The place is beautiful with all modern amenities. The staff are nice and well behaved. Breakfast spread is perfect. Rooms are clean and room service are nice.
Never got an opportunity to complain. Shopping places are nearby. Ample parking is available.
Dear Guest, Thank you for taking the time to share your feedback and having stayed at Hotel City Park. We thank you once again for your patronage and look forward to welcoming you back. Kind regards, Lavlesh Kumar Saha, Operation Manager
Hotel is fine by the looks of it, it’s the attitude of the staff that needs a massive change.
At the entry they open and check your bags without your permission which is unheard of as they do not have a scanner.
Food is average and could be better.
Overall I would go for a branded property with way better customer service which is needed in the hospitality business.
Dear Guest,
Thank you for taking the time to share your feedback and having stayed at Hotel City Park.
We have noted your feedback and we are sorry to note that our services did not meet your expectations. We do hope that during your next stay with us, you will be able to enjoy the upgraded rooms.
I do hope you choose to stay with us again when your travels bring you back to Delhi as we look forward to welcoming you back and showing you the improvements in our services and create a memorable stay for you.
Kind regards,
Lavlesh Kumar Saha
Operation Manager
I have stayed in Room No 410 & 612. Unfortunately the repair works were ON till 10:00 PM. Though there was a notice sayi g that the repair works go till 7:00 PM, but there was no action by the hotel management, inspite of my repeated request to them stating that the works are ON evensfter 7:00 PM, as indicated above. Very bad experience. Ultimately I am left with the feeling that I am paying room rent for listening to the noise that was being made by the repairing agency.
Dear Guest,
Thank you for taking the time to share your feedback and having stayed at Hotel City Park.
We have noted your feedback and we are sorry to note that our services did not meet your expectations. Please be assured that the renovation of our rooms will be completed in a phased manner. We do hope that during your next stay with us, you will be able to enjoy the upgraded rooms.
I do hope you choose to stay with us again when your travels bring you back to Delhi as we look forward to welcoming you back and showing you the improvements in our services and create a memorable stay for you.
Kind regards,
Lavlesh Kumar Saha
Operation Manager
This hotel has been disappointment from start to finish. The greeting I got from the staff behind the Reception was miserable and quite frankly rude. 'Service with a smile' doesn't exist here.
The first room I got was dull, very unclean and had small windows. I requested a room with larger windows as I get claustrophobic, only to be told they're all the same size. I was about to check out and head to the Meridien, before they turned around and offered me this room that had miraculously become available. The room was much better, cleaner, newer and brighter...and has larger windows - so the woman at Reception basically lied to me.
I had to inform the front desk that the safe wasn't working and neither was the air-con. They said they would fix it - and they didn't. They in fact had no record of me reporting this, as I found out the following day when I had to report it again. After speaking to a lovely gentleman, I came back that evening to a functional room that I didn't freeze in, as well as somewhere safe to keep my passport.
The cleaning service, despite being provided bey lovely and polite people, is very inconsistent. Toilet roll, coffee, water, mini bar...never all consistently get replenished - and when I call to request more coffee, the room service person waits for a tip...for a job they should've already done.
WiFi - it took me 8 minutes to load this review page. You decide!
Overall, the hotel is lovely and the communal areas are stunning. Request a refurbished room. Ensure your bathroom is double cleaned. Bring your own coffee. But be prepared to have the most miserable service at the front desk - not even a Good Morning. First rule of hospitality...
I would never stay here again!
It was out first stay at City Park Hotel (Pitampura) Delhi, honestly it was an amazing stay, they have delicious food and the service was quick too. Loved the time spent in this hotel.
Would love to thank the hospitality.
Dear Guest,
Thank you for taking the time to share your feedback and having stayed at Hotel City Park.
The entire team is delighted to receive such wonderful feedback.
We look forward to welcoming you back soon.
Kind regards,
Gurmiit Singh Barry
General Manager
