We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$269
US$208
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$99
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$207
US$125
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Savings alert! 24% below average rates

The price you found is 24% lower than this hotel's average rate of US$165/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$383
US$263
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Savings alert! 36% below average rates

The price you found is 36% lower than this hotel's average rate of US$412/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$204
US$198
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$141
US$110
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Savings alert! 15% below average rates

The price you found is 15% lower than this hotel's average rate of US$129/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$155
US$70
Priceline
View Deal
  • Free Wifi
  • Breakfast included
Savings alert! 16% below average rates

The price you found is 16% lower than this hotel's average rate of US$83/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$293
US$160
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Savings alert! 20% below average rates

The price you found is 20% lower than this hotel's average rate of US$200/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$118
US$93
Priceline
View Deal
  • Free Wifi
  • Free Parking
Savings alert! 26% below average rates

The price you found is 26% lower than this hotel's average rate of US$125/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

The Lalit Mumbai(Mumbai)
US$150
US$145
Priceline
View Deal
  • Free Wifi
  • Free Parking
Reviews (3 442)
Filter reviews
3 442 results
Traveller rating
2 501
665
167
60
49
Traveller type
Time of year
LanguageAll languages
More languages
2 501
665
167
60
49
Show reviews that mention
All reviewsdum pukhtupper crustinternational airportpan asianclose to the airportguest relationscoffee shopbutler serviceluxurious hotelexcellent hotelhome away from homebusiness tripexcellent hospitalityspecial thankshis teamfront officeindian food
Filter
Updating list...
290 - 295 of 3 442 reviews
Reviewed 2 April 2018

Dear Mr. GM of ITC MARATHA,

Why is ITC MARATHA so very SPECIAL ?

YOUR PEOPLE ARE VERY VERY SPECIAL, & MAKE EACH & EVERY GUEST FEEL SO VERY SPECIAL.

Where do I begin ? First & foremost, sincerest apologies for not being able to write this review last year, as ALL of you deserve each & every commendation. That's why we continue to return again & again. & Each & every time, you all exceed our expectations in service, & kindness.

It's a long list of friends who have made our stay very special, again. You all continue to make every effort to make our visit to Mumbai & ITC, filled with beautiful kind sweet memories & comfort & enjoyment.

The Hotel, spectacular, magnificent, beautiful, clean, picturesque, huge, amazing, in every way. Can't stop taking pics at each & every corner. Filled with fresh flowers, fruits, scents, elegance, charm, majestic beauty.

The food, each & every restaurant, each & every meal, superb. World class delicious cuisine to die for. & Each & every type of cuisine, just superb, incredible, fresh, awesome, mind blowing .... mouthwatering !

THE PEOPLE - UNFORGETTABLE !!

Thank you Mr. Churendra, you are the Superstar of this fine land of majestic ITC KINGDOM. Your professionalism is unmatched. You are very kind & polite & extremely caring. No detail bypasses you. Each & every moment, you are dedicated to ensuring your guests are comfortable, happy. & you make every attempt & effort in leaving no stone unturned to rectify any concerns, issues that MAY arise. & With your humble, yet swift actions, all is ALWAYS well. Thank you, again & again ... for making our time with you & your wonderful team so very special, again & again & again. Thank you for the gifts. Too too kind. Too too wonderful.

Thank you Mr. Aman. No matter how long a day you've worked, you always seem to know when we're around to come & say HELLO, & ask how we're doing. You are very polite & extremely kind, & very humble at accepting compliments. Thanks for always taking my calls, no matter how busy you are. You & your very efficient professional team make the front desk duties seem flawless ... always amidst chaos. Thank you for everything, especially for the smiles, even when you're drowned in passports ...

Thank you Ms. Pratiksha, truly the QUEEN OF HEARTS. When did you fall from the heavens & land in ITC ?? My daughter was stuck in the washroom, I was there with her, & got her out. But in seconds word got around & appeared in a flash Super-Pratiksha. Calmed down my daughter, made her laugh, gave both my kids teddies. From that moment, a beautiful friendship was born. We are so blessed to have met such a dedicated wonder-diva. Truly your beautiful smile makes the world feel at peace. Going the extra mile each & every evening to inform my kids that rituals are about to begin, the highlight of this magnificent Hotel. What a beautiful way to welcome light & auspicious insense into the hotel with a march of beautiful diva's. Only in ITC. wowowowowowowowow. Thank you for caring about my kids so much. Their needs & desires were fulfilled by you & your beautiful wonderful team of Divas, each moment. Thank you for the welcome cake, & farewell, and of course the gifts, the engraved pillows for the kids so very special. You're too kind & generous, & so thoughtful for arranging so much for us, especially the kids. Thank you for allowing them to join in, making them honourary divas. Thank you for the champaign corks lol ... thank you so much for the special dinner, very kind. Thank you for caring. & Thank you for inviting us to the special party to meet the executives, so wonderful. You're an awesome team member, & a great team leader. We'll see you soon.

BATMAN & ROBIN - The awesome amazing team of Mr. Shafan & Mr. Vijay & Mr. Maxim. Uncle Vijay - the kid's favvvv ... always giving them colouring books & crayons & spending endless moments of laughter with the kids. The concierge team is so dedicated & hard working, always on the run & making everything happen in a fast paced chaotic high demand needy area. Thank you all so so much. Mr. Shafan, thank you for the farewell gifts, yummy. Words cannot express our appreciation to your time & dedication & commitment.

Mr. Ajay, your team at the breakfast & the happiest hours are too awesome. Your leadership is very impressive & commendable. You are a great leader, & yet you always become a team player. Many times you serve your guests with handshakes & smiles & always ensure that all your guests leave happier. You lead your team by example, which is great. The service by you & your team is extremely impressive. Thank you for all the macaroons for the kids ... somehow, someway, you always bring them out for my kids. your entire team at Happy Hour deserves much appreciation & gratitude for being so kind & patient & detail oriented. Thank you for everything.

Mr. Darren - you're so sweet & kind & so polite. Making every happy hour, the happiest. Always ready & at service with a smile, no matter what the circumstances. Thank you for everything you do, to make all your guest so happy, especially our kids. You're a great leader-in-the-making. Your dedication is very evident. Thank you for making time, even in moments of chaos, for great conversations with us. Unforgettable moments.

Thank you so much happy hour team .... Ashutosh & Sourab & entire team THANK YOU. HAPPIEST hours spent with you all. You're an awesoe team. Keep up the awesome work.

Ms. Shreya - no breakfast is complete without your smile. So many orders, so many people, so much of too much, yet you keep calm & smile, & greet us & ensure all orders are perfect & arrive at our table. Especially orders for our kids, so different & difficult to please them every day, yet you managed. Your kind humble professional attitude is greatly appreciated. Your hard work & commitment is very evident, & memorable. Bravo to you my dear.

Thank you so much Pool team lifeguards. Always so helpful & guarded, right at the poolside with the kids. You're all very alert & kind & patient. Thanks for making pool time even more fun & enjoyable & SAFE. Thank you.

Namaste Kings of ITC .. Mr. Tanaji & Mr. Danesh ji .. Mr. Solanki ... Mr. Balbir. The doors of this empire open up with your gracious kind greetings. So kind & polite & helpful & so majestic ... Thank you. Namaste.

Mr. Akilesh aka SMILEY ... Thank you for smiling .... always. Thank you for making us smile. You're truly awesome. Please keep smiling. Thank you so much for the gifts, you sure know how to make everyone smile.

Mr. Vishesh THANK YOU. Always around to help & guide with a kind smile.

Really truly hardest working DM's in the industry.

Beautiful lovely sweet ITC Divas - Hira, BhojKumari (BK), Vanessa, Delzine, Prajakta, Namrata, Ankita & ALL OF YOU (Sorry if I forgot to name you). Thank you for your friendships, time, laughter, kindness. Each & every guest who enter the hotel, is greeted by your charm & beauty. You all take the time to walk them to the elevators & their rooms & guide them. How refreshing to be so delighful. Thank you for spending so much time with the girls, Riya & Sofiya cherish each & every moment with you all.

Housekeeping Team - Naresh ji Thank you. So kind & wonderful. Our rooms always immaculate. Towels, even bath robes for our kids. Supervisors Mr. Uday & Ms. S (sorry) your entire team is so dedicated & hard working. Great efforts to ensure rooms are stocked & clean. Thank you Mr. Mahendra as well. & Thank you for sending beautiful flowers for us, very thoughtful. Ms. Dhanashree, thank you for your smiles ALWAYS & greeting us all, always. & For being a translator.

Butler's team - Mr. Stalin ... our friend from the past. You're awesome. Thank you for remembering us. & making us feel so special. Thank you entire team for the yummilicious gifts.Very kind & thoughtful.
Ms. Pooja, thank you for the fresh fruits, but mostly, thank you for the time you spent with the kids. Thank you for getting them their favourite fruits.
Thank you for the awesome laundry service ... OMG miss that sooooo much !

Breakfast team - the Great Mr. Kasi jee .. your entire team of chefs & servers are super awesome. You're all too kind, too talented, too dedicated. Your outstanding service is greatly appreciated. You always come up to greet us & make us special funky cuisines to try out. Kasi jee, thank you for the WORLD'S GREATEST SAMBAR.
The greeters Ms. Roshni, brightens the world with her smile. You make your very tough job seem so effortless, with each & every kind beautiful smile & gesture.
Ms. Akanksha, thank you both for being super sweet & kind to our kids, & for the sweet moments you spent with them.
Mr. Rocky, Thank you Sir, for everything, & the macaroon.
Ms. Poonam, thank you so much. Please get well soon.
Mr. Chaiwaala - my favvvvvvvvv morning buddy THANK YOU.
Mr. Shreyas aka Mr. macaroons THANK YOU
Mr. Dosa chef - THANK YOU buddy
ALL OF YOU ROCK, THANK YOU SO SO MUCH.

Mr. Sanjay & the entire team of Bell Services. I can't thank you all enough. You all work so hard, in such harsh hot humid conditions. Long hours. Yet always smiling, greeting. As soon as our car enters the hotel doors, you all come immediately to help with bags. THANK YOU SO MUCH. Your hard work is appreciated.

The security team THANK YOU for keeping us all safe. You're so thorough yet so very respectful. THANK YOU.

This review is extremely long. But I don't want to leave anyone out. Each time we visit, the service is better & better.

ITC MARATHA is very special. Thank you ALL for making our time so very special. & Treating us like special royalty.

THANK YOU ... Sincerely Anna & Colin & Riya & Sofiya

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Anubanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 5 April 2018

Dear Guest,

Namaste!

Your wonderful review has made our day. It is indeed an immense delight to receive such a detailed feedback from one of our esteemed patrons. Your kind review manifests everything that we strive to achieve while giving a huge thumbs up for the passion we put into our hospitality. We are also pleased to know that your stay was made exceptional by the personalized services of our associates. I shall definitely ensure that your kind appreciation is duly shared with our team.

Once again, we thank you for taking time to detail your wonderful experience at ITC Maratha. We are thrilled to know that we have consistently delivered par excellence experience and look forward to mark your each visit with the same bonhomie.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile


I stay here so often that I’ve run out of words to describe this grand and stunning property. We receive so much love, affection and care at ITC Maratha that we keep coming back here.

A new enterprising, transformational and charismatic Resident Manager Keenan Mckenzie has taken this property one step closer to excellence and supremacy in the hospitality space in Mumbai. The commitment shown by the team at Maratha under his leadership in ensuring guest delight is truly commendable.

Our experience would not be what it is if it weren’t for the sincere and heartfelt care of Executive Chef Mayank Kulshreshta and Chef Jayesh who always ensure that we are earnestly looked after.

We had exemplary dining experiences at Peshwari and Pan Asian and would like to thank the Food & Beverage Manager Niladri Biswas for his wonderful hospitality. Also a special thanks to Vikas at Peshawri for ensuring a flawless experience.

An evening at the Bombay High is always special as Nayan and team serve some of the most innovative and ingenious cocktails.

The spa here is also amazing with Noi and Sonam providing an impeccable experience.

The housekeeping team under Priyanka also go out of their way to ensure an astounding stay.

We would also like to profoundly thank our Butler Kartikey Kalla who preempts our every need and totally takes our experience to the next level.

Finally, we would like to express our sincere gratitude to Rishi Mattu (Front Office Manager) for his prodigious hospitality.

Stayed: April 2018, travelled as a couple
1  Thank AratiPasricha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 3 April 2018

Dear Guest,

Namaste!

We express our gratitude for taking the time to acknowledge the wonderful services rendered by our team. Indeed, our Managers and associates go above and beyond to ensure that all our guests are well taken care of. Please be assured that your review has been shared with the entire team. We would also ensure that the said Managers and associates are duly recognized for their endeavors.

Once again, the entire team at ITC Maratha joins me in thanking you for your gracious comments and we hope to welcome you soon with an even better experience.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Though I have stayed at this property a few times in the past for work, however this time I stayed with my family for a short break. The amazing staff of ITC clearly have a "Can Do" attitude and always ready to help and support promptly.

Special mention for the guest relations manager Shilpa Deb who is a gem of a hostess and really took care of everything right from the initial bookings till making sure throughout the stay that we were comfortable. Going beyond the regular call of duty, there were daily delights in some form or the other to keep the kids amused and excited. The kids loved the stay there, despite it being normally a business hotel.

The in-room dining has become a lot expensive and the quality has fallen a bit, despite being ITC and boasting of Dum Pukht and Bukhara as their signature restaurants, which are top notch. This is one room for improvement, though a minor one. The breakfast is excellent and boasts of a huge spread catering to both international and Indian types.

Room Tip: Please select higher floor rooms facing the pool.
  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ritsd2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 3 April 2018

Dear Guest,

Namaste!

Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay. Your special mention of the efforts displayed by Ms. Shilpa Deb is truly flattering and would be duly shared. We have also made a note of your feedback on the in-room dining quality and have personally shared it with the F&B team.

Once again, we thank you for your kind comments and look forward to welcoming you soon for another enriching experience!

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

This is a really good hotel very close to the airport. The rooms are spacious and comfortable, kept spotlessly clean by super-helpful Devinder and colleague Nitin in Housekeeping. Thanks to them we had a lovely stay.

The Peshawri restaurant is the main reason we stayed here, it is the best food we've had in our travels in India. Breakfast also has a good choice of different foods.

Pool is clean and a decent size, but one suggestion to Management: why not allow drinks at least by he pool? Other top hotels do this, don't understand why food and drink is not allowed.

Stayed: March 2018, travelled as a couple
Thank JSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 4 April 2018

Dear Guest,

Namaste!

Thank you so much for your kind comments. We, at ITC Maratha, strive to pamper guests with the perfect 'WOW' experience with our refreshing amenities and warm hospitality. It is great to know that you loved everything about our hotel and carried back memories of a comfortable stay.

Your kind remarks about our associates, restaurants and other services are much valued. Also, with regards to your query in the review, please note that, due to certain local laws, we are unable to serve food and drinks by the pool side.

Once again, the team joins me in thanking you for taking the time to share your wonderful experience at ITC Maratha. We look forward to welcoming you soon for another enriching experience!

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

I love my family vacation at ITC Maratha. Staff here is nice and cooperative..specially from front Desk. I would like to specially thanks to Trupti, Pooja, Nandani, Shafan, Heera, Pratiksha, Pooja, Komal and Prathamesh for making our trip memorable and comfortable. We really enjoyed Easter egg painting...Thank You ITC.

Stayed: April 2018, travelled with family
Thank Ayush K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 3 April 2018

Dear Guest,

Namaste!

Thank you so much for taking the time to detail your wonderful experience on this forum. We are glad to know that the warm gesture of our team added fond memories to your stay at ITC Maratha.

It is great to know that you immensely enjoyed the Easter egg painting event. Also, thank you so much for specially highlighting the efforts of Trupti, Pooja, Nandani, Shafan, Heera, Pratiksha, Pooja, Komal and Prathamesh.

The entire team at ITC Maratha joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you soon with an even better experience.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews