone if ever they come to Mumbai, to stay at the JW Marriott. The hotel’s amazing, top notch service and it’s right next to the airport.

Stayed: June 2018, travelled on business
Thank YorziA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DietmarAtJWSahar, General Manager at JW Marriott Mumbai Sahar, responded to this reviewResponded 29 June 2018

Dear Yorzi A,

Thank you for sharing your experience on TripAdvisor.

I am delighted that you had an enjoyable breakfast experience at JW Cafe. Your generous appreciation has been shared with the entire Kitchen and Food and Beverage service team.

Your generous feedback will inspire the team to scale greater heights of excellence.

The team and I look forward to your continued visits. We will always be very happy to welcome you back.

Warmest regards,
Dietmar Kielnhofer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

The management does not respond or contact guess back especially when you reach out to the GM twice and his PA by email and call!

They are not aware of the full matter and they make assumptions of what is taking place!

The Duty Manager - Gaurav Batra does not know how to speak to guess or deal with concerns!

The hotel management has been affected substantially since the previous GM has left and other members of management.

Stayed: February 2018, travelled on business
1  Thank rishik7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DietmarAtJWSahar, General Manager at JW Marriott Mumbai Sahar, responded to this reviewResponded 28 June 2018

Dear rishik7,

Please be informed that owing to your past history with our hotel we are unable to honor any bookings from you. The same has been communicated to you in person and over email also.

Warmest regards,
Dietmar Kielnhofer

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Reviewed 26 June 2018

The food is amazing and so are the choices. Only minus point is that you have to walk a lot for the food which is disturbing for a relaxed lunch. The property should work at this to minimise the same please.

Stayed: June 2018
Thank Ravikej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DietmarAtJWSahar, General Manager at JW Marriott Mumbai Sahar, responded to this reviewResponded 27 June 2018

Dear Ravikej,

Thank you for visiting JW Cafe and sharing your wonderful review.

I am delighted that you had an enjoyable lunch experience at Cafe. Your generous appreciation has been shared with the entire Kitchen and Food and Beverage service team.

The team and I look forward to your continued visits. We will always be very happy to welcome you back.

Warmest regards,
Dietmar Kielnhofer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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